Reviews of Regal Riverside Hotel 4 stars
34-36 Tai Chung Kiu Road, Sha Tin District, Hong Kong, Hong Kong
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewthe steps of the bed too high. Room don't have a chair could sit down.
Breakfast not very much choices. Messages hotel no reply upon hotel shuttle bus service. End up I have pay for it.
Dear Boo, thank you for choosing the Regal Riverside Hotel and for sharing your stay experience with us. We are pleased to hear that you are satisfied with our overall service, and we appreciate your suggestions for improvement. We are committed to providing exceptional service to every guests, and your feedback is very important to us. We will carefully consider the details you mentioned and discuss them with the relevant teams to continuously enhance our facilities to ensure a comfortable and clean environment for every guest. We look forward to providing you with a more satisfactory stay during your next visit. Regal Riverside Hotel
Dear Boo, thank you for choosing the Regal Riverside Hotel and for sharing your stay experience with us. We are pleased to hear that you are satisfied with our overall service, and we appreciate your suggestions for improvement. We are comm… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewThe location is OK. The Italian restaurant at the entrance is OK.
The dust and rubbish under the bed of my room 16075 is too terrifying. I did not know the horrible situation until I lifted up the bed spread to find my lost piano book. Then I realized why my feet were so itchy when I sat on the bed or slept on the bed. The dust mites from those thick dust under the bed must bite my poor legs and feet I guess.
Dear Sylvia, Thank you for choosing the Regal Riverside Hotel and for sharing your feedback with us. We apologize for poor hygiene. Your comments are extremely important to us, and we will immediately relay these concerns to the relevant departments for thorough inspection and improvement. We are committed to enhancing our room cleanliness and hygiene to ensure a comfortable and clean environment for every guest. We look forward to providing you with a more satisfactory stay during your next visit.
Dear Sylvia, Thank you for choosing the Regal Riverside Hotel and for sharing your feedback with us. We apologize for poor hygiene. Your comments are extremely important to us, and we will immediately relay these concerns to the relevant de… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewNice location, ease of transport, restaurants and friendly staff.
The room was very very small.
Dear Brendan, We are delighted to hear from your review that left such a wonderful impression on you. Our hotel offers a range of convenient facilities, including fitness center, swimming pool and diverse restaurants. We also provide luggage storage and shuttle bus services, you can fully enjoy your holiday. We look forward to your next visit.
Dear Brendan, We are delighted to hear from your review that left such a wonderful impression on you. Our hotel offers a range of convenient facilities, including fitness center, swimming pool and diverse restaurants. We also provide luggag… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewConvenient Location
Renovations in prgress
Dear Gijsbert Karel,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels and daily life. We are dedicated to make every guest feel as cozy and comfortable as they would at home. We look forward to your next visit.
Dear Gijsbert Karel,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your tr… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLarge room
Air conditioner in room was not good )we got a new room after we complained)
Thank you for choosing Regal Riverside Hotel. Your feedback is very important to us. If you experience any issues during your stay, please do not hesitate to contact our front desk staff, and they will address your concerns promptly. We hope to see you again soon. Have a great day!
Thank you for choosing Regal Riverside Hotel. Your feedback is very important to us. If you experience any issues during your stay, please do not hesitate to contact our front desk staff, and they will address your concerns promptly. We hop… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewgood with many choices
so far si good
Dear Mo Kit, Thank you for your visit. Your kind words and recognition mean a great deal to us. Providing our guests with a wonderful experience is our responsibility. We are truly honored to receive your praise, which further motivates us to do better. We hope to have more opportunities to serve you in the future.
Dear Mo Kit, Thank you for your visit. Your kind words and recognition mean a great deal to us. Providing our guests with a wonderful experience is our responsibility. We are truly honored to receive your praise, which further motivates us … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewAll good
Not at this time
Dear Edmond,Thank you very much for your perfect rating of our hotel. Everything we do is aimed at providing each guest with an unique vacation experience. We are truly touched by your satisfaction and recognition, and we will continue to strive for excellence. We hope to have more opportunities to serve you in the future.
Dear Edmond,Thank you very much for your perfect rating of our hotel. Everything we do is aimed at providing each guest with an unique vacation experience. We are truly touched by your satisfaction and recognition, and we will continue to s… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewthere are recycle bins inside the hotel, and the janitor are friendly to collect the bottles
the sauna is broken down, and the lights near the sauna were also broken, it may cause accident due to the slippery floor
Dear Meng Fong,Thank you for choosing to stay with us. Your feedback is truly valuable to us, and we deeply appreciate it. We will continue to strive for excellence and work on constantly improving all our services.We sincerely look forward to welcoming you again at the Regal Riverside Hotel in Hong Kong.
