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Reviews of The Mercer 4 stars

29 Jervois Street, Hong Kong, Hong Kong

#146 of 296 hotels in Hong Kong

Guests' Choice

Review score

Based on 127 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.2

  • Facilities

    7.2

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 25 August 2025

    8.0
    Thoroughly enjoyed our stay at The Mercer.
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 7 nights
    • Submitted via mobile

    No cooking facilities. Noisy AC. Bedroom has clear glass dividing walls and doors Gym didn’t have a working bike.

    Great location. Big comfortable bedroom and bathroom. Good size TV and couch. Close to MTR, restaurants, bars & Central Big TV

    Stayed in August 2025

  • Reviewed: 15 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 10 nights
    • Submitted via mobile

    Washing machines are dated and ripped some of my clothes.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 8 nights
    • Submitted via mobile

    Great Location, comfortable beds

    Stayed in April 2025

  • Reviewed: 29 March 2025

    8.0
    Excellent
    • Leisure trip
    • Solo traveller
    • Studio Premier
    • Stayed 14 nights
    • Submitted via mobile

    Saving the enviroment does not mean skimpping out on basic face/hand towels had to purchse my own hand towel🤨.rooms are starting to need refreshing and more tv channels for when you need to relax after a hard days shopping and maybe a later check out time

    The staff/cleaners,rooms were spacious ,location.

    Stayed in March 2025

  • Reviewed: 16 March 2025

    8.0
    Great value apartment-style hotel for short and long stays, well situated.
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 7 nights

    The property is a hotel with apartment-style accommodation. The apartment was comfortable, spacious, well-maintained and located very close to the MTR (less than 2 blocks). The windows were large with an open view of the city. The sitting room has a comfortable couch and TV and the small kitchen area was more than adequate, the Nespresso machine was a bonus not usually provided in HK. The bed was large and comfortable and the bathroom very spacious by HK standards. Plenty of restaurants and cafes in short walking distance. Other property facilities included a gym, communal sitting area and laundry facilities. Everything was in situ to make longer stays comfortable. Really priced well for HK.

    Stayed in March 2025

  • Reviewed: 13 February 2025

    7.0
    Good location, mediocre service
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    -rooms are not the size advertised on the website -carpet was worn -we got a disabled room with small basic basin with no mirror, -there are no toiletries in the room, you can buy it separately . At least a tooth brush and a bottle of water for this price and hotel rating would be welcome - hotel entry with 8-10 steep steps. Not convenient to arrive with bigger luggage -there is only one towel per person in the room

    A great location and We finally got a solution Good wifi

    Stayed in February 2025

  • Reviewed: 13 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Large room. Really helpful staff

    Stayed in January 2025

  • Reviewed: 4 January 2025

    9.0
    A great stay in a wonderful location
    • Business trip
    • Couple
    • Studio Executive
    • Stayed 9 nights
    • Submitted via mobile

    The design of the room meant that the power outlets were unusable. We had to improvise and only use one outlet at the desk as that was the only one that could fit the plugs. The other was under the bedside table to charge our electronics.

    Great facilities and comfortable room.

    Stayed in December 2024

  • Reviewed: 29 December 2024

    8.0
    A Quiet and Convenient Location
    • Leisure trip
    • Solo traveller
    • Studio Executive
    • Stayed 1 night

    The apartment didn't include basic amenities such as toothpaste. However, it is becoming more common for guests to bring their own amenities with them these travel days.

    The location of this apartment was excellent. Guests have access to everything that Hong Kong Central has to offer. The metro line is can be conveniently accessed within a few hundred metres of the hotel. The apartment was well air-conditioned and the bed was comfortable.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    7.0
    Exceptional location with spacious executive room, albeit dated interior.
    • Leisure trip
    • Family with young children
    • One-Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    Dated interior with furnishing that is hard for cleaning and maintenance, and it was evident in our room on the 26th floor. Damaged wallpaper and shelf laminates, stained curtains and sofa, and floor vinyl was sticky. Staircase access only to lobby.

    Room was quite big and sufficient, including separate spaces for living + dining, bedroom, wardrobe and toilet which included bathtub. Service team was friendly and helpful, and cleaning team was diligent - wherever they could clean, it was clean.

