Hi I ask for extra bed and when I checked in the staff told me that I don’t need to pay extra anymore but when we checked out the staff ask my partner to pay for it which is weird because im on the phone call with the staff a day before we checked out and I said about the noise in the bedroom and that’s why if it’s okay to keep the extra bed in the living room for us to use before we checked out because w event sleep in the bedroom with all the loud noise coming from outside and she said it’s okay so we kept it but we didn’t know that we had to pay for it which is so weird.

Stayed in April 2025

The gym needs a better piece of equipment that will allow to use a wider range of muscles.

Loved the location, convenience and ability to work in the room. View was great too even though it was just territorial

Stayed in December 2024

Studio didn’t have a coffee machine and ac was super cold

Very central

Stayed in October 2024

My first room was a little dark and closer to construction noise so I paid to upgrade to a much better room, which was arranged promptly.

Stayed in October 2024

Reception not helpful.

Stayed in February 2024

The overally moody reception team. All bar one (can't remember her name) acted like we were an inconvenience. Kurt and bossy. Attitude which was not good. Maybe they just didn't want to work that day( it was a holiday) however all other staff we encountered were friendly.

The location was fantastic, the apartment clean and well laid out.

Stayed in January 2024

The hotel access is a bit hard as Peel Street is very steep, so dragging your suitcase is an Olympic event by itself. Also, most taxis don't want to get into Peel Street, so access is from the top (Hollywood Road) or bottom (Gage Street). As usual for Hong Kong, city views aren't always great, whatever floor you stay on: direct view of crappy buildings with direct vis-a-vis. The neighbourhood has multiple construction sites, so if you plan to work in your room during the day, get earplugs and headphones.

Space !!! These flats are way above HK standards, and way larger than HK hotel rooms. They advertise for 700 sqft (65 sqm) but in reality, they're closer to 430 sqft (40 sqm) in reality with is already bigger than a 5* hotel room at twice the price (I used my iPhone and Lidar to sketch a quick real size floorplan which is quite accurate). During my first stay, I was upgraded to 1000 sqft (95 sqm), which is close to 70 sqm.

Stayed in November 2023

There are many steep hills and it is far from Hong Kong Station. I was tired of walking with a heavy suitcase. The taxi was refused because it was too close.

The room was beautiful, large and clean. The staff was kind.

Stayed in October 2023

Loud at nights because of drunk expats

Space and clean

Stayed in September 2023

Could do with more TV channels. Also the Netflix didn’t work.

Comfortable, spacious, excellent location.

Stayed in September 2023

Too loud at late night

excellent location and service

Stayed in June 2023

Cannot control the AC and it is noisy at night.

Room was very big and clean.

Stayed in April 2023

The toilet had a slight odour, i think coming from the sewage. It would help to have an exhaust fan in the toilet to keep the smell out. When we used the dryer, even on the lowest or coolest setting, some of our clothes still shrunk slightly. I told the housekeeping staff, and she said we could borrow a drying rack to dry our clothes. That was really nice, but had I not told her about the dryer situation, I wouldn't have known that a drying rack was available to borrow. So perhaps information like this should be mentioned upon checking in.

I liked the size of the room, except for the kitchen, it was very small, but the rest of the room was a good size for me and my family. The room attendant was very thorough with the cleaning, and always kept our bed and room clean. The room was adequately quiet, although there's some noise coming from the construction nearby. I also liked that the toilet was separate from the bathroom.

Stayed in February 2023

One of the best service apartments options in Central.

Stayed in November 2022

A few things. On my first night I didn't sleep well because I was bitten by what I assume to be some kind of bed bug or flea. The staff then hot steamed the bed and replaced the bedding which stopped the problem. On the Friday and Saturday night there was a lot of noise from the bar / street just below my room. Went on until 2am or so. I lost my room key and was charged HK$300 for a replacement (no hotel has ever charged me before). The kitchen wasn't cleaned to the highest standard - everything felt a little greasy.

The location is very central though the apartments are on a road that's a little steep. The rooms are a good size. The shower was excellent and I appreciated having a washing machine.

Stayed in May 2024

The staff

Location

Stayed in April 2024

The people work there were extremely lazy and rude

Location

Stayed in February 2024

We booked a room for 3 people. 2 adults (one pregnant) and our three year old daughter. But there was no where for 3 people to sleep!! There was only a double bed. So the hotel asked if we wanted to request an extra bed for $380hkd. But on the booking app, we had been told there is “no extra charge” for our daughter and a bed for her would be included in the price of the room. If we book a room for 3 people, there should be beds for THREE PEOPLE. Not only a double bed (double = 2 people). So, they told me, that at 19 weeks pregnant, either I or our daughter had to sleep on the sofa. ABSOLUTELY SHOCKING. So we asked, if we pay for a room for 3 people, without enough beds, what is actually included? The lady replied ‘a toothbrush’ When we finally checked in, there were only 2 toothbrushes. I would NEVER recommend anyone to stay here. The customer service and lies just ruined our whole trip.

The size of the apartment

Stayed in December 2023

Difficult Access. Taxi drop off is complicated.

Great space for the money. One of the largest accommodation in Hong Kong.

Stayed in October 2023

Peel street is very steep and most taxi or Uber don’t want to access the street. You need to drag your luggage on the street.

It’s huge ! I lived in smaller apartments in Hong Kong! Nice neighborhood with easy access to restaurants and not too far from the escalators.

Stayed in October 2023

I had to check out of the hotel 2 nights in advance due to unforeseen circumstances and the manager extended no gesture in the form of a discount on the remaining night. I was charged in full.

Clean and comfortable but noisy location

Stayed in June 2023

the location is terrible with a slope where cars or taxis can’t do through it’s such a struggle. the maid was terrible and very bad cleaning and she didn’t even change our sheets for a week.

the space of our luxury apartment was good

Stayed in April 2023

the shower had a drainage problem

the location was buzzing and close to the escalators

Stayed in April 2023

Escaping mothers.

Mena the housekeeping is a very helpful lady, my mother escaped my room and was found by the management and team and promplty returned her to me. The space was amazing and the location was perfect for meeting friends and family as well as the fabulous bars and restaurants nearby

Stayed in March 2023