Reviews of Coconut Tree West Bay
West Bay, Roatan, Bay Islands, C.A., West Bay, Honduras
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Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewLOCATION
CLEANLINESS
We do apprecicate your comments and your nice review! Thank you and we hope you can come amother tme to stay with us on the beach!
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewLocation was convenient to things we wanted to do. The room was spacious and decent.
They moved us to a room without a sea view or King bed, which is what we booked. We looked at another building. We had to get tickets for breakfast and half the time the office was closed. The service at restaurant for breakfast was poor The first day they didn't even have coffee. We had to buy toilet paper at one point because they didn't clean the room or refill amenities.
We appreciate your comments. We apologize that you were not pleased with the cabin. The office is open from 9 am to 4 pm, so we are not sure why you found the officed closed. We do have daily maid service, unless guests specifically request no cleaning. We hope you can give us another try in the future! thank you
We appreciate your comments. We apologize that you were not pleased with the cabin. The office is open from 9 am to 4 pm, so we are not sure why you found the officed closed. We do have daily maid service, unless guests specifically reques… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewThe lady in the front desk couldn’t take the payment because she that manager was on vacation.
Hello, well we do not understand why your charged could not be made. Normally the front desk is open from 9 am to 4 pm. We apologize for any inconvenience.
Reviewed: 8 July 2024 · Stayed in July 2024
Verified reviewBreakfast good but I hated to have to ask for the tickets daily instead of getting them all at once.
Kitchen missing utensils. Shower leaks constantly. Dirty beach that can't be used for swimming because no one cleans the beach and it's used to dock all the boats for outside activities. The pool area doesn't have nice lights or outlets for electronics or nothing inviting. It's old, used and with colored lights like a cheap bar.
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewClose to the beach, although we arrived late and the office was closed the key was ready for us to go in . It was fresh and clean.
Somewhere outside there was a smell like sewer. I don’t think it was the property it was outside near the area where the property was.
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewGreat location, the room locked and had AC, the property itself was good enough.
It was nice enough on the inside, but it felt like they tried to make it feel like luxury without actually putting in the effort to make it luxury. The sink was in the wrong spot, the “rain shower” didn’t have enough water pressure, small things like this. The customer service was the worst we had experienced during our travels. Upon check in, the office was closed when we arrived (around 4 PM) and a security guard handed us an envelope with our key in it. We did not get a WiFi password and could not find anyone to help us on that front. Upon checkout, we needed to leave my 10:30 to get to the airport, and the office did not open up until 10:15, so we were quite stressed and the person working the desk was not helpful. She let us checkout, leave the key and get in the cab her friend had called for us, halfway to the airport she called our cab driver to say that we needed to come back and pay for our stay, which we had figured was taken care of because she didn’t ask us to pay when we left. All in all, very frustrated with the customer service, aside from that it was a nice stay
We are very sorry that you were unhappy with the guest services. We do apologize as two of our desk staff were out due to illness, and the replacment staff was not as familiar with procedures as they needed to be. We will make note of the issue with the wifi password if any guest checks in after 4 pm. We would like all of our guests happy during their stay. Thank you
We are very sorry that you were unhappy with the guest services. We do apologize as two of our desk staff were out due to illness, and the replacment staff was not as familiar with procedures as they needed to be. We will make note of the i… Show more
Reviewed: 4 January 2024 · Stayed in December 2023
Verified reviewIt’s too close to the beach and the big room at the rock tower.
The cabin or the cabana is too old and beds are too hard in comfortable and bathrooms are too old but if these cabins are new it will be so nice.
Thank you for your nice review. The management is working on renovating all the rooms and cabins. We are hopefu that you can come back and stay with us another time and see all the improvements made.
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewReviewed: 5 September 2023 · Stayed in September 2023
Verified reviewPool was clean.
The pictures on the web do not reflect the property at all. Dirty all around the cabins. Mosquitos all over. There is not staff on the property at all times. I would not stay there a second time. Bad smell at the pool.
Hello and thank you for your comments. We are sorry that you found things lacking during your stay. We do employ 5 full time staff and others parttime so we are not sure why you did not find staff availablle for you Also the landscaping is done daily as well as the pool being cleaned. The only issue with things not being as clean and neat is if there has been a storm with a lot of wind and rain, as that does not make it easy to keep things as neat as we would like. oOly when the storm is ended can the staff totally catch up with the proerpty being totally cleaned up. We hope that you will give us another try on your next stay to the island. thank you
Hello and thank you for your comments. We are sorry that you found things lacking during your stay. We do employ 5 full time staff and others parttime so we are not sure why you did not find staff availablle for you Also the landscaping i… Show more
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewFront of the beach is perfect love it
Thank you so much, Juan Carlos. We appreciate your very nice comments and we are glad you had a nice time! thank you Coconut Tree West Bay
Reviewed: 29 July 2023 · Stayed in July 2023
Verified reviewLocation
One of the beds was in terrible condition,no body wash and shampoo,no electric plug for the hair dryer inside the bathroom,we saw a lot of  roaches,the front desk did not give us what was needed it to claim our breakfast and us the pool when we checked in,we alway ask for what was needed it not a good experience at this hotel.
