Disrepair

Proximity to the airport.

Stayed in November 2024

Poor customer service. Room needs maintenance. No enough towels. Only two per room. Private pool no in service.

Community pool.

Stayed in April 2024

Timing for breakfast was inconvenient. Beach was not very clean. Lots of garbage washing up and not maintained.

Very spacious accommodations.

Stayed in November 2023

Daughter room air conditioner wall wet floor wet from ceiling to floor wall damage from the water from air conditioner smell of wet concrete/ Sheetrock kept towel on floor to keep from spreading water. no gas bought food couldn’t use stove did not have gas for stove until Thursday. 5 days after arrived. Complaint no one even showed up to check. Waiters ask how was our stay showed him pics he said he would tell management not his job but he at least ask I told him I did already but nothing happen even when we left they are not concern. Water off first Sunday night couldn’t take shower until pass 10pm after they turn it on but they are having party/fiesta ????. Ground nice management/maintenance not at all. Beach horrible not clean.

Space beautiful landscape

Stayed in August 2023

They didn't clean the rooms reception girl don't get off the phone while you trying to talk to her

Love the rooms love the live music

Stayed in September 2022

Unfortunately I can’t recommend this place. First of all they didn’t respond to my messages upon arrival. When I arrived people of the restaurant had to call someone to check me in. I had to wait for half an hour. When I got to the extreme basic room the internet didn’t work and I addressed it but they never fixed it. In the morning I went to the reception to ask for a late checkout but nobody was there. They start at 11 😂 Finally the room was on 16 degrees without a remote to turn it off. There were 3 beds 🙈 felt like a hostel. And there is no hot water. Finally I discussed the issue with the receptionist, but she really didn’t care much. Not one apology. Though the community is quite nice, but I wouldn’t recommend this place at all.

Nothing

Stayed in March 2024

No restaurant at night

Close to airport

Stayed in February 2024

N/A

Everything exceeded my expectations. Staff was very friendly and always willing to help in everything. Please is amazing 🤩 I Love 💕 it. I had stayed at other places before but this one have been the Best. I will recommended. To me is ⭐️ ⭐️⭐️⭐️⭐️

Stayed in October 2023

No hot water

Convenience between airport and Utila Dream ferry. Good communication between staff and myself before arrival.

Stayed in July 2023

no service,; about the worst room in the resort without view or balcony for $120 a night without the option to upgrade; no use of the restaurant for an entire day because a wedding was going on there; no wifi in the room; only cold water available; very rude service by waitresses and other staff.

being able to get away

Stayed in July 2023

Nothing

Location was awesome, villa was huge

Stayed in June 2023

Broken AC that leaked water, no hot water in the shower, toilet did not flush, restaurant and bar on site closed with no warning on website or by staff.

Nothing

Stayed in June 2023

The service was more than poor. Our son may have swallowed a tiny sliver of glass from a glass in the villa, as he had a thin shard on his lip after drinking water and there was another piece broken off, but nothing was done after I reported it. We we're told We were told there would be american breakfasts but didn't get it until our third morning. We weren't supplied with enough towels or waters daily, although we were told we would be provided fresh daily. We waited to be served for breakfast with no luck until we found someone to take our order. The food took over an hour to be made daily & there was a shortage of mostly everything. The tourists from the cruise ships received better service than we did. The locals received better service than we did as well. We are extremely disappointed in the service we received throughout our entire stay. We will not return to stay again. The villa needed a lot of reparations as it is poorly maintained. Much improvement is necessary for this establishment to be a nice place to stay.

The view was beautiful & the villa was very comfortable for the size of our group.

Stayed in June 2023

The check in process was horrific. There wasn’t anyone there to check us out at 10:30 am. No shuttle provided to the airport as advertised. There was no shower head in the shower. The lock on the door needed a physical key and was so rusted it would get stuck.

Our server Terry was good.

Stayed in May 2023

The bathroom in the master bedroom had NO TOILET. The group bathroom had NO SHOWER. The FREE Breakfast did not get served until after 7:30 AM, TO LATE.

Stayed in April 2023

I was there in the off season so there was a bit of construction happening and the beach had a few plants washed up on it from the ocean but other than that everything was great

The property was very nice as was the room. Staff was all super friendly and helpful even when I showed up 1 hour before my scheduled check in time. The food was very good and I got 50% off from the restaurante I believe because I was staying at the hotel. There weren’t many tourists staying there so a bunch of locals came by in the evening and had a nice party with music and dancing and were all super friendly when I was sitting alone at the bar.great access to the airport!

Stayed in September 2022

Restaurant close early the pool was dirty & I was not given the room I originally reserve.

Local beach & pool

Stayed in August 2023

Beautiful, but the quality of the Matress and blankets were very poor, very small tv. No macro wave or coffee maker available. Restaurants to eat were far away and taxi service it’s very expensive.

Both pools are very clean and beautiful

Stayed in August 2023

N/A

clean and relaxing

Stayed in May 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in August 2023