Reviews of Regala Skycity Hotel by Regal Hotels 4 stars
8 Airport Expo Boulevard Hong Kong International Airport, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewIt located besides International Airport
The Room was too small.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewMy recommendation would be to start breakfast earlier for those of us who have to leave early at 6am.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean, convenient, and had free airport shuttle
Thank you for your review! We're glad you found your stay clean, convenient, and enjoyed the complimentary shuttle service. We look forward to welcoming you back soon!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean and quiet, it is very small, but almost luxurious in style and fittings are modern and fresh. Close to train, easy to get to town and back.
Staff were a little unsmiling and stern, but okay when i asked questions.
Thank you for your thoughtful review! We're delighted to hear that you found the room comfortable, stylish, and well-located for easy access to the city. Your comments about the staff are noted—we strive to offer warm and welcoming service at all times, and your feedback helps us improve.
Thank you for your thoughtful review! We're delighted to hear that you found the room comfortable, stylish, and well-located for easy access to the city. Your comments about the staff are noted—we strive to offer warm and welcoming serv… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFree shuttle
NA
Thank you for your feedback. We’re delighted you had a pleasant experience and look forward to welcoming you back next time.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFull marks for this hotel because of their super comfortable beds and pillows - best hotel sleep ever. The shuttle service is also very convenient.
Rooms are very small and no room service available.
Thank you for your wonderful review! We're thrilled to hear you had such a restful sleep and found our shuttle service convenient. Our website features detailed descriptions and virtual tours to help guests understand the available space and facilities. We hope this enhances your future stays with us!
Thank you for your wonderful review! We're thrilled to hear you had such a restful sleep and found our shuttle service convenient. Our website features detailed descriptions and virtual tours to help guests understand the available spa… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThank you for your review! We're delighted you had an exceptional experience and were satisfied with your stay. We hope to see you again soon!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewShuttle Service
None
Thank you for your kind feedback. We're delighted to hear you had a restful stay and were satisfied with our shuttle service. We hope to welcome you back soon!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation, quite close to the airport.
Restaurants were not working, the shuttle to the airport was a bit messy.
Thank you for your feedback. We're glad you found our location convenient for airport access. We’re sorry to hear about the inconvenience regarding the restaurant service and shuttle experience. Your comments have been shared with our team to help improve coordination and guest satisfaction moving forward.
Thank you for your feedback. We're glad you found our location convenient for airport access. We’re sorry to hear about the inconvenience regarding the restaurant service and shuttle experience. Your comments have been shared with our t… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocated around 5 minutes bus drive from the airport with shuttles running every 30 minutes for most of the day and every 15 minuets in rush hours, it's about as close to HKG as you can have. Breakfast was quite good but still felt overpriced.
AC unit producing noises whenever turned on; room floor was not properly cleaned and there were still paper scraps left uncleaned
Thank you for your detailed feedback. We're glad you appreciated our convenient location and shuttle service, as well as the breakfast offerings. We’re sorry to hear about the issues with the air conditioning unit and room cleanliness. Your comments have been shared with our housekeeping and maintenance teams for immediate follow-up. We truly value your input as it helps us improve our guest experience.
Thank you for your detailed feedback. We're glad you appreciated our convenient location and shuttle service, as well as the breakfast offerings. We’re sorry to hear about the issues with the air conditioning unit and room cleanliness. … Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThank you for your kind review. We're glad you found our hotel ideal for an overnight stay near the airport. We look forward to welcoming you again.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewTower was wet even hanging on rail Room was not clean, we found a contact lens on table
We’re sorry to hear about your experience during your stay with us. Please be assured that we have taken your feedback seriously and taken steps to address the issues you encountered. Our team is committed to preventing similar situations in the future. We hope to have the opportunity to provide you with a better experience.
We’re sorry to hear about your experience during your stay with us. Please be assured that we have taken your feedback seriously and taken steps to address the issues you encountered. Our team is committed to preventing similar situations i… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt was so close to the airport. The hotel was clean. Good thing is they have airport shuttle too. Good for a short stay (few hours to 1 night)
Area around the hotel is under construction. It’s on the middle of nowhere. Shuttle bus pick up is confusing. They have day use rooms but they don’t allow foreigners and tourists to book those as they want people to book for the entire day as they can charge more. The hotel is very expensive but the rooms are tiny. No space for luggage and to walk around. We booked for one night even though we wanted just for 6-7 hours. We had a bfast inclusion and we would be leaving before bfast start time. They hotel refuse offering to allow us to order inroom dining instead.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat hotel to stay between the flights in Hong Kong. Comfortable room and great amenities! Unfortunately our first flight was delayed, so the time was very limited. Special thanks to the hotel to allow the late check out!
Thank you for choosing to stay with us between your flights. We're delighted you found the room comfortable and enjoyed our amenities. We're sorry to hear about your flight delay, but glad we could offer a late check-out to help make your stay more relaxing. We hope to welcome you back with more time next visit!
Thank you for choosing to stay with us between your flights. We're delighted you found the room comfortable and enjoyed our amenities. We're sorry to hear about your flight delay, but glad we could offer a late check-out to help mak… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewWhen I arrived at the hotel they would not let me use my booking.com booking and I had to pay for another room on the spot at the casual/ walk in rate.
Thank you for your feedback. Kindly note that the original reservation was made for 18 August, but arrival was on the night of 17 August. As a result, the existing reservation could not be used, and our Front Desk team assisted by creating a walk-in booking. Please do not hesitate to contact us directly if you have any further inquiries.
Thank you for your feedback. Kindly note that the original reservation was made for 18 August, but arrival was on the night of 17 August. As a result, the existing reservation could not be used, and our Front Desk team assisted by creating … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe queue at reception to check in was soooo long! Install self-check in machines to help manage your poor hardworking receptionist workload.
Thank you for your feedback. We’re sorry for the wait during check-in and appreciate your suggestion. We’ll share it with our team for future improvement.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery close to Airport for a late arrival. Free shuttle bus. Clean room.
Room was very small. Expensive.
Thank you for your review. We’re pleased you found our location and shuttle service convenient. Our website features detailed descriptions and virtual tours to help guests understand the available space. We hope this enhances your future stays with us!
Thank you for your review. We’re pleased you found our location and shuttle service convenient. Our website features detailed descriptions and virtual tours to help guests understand the available space. We hope this enhances your future st… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation to airport and the convenient shuttle service
Thank you for your review! We're pleased you found our hotel near the airport and enjoyed the convenience of the shuttle service. We hope to welcome you back soon!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation was fantastic so close to the airport to return next morning for our next flight. Breakfast was good, not brilliant, but a good selection and staff were so attentive.
Unfortunately some guests leaving were very noisy woke us up about 1 hour before alarm, just inconsiderate.
Thank you for your thoughtful review. We’re pleased you enjoyed your stay and appreciate your feedback regarding the noise disturbance. We look forward to welcoming you back next time.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewTransfers to the train stations were very regular. Staff were helpful and kind.
Nothing
Thank you for your kind feedback. We're glad you enjoyed the transfer service and our team's hospitality. We look forward to welcoming you again.