Reviews of The Ritz-Carlton, Hong Kong 5 stars
International Commerce Centre, 1 Austin Road West, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewthe views
location was a little hard to get to
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe views were exceptional.
I would never stay here again. The most overpriced hotel I ever been to. Worst value for money ever. Food was disgusting and so overpriced. The rooms / reception and lobby is an absolute shambles. Extremely difficult to do anything. And be prepared to pop your ears every time you leave or re enter the building. Also be prepared to swap lifts every time you do anything. I have stayed in premium hotels all my life and this hotel has been by far the biggest disappointment. Better to stay elsewhere and save your time and money. Certainly no Marina Bay Sands.... Also charged me 15% fee for paying in local NZD currency so make sure you pay HKD if you do have to stay here
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAmazing. Simply amazing. Best view i ever had
Little bit too far from public transport. Only taxi is really close to hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewview and high floor
We came to this hotel after visiting Macau, lived there in Conrad. I specially chose the hotel to celebrate my daughter's birthday. We wanted to celebrate in a posh hotel, in a beautiful place. I warned the staff in advance and agreed on the type of cake. The cake was delivered to the room a day before the birthday.I would rate the courtesy of the staff at 8 and 10. Except for Galina. who was kind and provided answers to our questions. Beautiful view of the city. The attraction is located on the 106th floor. This completes the advantages of the hotel. Breakfast is very poor for a hotel of this level. Again, compared to Macau, we were very disappointed. Lots of Asian food. There are few tables, the staff does not have time to clean the dishes. The dishes on the breakfast menu are very weak in execution. Benedicta had never seen anything so terrible. We visited the OZONE bar. I was asked to book a table for the concierge service on the occasion of my birthday. They put me in a corner, provided there were good tables available. They asked for a transplant, but they refused. My bed was sagging, and I slept like I was in a hammock. Replace the mattress in room 106-09!!Terrible audibility in the rooms, it's very strange for a hotel of this level.
Dear Elena, Thank you for your kind review of The Ritz-Carlton, Hong Kong. I am glad that you enjoyed the view from your room. Your feedback on the service provided by Galina is appreciated, and we will ensure your compliments are shared with her. I am sorry to hear about your disappointment with the breakfast and other aspects of your stay. Your feedback is valuable to us, and we will use it to improve our services. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valued guests. Rest assured, your kind words have been shared with the team. We look forward to welcoming you back soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Dear Elena, Thank you for your kind review of The Ritz-Carlton, Hong Kong. I am glad that you enjoyed the view from your room. Your feedback on the service provided by Galina is appreciated, and we will ensure your compliments are shared … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewDifficult to travel to Tsim Sha Tsui. It is near but connection by public transport seems difficult.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in April 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in March 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewPerfect service, spectacular views
Nothing , wonderful stay
Dear Debra, Thank you for your kind review of The Ritz-Carlton, Hong Kong. I am thrilled to hear that you enjoyed great service and spectacular views during your stay with us. At The Ritz-Carlton, Hong Kong, we always strive for excellence and deliver the highest standards of service to our valued guests. Rest assured, your kind words have been shared with the team. We look forward to welcoming you back soon. Yours Sincerely, Anas Bencheqroun General Manager The Ritz-Carlton, Hong Kong
Dear Debra, Thank you for your kind review of The Ritz-Carlton, Hong Kong. I am thrilled to hear that you enjoyed great service and spectacular views during your stay with us. At The Ritz-Carlton, Hong Kong, we always strive for excelle… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified review