Reviews of The Mercer 4 stars

Great location. Big comfortable bedroom and bathroom. Good size TV and couch. Close to MTR, restaurants, bars & Central Big TV

No cooking facilities. Noisy AC. Bedroom has clear glass dividing walls and doors Gym didn’t have a working bike.

Good location.

We had a decent stay at the Mercer but after we left the hotel, the following morning we received an email accusing us of taking a $70HKD (approx £7) tissue box from the room and telling us this would be charged to our card. I am actually beyond words; being accused of theft is appalling. It is also simply not true. But because of this disgusting behaviour I now have to spend time online blocking my card from permitting any charges to this merchant. We travelled hand baggage only and shopped, (not nicked) so every inch was spoken for in our 7 kilo hand baggage allowance. Shameful accusation. I have NEVER been put in this position before and as a person of faith and fidelity, this has left me feeling very upset. I would not stay here again solely on the basis of this behaviour.

Location is very good. For public transportation is very easy

My only concern is the fridge is not working properly

The location was definitely the only plus point. Access to lots of local eateries.

Badly maintained. For that price point, you should be expecting some form or basic standards.

Excellent location, great staff. This was the first hotel in HK that respected my USA schedule and didn't bother me during the day when I sleep and accommodated cleaning when needed. I'm sure I'll be back.

Washing machines are dated and ripped some of my clothes.

Great Location, comfortable beds

Excellent location Large room for Kong Kong

Kitchen had no utensils , cutlery etc. a single plate, single bowl , 2 cups and 2 mugs - not suitable for actual usage as a kitchen. The room was worn, scratches, peeling wallpaper - could use a refresh. Air conditioning was too loud to sleep with.

Overall fantastic experience: - Extremely spacious and clean room - Very close to MTR station (subway) - Friendly staff who went above and beyond to help out - Many restaurant options nearby

Just one "personal preference" item: - It would have been even better if the room is entirely without carpet

The staff/cleaners,rooms were spacious ,location.

Saving the enviroment does not mean skimpping out on basic face/hand towels had to purchse my own hand towel🤨.rooms are starting to need refreshing and more tv channels for when you need to relax after a hard days shopping and maybe a later check out time

Very close to MTR. Lots of good food around there

The staff is very helpful and pleasant

Location was excellent and the staff were friendly and helpful. Room was very spacious for Hong Kong. The laundry room was also very welcome.

The room was stated as a service apartment with a kitchen. This consisted of a microwave, coffee maker and kettle. Cutlery was 1 big plate, 1 small plate 2 cups and 2 spoons. Also, coffee maker was not working. There were no plugs or charging points next to the bed although it was listed. The shower was a strange configuration, with the shower head located outside of the bathtub and angled towards the tub, so the floor gets very wet. Also they do not provide hand towels or face cloths, only bath towels.

The location is excellent; the accessibility and transportation connection is very convenient. All is close.

The hotel does not have a restaurant or at least a cafeteria, and it does not provide breakfast. The price for accommodation is rocket high, but the service is not within this value.

The location

The kitchen. You didn't get anything to cook with apart from a microwave. No cutlery, t towel, anything to wash up with. You just got 2 plates, glasses and cups, that's it, oh and a fridge. Plus the a/c didn't work

The property is a hotel with apartment-style accommodation. The apartment was comfortable, spacious, well-maintained and located very close to the MTR (less than 2 blocks). The windows were large with an open view of the city. The sitting room has a comfortable couch and TV and the small kitchen area was more than adequate, the Nespresso machine was a bonus not usually provided in HK. The bed was large and comfortable and the bathroom very spacious by HK standards. Plenty of restaurants and cafes in short walking distance. Other property facilities included a gym, communal sitting area and laundry facilities. Everything was in situ to make longer stays comfortable. Really priced well for HK.

Nice staff, good location, nice layout with living and sleeping separate. I liked they promoted no plastic so no free water but it was only 3HKD if you needed some.

Horrible smell of cabbage from bathroom at times. Tired rooms as many have mentioned.

All good

Nothing