Dear Meng Fong,Thank you for choosing to stay with us. Your feedback is truly valuable to us, and we deeply appreciate it. We will continue to strive for excellence and work on constantly improving all our services.We sincerely look forward… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe room was spacious and the staff were friendly.
The ensuite in the room I was given was not as clean, but it was not an issue for me.
" Thank you for your favorable review. Your recognition is our greatest honor and a tremendous motivation for us. It inspires us to continually improve and innovate our services. We look forward to your next visit.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewCleaning staff very friendly, lovely pool and nice outside seating area with comfortable chairs.
Could include herbal tea.
Dear Fern, We are delighted to hear from your review that left such a wonderful impression on you. Our hotel offers a range of convenient facilities, including fitness center, swimming pool and diverse restaurants. We also provide luggage storage and shuttle bus services, you can fully enjoy your holiday. We look forward to your next visit.
Dear Fern, We are delighted to hear from your review that left such a wonderful impression on you. Our hotel offers a range of convenient facilities, including fitness center, swimming pool and diverse restaurants. We also provide luggage s… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewQuiet and clean rooms English TV Channels available Bus stop right outside hotel A few restaurants and small spmkt outside hotel
Couldnt lend us an adaptor, had to buy No carpeting on hallways Location very far from all sites hence hotel rate is lower than most hotels
The hotel is conveniently located in Sha Tin, offering guests a wonderful experience with dining, accommodation, and night entertainment. If you have any questions during your visit, please feel free to contact our front desk staff. We are committed to providing you with warm and attentive service to ensure a perfect stay. We are confident that we will earn your 5-star rating on your next visit. Welcome to Regal Riverside Hotel!
The hotel is conveniently located in Sha Tin, offering guests a wonderful experience with dining, accommodation, and night entertainment. If you have any questions during your visit, please feel free to contact our front desk staff. We are … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThis hotel has good transportation systems around.
1. Not as clean as it should. 2. The bed was too high for elders in standard room. But one of the staffs was managed to get us a lower bed to get on for elders. 3. The 2nd attempt of room changing was due to water leak, and we get to change to another room.
Thank you again for staying at Regal Riverside Hotel and for sharing your feedback. We regret to learn that our facilities did not meet your expectations during your recent visit. Your comments are valuable to us, and we will address them appropriately. Please be assured that maintaining room hygiene is our top priority, and we conduct regular inspections and thorough cleaning to ensure guest comfort.
Thank you again for staying at Regal Riverside Hotel and for sharing your feedback. We regret to learn that our facilities did not meet your expectations during your recent visit. Your comments are valuable to us, and we will address them a… Show more
Reviewed: 10 May 2025 · Stayed in March 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewLocation is ok. Some shops nearby. Buses in front of the hotel. Walking distance to Shatin Centre.
Bit dated. Needs some renovation. Currently mainly doing tour groups, so crowded at times.
Dear Norman,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels and daily life. We are dedicated to make every guest feel as cozy and comfortable as they would at home. We look forward to your next visit. Regal Riverside Hotel
Dear Norman,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels an… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewI've stayed at this hotel on multiple occasions and have consistently found the rooms to be quite dusty. On several visits, I've also noticed hairs, stains on the towels, and bedding, which is disappointing. It seems the hotel may be too large to maintain high standards across all rooms, and overall, it lacks attention to detail. And the swimming pool is not open till later on the year.
Dear K Q R,We sincerely apologize for the negative experience during your visit. Providing our guests with the highest quality experience is our top priority. We will communicate with the relevant department to improve room hygiene. If you encounter any issues during your stay, please feel free to contact our front desk staff, and they will address them promptly. Once again, we apologize and look forward to seeing you in the future.
Dear K Q R,We sincerely apologize for the negative experience during your visit. Providing our guests with the highest quality experience is our top priority. We will communicate with the relevant department to improve room hygiene. If you … Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewGreat transport options around
The cafe shop downstairs opened late
Dear Rosa Ivette,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your travels and daily life. We are dedicated to make every guest feel as cozy and comfortable as they would at home. We look forward to your next visit.
Dear Rosa Ivette,We are truly honored to receive your support and recognition, which means a great deal to us. We located in the heart of Sha Tin, just fifteen minutes walk to Sha Tin New Town Plaza, providing the convenience for your trave… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified review