Отзывы о Pillows CoLiving 2 звезд

Thank you for your feedback. We’re sorry for any inconvenience and would like to clarify the situation, as we couldn’t meet you this morning and last night to discuss . Our operating hours are clearly stated on our official website, at the entrance, and through all booking agents, indicating that staff are available until 8:00 PM. When you arrived after hours, we faced challenges communicating due to a language barrier, as you spoke in Russian through the door microphone. Unfortunately, we couldn’t understand your verbal requests, and it was much more difficult than you might have thought to read the words you displayed on your phone through the door camera. Additionally, we currently don’t have a system or device to perform real-time translation on the door camera, which made it challenging to address your needs instantly. We requested instant messaging to better assist you, not to avoid cooperation. Our staff member, covering multiple properties at the time (20:00 to 10:00), needed clarity on how to help. After you made a booking through Booking.com and returned 20 minutes later, we figured out that and suggested self check-in with a password, as this is our standard practice after 8:00 PM, to ensure prompt access, as dispatching someone could have taken time. We suggested instant messaging to better understand your needs, not to avoid assisting you. And at the of our WhatsApp conversation, your messages only consisted of code-like text without clear meaning. To avoid misinterpreting your intentions or escalating any frustration, we chose not to respond, assuming you might have been expressing emotions rather than making a specific request. We believed that if you had an urgent need, you would use standard words in Russian or English again, and we’d be happy to assist. Please understand we didn’t intend to ignore you. Just try to calm you down. Regarding keyless access, we provide small chained key cards for accessing both the main door and guest rooms. For guests preferring larger hotel-style key cards, we can arrange this during operating hours. We apologize if this wasn’t clear or to your preference. We value your feedback and hope this explains the situation. Please reach out if you have further concerns. Best regards, Alan Fung Pillows Co-Living Group Limited.

Thank you for your feedback. We’re sorry for any inconvenience and would like to clarify the situation, as we couldn’t meet you this morning and last night to discuss . Our operating hours are clearly stated on our official website, at the … Развернуть

We are glad that you appreciated the added bonus of the balcony and our service. We're also sorry to hear that the street noise and cold temperatures in December impacted your experience. For future stays, please don’t hesitate to reach out to our team, as we’d be happy to provide additional blankets or explore room options that may better suit your preferences. Thank you once again for your thoughtful feedback. It helps us improve and ensures we’re providing the best possible service. We hope to have the pleasure of welcoming you back soon!

We are glad that you appreciated the added bonus of the balcony and our service. We're also sorry to hear that the street noise and cold temperatures in December impacted your experience. For future stays, please don’t hesitate to reac… Развернуть

Thank you for sharing your detailed feedback on your stay with us. We’re so pleased to hear that our central location in Kowloon and the proximity to major sights made your first visit to Hong Kong enjoyable. We are sorry to hear that the soundproofing in our property didn’t meet your expectations. Your feedback is very valuable, and we will review this aspect to see how we can improve. We are always happy to recommend some local hidden gems that might offer a better experience in the future! Thank you once again for your honest review. We look forward to the opportunity to provide you with an even better experience on your next visit.

Thank you for sharing your detailed feedback on your stay with us. We’re so pleased to hear that our central location in Kowloon and the proximity to major sights made your first visit to Hong Kong enjoyable. We are sorry to hear that the … Развернуть

Dear Marina Thank you so much for your detailed review; it means a lot to us! We're glad to hear that you enjoyed your stay and appreciated our location, amenities, and service. We're currently working on installing a signature to help guests find us more easily after the lobby renovation. We hope to welcome you back soon! Loves Pillows Co-Living

Dear Marina Thank you so much for your detailed review; it means a lot to us! We're glad to hear that you enjoyed your stay and appreciated our location, amenities, and service. We're currently working on installing a signature to … Развернуть