Helllo, 90% of the beds at the hotel are actually new beds, so I am not sure what problem you had. We certainly wish you could have mentioned something at the time. also botht he shamppo and the body wash are located in the shower in the dispensers. We do not have the single use packets. We use the body wash and shampoo stations in each shower to reduce plastic wasete on the island. As in any other Central American country and many other countries, there will some tiimes be a few roaches now and then. The rooms are regularly maintained against pests of any king,but we do apologize for any discomfort. Again, we encourage our guests to immecdiately talk to the staff at the front desk if any isses. Breakfast is only availaable at no charge by the hotel for those guuests that purchased the higher price on booking.com to include the breakfasts. We do try to remind guests that no breakfast is included on regular room rate bookings. We do appreciate alll of your imput. thankyou, Ccoonut Tree West Bay
Helllo, 90% of the beds at the hotel are actually new beds, so I am not sure what problem you had. We certainly wish you could have mentioned something at the time. also botht he shamppo and the body wash are located in the shower in th… Show more
Reviewed: 25 July 2023 · Stayed in July 2023
Verified reviewJust the location
Very out dated; smelled like cigarette smoke
Hello, Diana and we certainly regret if you had a stay not according to what you had epxected. We do place the number of towels per each cabin (one per person). Those are cleaned and replaced daily. If a guest wishes additional towels, we do charge a small deposit due to the mutltitued of many cisntantly towels missing. We appreciate that our guests understand that. As far as old sheets, all of the sheets at the hotel are new. If you were given in error an old set by one of the maids, we certainly apologize. We wished you could have just spoken to the front desk and they would have helped you with that. thank you, Coconut Tree West Bay
Hello, Diana and we certainly regret if you had a stay not according to what you had epxected. We do place the number of towels per each cabin (one per person). Those are cleaned and replaced daily. If a guest wishes additional towels, w… Show more
Reviewed: 23 July 2023 · Stayed in June 2023
Verified reviewReviewed: 18 July 2023 · Stayed in July 2023
Verified reviewLocation.
Beach area Not as clean as neighboring resorts but still awesome location. Office not open much. Will still stay here again.
Hello, Brian. Thank you for saying you will return and stay with us! We certainly will welcome you to come back! Often the desk person is not in the office dealing with guests and other managmenet issues, but rarely gone for any length of time, within normal check in and check out hours. We do try to upkeep the each also, but dependent on staff whcih is difficult if a family medical or other issue comes up. We thank you for your understand and hope to see you soon! Also we please do want to reinterate that, at any time, you need anything, please do talk to the front desk or other staff. You can also call or whatsapp the online reservations office via their Honduran or USA contact numbers and they will certainly be happy to try to answer your questions or resolved something for you. Thiose numbers are listed for guests off the booking.com site. Thank you, Coconut Tree West Bay
Hello, Brian. Thank you for saying you will return and stay with us! We certainly will welcome you to come back! Often the desk person is not in the office dealing with guests and other managmenet issues, but rarely gone for any length … Show more
Reviewed: 14 July 2023 · Stayed in July 2023
Verified reviewReviewed: 15 April 2023 · Stayed in March 2023
Verified reviewProximity to the beach, the porch at the bungalow
Standard of the breakfast area
Reviewed: 10 April 2023 · Stayed in April 2023
Verified reviewThe location was good. We could go to the beach for 30 seconds by walk.
Wifi was so bad. The toilet was bad as well. I asked the front stuff to repair the toilet, and he said the repairer would go to repair in 10-15 minutes, but no one came like for a hour until I asked them again. Also couldn't sleep because it was so noisy outside all night.
Reviewed: 21 March 2023 · Stayed in March 2023
Verified reviewBreakfast was good, people were very nice and helpful, location to the beach was great.
The smell of sewage around our cottage, sound of falling coconuts falling on our roof (very loud).
Reviewed: 14 March 2023 · Stayed in March 2023
Verified reviewWhen I got there, before check in time, the reception was close, a security guard had to look for fhe phone number of the recepcionist. The receptionist said he did not have any information about my reservation, at 7.00 pm they manage to leave the key to the guard. I found an filthy room. Next day I asked the receptionist what will be the charges if I left the room that same day, he said that the people from booking will get in contact with me (as I manage the deal with them)...no body from booking.com ever contacted me. It was one of the worst experiences in my life, staying in an environment I didnt feel secure and was dirty. I felt I was at the cheapest motel, with mirrors on the ceiling and walls...
Reviewed: 22 January 2023 · Stayed in January 2023
Verified reviewReviewed: 19 January 2023 · Stayed in December 2022
Verified reviewit’s close to the beach. It was clean.
uncomfortable bed, really bad.
Reviewed: 9 January 2023 · Stayed in January 2023
Verified reviewIts the right place to be, close to everithing. The attention from almost all the crew its great :) including the security, and special thanks to Vicky. Fausto please check your attention to guests.
Rock room need maintenance as fast as you can. AC switch its not working, so you need to turn it on directly from contacts box, very dangerous, we prefer not to use it. The toilet was blocked, we reported several times, when the manager Fausto was advised, he was rude about it, I asked for something to do, you cant stay at an hotel with the toilet blocked; he just answer in a rude way to report to booking.com. They finally fixed it, but the toilet have days blocked, other guest from differents rooms at the villa reported the same issue.
Reviewed: 5 January 2023 · Stayed in January 2023
Verified reviewLocation
internet didn’t work, no hot water
Reviewed: 5 January 2023 · Stayed in January 2023
Verified reviewThe seafood soup.
The sad shape of the cabins: Weak wifi signal or no signal at all. Burnt out lightbulbs on the veranda. A leaky toilet that was fixed but continued to have a constant drip. Only soap bars in the bathroom. We had to ask for shampoo and conditioner and were given only a bottle of shampoo.