Reviews of West Bay Colonial

On the main road with stores conveniently available nearby, the beach is a short 5 min walk down the main road to the Banarama restaurant area. Room was huge and really comfortable. Breakfast was a great locally prepared fixed plate from the onsite restaurant.

No elevators.

The price and location

We arrived for a week stay so we had 2 large suitcases and carry-on. There were no elevators, so we had to take up three flights off stairs. When we arrived in the room it was clean but the TV didn't work (they replaced it a day later but didn't bring the remote) and the outlets to charge our phones were not working. Also, the power and water went off twice during our stay, and their generator was not working. The bath towels were all stained and frayed(we requested new ones), and there were no hand/face towels. The staff seemed nice but were not in a hurry to find out how our stay was going. I don't plan on returning here.

The outside looked very nice and it was very close to the beach and some restaurants. Right across the street from stores if you needed something.

There was no elevator. No fridge. No microwave. No hair dryer. The pool wasn’t cleaned everyday. They didn’t provide any extra blankets. We traveled with a baby and there was no way to warm his milk for his breakfast or to store milk. We had to carry our own bags up three flights of stairs. The water came out dark in the morning. The bedsheets and towels had stains. The staff was so-so. Very dismissive at first.

Everything

I liked everything

We liked that the hotel was about 5 min from the beach and close to the Inifinity hotel. There is a mall with small supermarkets right across the hotel and decent restaurants in the vicinity. The hotel staff were very polite and accommodating to fix any issues. The pancakes during breakfast were amazing 👏🏾!

It was quite new for us that we had to dispose our used toilet paper in a bin and not in the toilet itself since this would clog the toilet. However, the bins were emptied daily. Secondly, the used soap at the sink was disposed daily by housekeeping and sometimes not replaced. The breakfast was very boring and not diverse; everyday we had the same (eggs, toast, sausage and/or pancakes), so almost no variety and no fruits. When we arrived, the pool looked very dirty, but was luckily cleaned during the next days of our stay since more guests were arriving. Unfortunately, we didn't have much time left to enjoy the pool. We would like to recommend to have more irons available, since the several irons available at the front desk were not enough, resulting in having to leave the hotel sometimes with unironed clothes.

Super great location

The location was fine.

The room was dirty. The sheet were thread bare. The towels and pillow cases were filthy. The floors were so dirty. The door to the patio was broken and the door wouldn’t close so I had to change rooms.

Very clean , helpful and friendly staff (all of them, reception, housekeepers, security guard, maintenance) great location

Staff was accommodating and very friendly, except Manager. He didn’t speak any English and was obvious he didn’t care. Michael & Gerald were very helpful during in our monthly stay. We would stay here again, if they improved their breakfast. Most days food was cold or slightly warm. Same items; pancakes & eggs or eggs & dry toast. Everything precooked! The breakfast advertised on web is misleading. They need to step up the breakfast game. We started to eat breakfast at other places and found, it’s not a Roatan thing, it due to laziness and cheap way out.

Breakfast and breakfast! Manager should be bi-lingual.

Nice, large rooms with a lot of space. A/C included. Good location with best price for West Bay compared to other hotels. Beautiful archtecture. Clean beds.

You can notice, the hotel has it's best days in the past. A lot of equipment is getting old or falling apart. Breakfast you can eat if you are not member of Gornod Ramsey family otherwise you'll be swearing around with each bite taken, its just to fill your stomach, dont expect great culinary journey. In all, if this place would get a renovation and taken care of a bit more, then it could easily compete with all the beach resorts close by.

location

wifi didn't work for two days, there's was no water for an entire day, li

The only good thing about it was the location

Everything from the hospitality to the cleanliness. The person in the lobby wasn't very friendly or welcoming. And the room smelled so bad and the sheets had stains and it just felt very musty. The balcony door didn't lock and we let the front person know but they never did anything about it so the whole time we stayed there it felt a bit unsafe sleeping with the door unlocked. The beds only have one pillow and the sheets were dirty. The hotel looks very nice online but once you get there you can tell it's rundown and old.