7.6

Reviews of SLEEEP HKG Gough St 2 stars

1/F, 242 Queen's Road Central, Sheung Wan, Hong Kong, Hong Kong

  • John

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    Good location

    The bathroom could have been cleaner!

  • Jonathan

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Tiny capsule hostel, but amazing location and facilities were clean and sufficient (good shower, clean/solid bathroom, effective capsules). My charging dock worked fine. Don’t stay here if you’re looking for a social hostel experience

  • Victor

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review
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  • 7.0 Good
    Chien

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    Travelers who pack light and are active will love this place!

    The capsule hotel appears to be primarily designed for short-term stays or rest, offering a compact and streamlined environment for brief visits. However, travelers with large luggage may encounter several practical limitations. Check-in is only available after 5:00 PM. While guests can complete the check-in process earlier, the access code to enter the premises is not activated until after 5:00 PM. The property is located midway up a long staircase, which may pose a challenge for those carrying heavy or bulky suitcases. From the nearest MTR station, guests must either take a detour up Queen's Road or carry their luggage through a narrow alley with steps. Upon arrival, luggage cannot be stored inside the premises prior to 5:00 PM due to limited space, requiring guests to descend the stairs again with their belongings and return later for entry. The size of the luggage storage lockers is also a consideration. Larger suitcases may not fit easily; for reference, a 27-inch suitcase can be stored with some effort, but the fit is tight. After check-out, guests who do not plan to leave Hong Kong early in the morning should be aware that luggage storage is not provided at the hotel. A convenient alternative is to walk to Exit B2 of Hong Kong Station, where luggage can be stored at paid facilities within the MTR system.

  • Anonymous

    Reviewed: 10 July 2025 · Stayed in July 2025

    Verified review

    No breakfast. Food vendors are pretty much all around very close by. There are water facilities to top up and refill water.

    The bed was comfortable. If they had a topper would be extremely comfortable and seriously nice. 😊

  • Nathaniel

    Reviewed: 7 July 2025 · Stayed in June 2025

    Verified review
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  • 7.0 Good
    Anonymous

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review

    Really good property, really comfy beds and facilities were amazing!

    An absolute NIGHTMARE to find. Please get some better signage on the main road as I spent over an hour searching for it, had a panic attack and nearly booked alternative accomodation.

  • Morimura

    Reviewed: 2 June 2025 · Stayed in June 2025

    Verified review

    Perfectly private area and big locker. Clean toilet and shower room. Good quality of soap and shampoo.(MUJI)

    Pay attention in order not to wake up other tourists. Walking for 15 minutes from Hong Kong Station.

  • Espinoza

    Reviewed: 28 May 2025 · Stayed in May 2025

    Verified review

    More amenities than I expected

    Would have been nice to get a more accurate sense of what the pods are actually like beforehand as the website was a bit unclear. Also would have been helpful to maybe have a video of someone entering the building as it took me a second to find when I arrived late.

    Property response:

    Thank you for choosing us and your feedback! We’re sorry for any confusion. Just to share, our pre-check-in email includes a navigation video to help guide guests and provide an overview of the pods. We’ll work on making this clearer in the future. We appreciate your input and hope to see you again!

    Thank you for choosing us and your feedback! We’re sorry for any confusion. Just to share, our pre-check-in email includes a navigation video to help guide guests and provide an overview of the pods. We’ll work on making this clearer in the… Show more

    SLEEEP HKG Gough St
    31 May 2025
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  • Chris

    Reviewed: 23 May 2025 · Stayed in May 2025

    Verified review

    No check in information, No way to contact as the call number wouldn’t connect No help No refund Awful accommodation

    No check in information, No way to contact as the call number wouldn’t connect No help No refund Awful accommodation

    Property response:

    We apologize for seeing this happen. We would like to let you know that we definitely did not receive your direct call. As per WhatsApp conversation, our WhatsApp inquiry hours are from 09:00 to 18:00 daily. We probably cannot reply to you during midnight. What's more, the number does not support WhatsApp voice calls due to the nature of our Business WhatsApp account. Thank you for your understanding. However, for this special case, we are kindly welcome to refund, even though our rules have written that no refund for any reason when you made the reservation. We hope that you can understand with those. Thank you so much.

    We apologize for seeing this happen. We would like to let you know that we definitely did not receive your direct call. As per WhatsApp conversation, our WhatsApp inquiry hours are from 09:00 to 18:00 daily. We probably cannot reply to you … Show more

    SLEEEP HKG Gough St
    24 May 2025
  • Lauren

    Reviewed: 2 May 2025 · Stayed in April 2025

    Verified review

    Perfect if you need a place to crash at night. No facilities other than the capsules so you’re either in the capsule or out and about. Great location and very comfortable

    Just be aware that there’s no real space to hang out other than the capsule so if you’re not looking for much social interaction this might not be the place

    Property response:

    Thank you for choosing us and your thoughtful review! We're glad you enjoyed the location and comfort of the capsules. We aim to provide a simple and restful space, and we appreciate you highlighting this for future guests. Hope to welcome you again!