    Stayed in November 2024

  • Reviewed: 25 November 2024

    8.0
    Decent room size
    • Business trip
    • Solo traveller
    • Studio Executive
    • Stayed 2 nights
    • Submitted via mobile

    Worn out furnishing, some power sockets with limited space for bulky travel adaptor, old air conditioning with some noise. Hotel will inform in advanced that there will be limited toiletries, however, available for purchase.

    Walking distance to Sheung Wan MTR, however, with staircase.

    Stayed in November 2024

  • Reviewed: 21 November 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Studio Premier
    • Stayed 3 nights

    The room was super comfortable and the location of the hotel was great!

    Stayed in November 2024

  • Reviewed: 16 November 2024

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 2 nights

    One of our rooms that we booked ( studio) wasn’t that clean. People’s hair on the furnishings Minor detail….there was only one coffee each in the room and no water. You could buy this from reception though.

    The location. Very close to the MRT and bars and restaurants. The executive room was very pleasant, with a lovely lounge area.

    Stayed in November 2024

  • Reviewed: 31 October 2024

    7.0
    A clean place with eateries located nearby. Conveniently located near the MTR.
    • Business trip
    • Solo traveller
    • One-Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    The power point for charging is not conveniently located.

    The room was clean, good location with train station nearby

    Stayed in October 2024

  • Reviewed: 30 October 2024

    8.0
    Very good
    • Business trip
    • Couple
    • One-Bedroom Executive
    • Stayed 3 nights

    The AC could not be adjusted to higher temperature.

    Location is good

    Stayed in October 2024

  • Reviewed: 13 October 2024

    9.0
    Great weeklong stay at The Mercer
    • Business trip
    • People with friends
    • Studio Executive
    • Stayed 4 nights
    • Submitted via mobile

    It would have been great if there was a welcome bottle of water since it was really hot and humid during our stay

    Good location - it was super near to the MTR station and within walking distance to a lot of good dining establishments. They also have umbrellas that they lend to their guests which was perfect since it was raining at that time. The receptionist on our last day was also super helpful. The surrounds can be quite busy during daytime, but was a generally peaceful neighborhood. Stayed there for a week and would stay there again next time

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    comfortable
    • Business trip
    • Solo traveller
    • One-Bedroom Executive
    • Stayed 1 night

    the pictorial representation of the hotel in the Booking.com website is far superior than the actual hotel. certainly, actuals are no where comparable to the photo, there is no lobby, cannot have a visitor come over and entertained even for a coffee or a drink.

    the hotel does not have a restaurant. location is not very convenient.

    Stayed in September 2024

  • Reviewed: 4 August 2024

    7.0
    Pleasant
    • Business trip
    • Solo traveller
    • One-Bedroom Executive
    • Stayed 8 nights
    • Submitted via mobile

    Curtains can do with an upgrade

    Good Location Helpful staff

    Stayed in August 2024

  • Reviewed: 2 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Executive
    • Stayed 3 nights
    • Submitted via mobile

    Furniture was really old, did not look like the pictures, carpet was dirty and it smelt very mouldy...

    The bed was clean, the location was really nice and check in and check out was easy and friendly

    Stayed in August 2024

  • Reviewed: 27 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Studio Premier
    • Stayed 8 nights
    • Submitted via mobile

    Felt pretty old and not terribly well maintained. Curtains were hard to draw and the sheer layer was torn. Generally clean but old stains on the carpet/bathroom were noticeable. Some of the machines at the gym are due for replacement - the bike was rusty and the seat was torn.

    Excellent location, incredibly convenient to get to Central with a train station closeby. Lots of amazing eateries and cafes in the area. Room was very spacious and came with a proper fridge and microwave.

    Stayed in July 2024

  • Reviewed: 3 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Executive
    • Stayed 1 night
    • Submitted via mobile

    Friendly and helpful staff

    Good location

    Stayed in June 2024

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 7 nights
    • Submitted via mobile

    Location excellent & staff friendly.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    The Mercer is a great place to stay.
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Excellent location, spacious comfortable accommodation, pleasant and helpful staff. We had a lovely stay and would thoroughly recommend this property.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    9.0
    Very enjoyable and happy with the location of our accommodation
    • Leisure trip
    • Couple
    • One-Bedroom Executive
    • Stayed 13 nights
    • Submitted via mobile

    Busy traffic round one of the corners during work days.

    Varieties of eateries. Plenty of choice plus close to Central and upmarket shopping malls.

    Stayed in April 2024

Showing 1 – 25

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