    Thank you for choosing us and your thoughtful review! We're glad you enjoyed the location and comfort of the capsules. We aim to provide a simple and restful space, and we appreciate you highlighting this for future guests. Hope to welc… Show more

    SLEEEP HKG Gough St
    31 May 2025
  • 3.0 Poor
    Paulo

    Reviewed: 27 April 2025 · Stayed in March 2025

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  • 3.0 Poor
    Chris

    Reviewed: 26 April 2025 · Stayed in April 2025

    Verified review

    Great value for money if you like capsule hotels in a great location near to the Macau ferry terminal and close to a lot of restaurants

    I didn't like the fact it was down some slide street and the fact someone helping me check-in was watching input the code to my locker. Showers were bad and not finished just concrete and a few tiles

    Property response:

    Thank you so much for choosing to stay with us and for taking the time to share your feedback! We’re delighted to hear you appreciated the location and value. We’re sorry for any inconvenience caused and will carefully review your concerns to improve the experience. Your input means a lot to us—thank you again!

    Thank you so much for choosing to stay with us and for taking the time to share your feedback! We’re delighted to hear you appreciated the location and value. We’re sorry for any inconvenience caused and will carefully review your concerns … Show more

    SLEEEP HKG Gough St
    31 May 2025
  • Paul

    Reviewed: 24 April 2025 · Stayed in March 2025

    Verified review
  • Zachary

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review
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  • 7.0 Good
    Zachary

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review
  • Robert

    Reviewed: 23 April 2025 · Stayed in April 2025

    Verified review
  • Kevin

    Reviewed: 4 April 2025 · Stayed in April 2025

    Verified review

    As space is premium, nothing is cheap in Hong Kong, but that said, for the price you have almost everything you need at Sleep. You have a private space, comfortable bed with charging points, nice lighting and a magnetic blanket that seals you off from the outside. The lockers are a decent size. The bathrooms are nice with hot water and pressure that a lot of places would kill for. The whole place is very clean, and there's a great wifi connection. The place is completely unmanned, but entry and check-out were super easy and smooth. The location is fantastic! The downside was that there wasn't any communal space, so accessing the contents of one's suitcase was slightly awkward, but hey, small problem. Overall I thought it was great for the price. The only major downside was that there was no luggage storage for before check-in and after check-out. I'd stay again though.

    Property response:

    Thank you so much for staying with us and sharing your feedback! We’re glad you enjoyed the comfort, cleanliness, and location. We appreciate your suggestions regarding luggage storage and communal spaces, and we’ll work to improve. Looking forward to welcoming you again!

    Thank you so much for staying with us and sharing your feedback! We’re glad you enjoyed the comfort, cleanliness, and location. We appreciate your suggestions regarding luggage storage and communal spaces, and we’ll work to improve. Looking… Show more

    SLEEEP HKG Gough St
    31 May 2025
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  • Lachlan

    Reviewed: 26 March 2025 · Stayed in March 2025

    Verified review

    Good location, easy to find using the provided instructions. Mattresses were thin but very comfortable. Not too many beds so was fairly quiet, lots of locker space for checked sized luggage and a shelf for backpacks/smaller luggage. A well equipped bathroom. I didn’t use it but the power point in the locker would be useful for some.

    All of the USB ports in my bed were broken and the single power point was a little fiddly. Despite signs telling you to pull/push the entrance door closed, I found it unlocked several times.

    Property response:

    Thank you for staying with us and sharing your feedback! We’re glad you enjoyed the location, comfort, and facilities. We apologize for the issues with the USB ports and entrance door, and we’ll work on addressing them. Your input is greatly appreciated!

    Thank you for staying with us and sharing your feedback! We’re glad you enjoyed the location, comfort, and facilities. We apologize for the issues with the USB ports and entrance door, and we’ll work on addressing them. Your input is greatl… Show more

    SLEEEP HKG Gough St
    31 May 2025
  • Victor

    Reviewed: 8 March 2025 · Stayed in March 2025

    Verified review

    The location is definitely the best part of this hostel (one metro station from HK central station) Also the fact that you’re 4 on one side makes that you don’t hear that much noice.

    The check-in is done by a QR code and if you have a problem with that process, you will not be able to enter the property.

  • Batsuuri

    Reviewed: 4 March 2025 · Stayed in March 2025

    Verified review

    Very good location, close to central area and MRT. Very clean and comfy, single use amenities like toothbrushes, shavers and towels provided. Very good value for money if staying for one or two nights. Clean bathrooms and toilet.

    The air conditioning unit was very loud, felt like it was just over my head as I was on the top bed.

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  • Manos

    Reviewed: 22 February 2025 · Stayed in February 2025

    Verified review

    Except that everything was very clean and extremely comfortable, the staff was doing a great job everyday keeping the place clean. The location is super convenient since it's near Central and also has the train station quite close to it, so not much walking needed!

    There were no things I disliked everything excited my expectations and I will be looking forward staying in the same place for my next trip in HongKong!

  • Sandro

    Reviewed: 14 February 2025 · Stayed in February 2025

    Verified review
  • Sandro

    Reviewed: 14 February 2025 · Stayed in February 2025

    Verified review
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