Hodnocení – Apartel Park Osejava 4 hvězdiček

Dear Guest, Thank you for your feedback. Just to clarify a few things — the reception was under renovation during your visit and was out of order for exactly two days. It’s now fully functional and looking much better, but during that short period, we had to adapt, which included temporarily using the restaurant staff (which is part of the hotel) to assist with check-ins. As for the room, you booked one of our standard economy units, which are indeed smaller, including the bathroom. They are functional and practical, but if space is a priority, we do offer much larger rooms — at about 40% higher price. You could have easily chosen one of those while booking. We understand you expected more, but unfortunately, expectations need to match the type of room and price point selected. Hopefully next time you can experience one of our upgraded rooms — they really do make a difference. Best regards, Marko

Dear Guest, Thank you for your feedback. Just to clarify a few things — the reception was under renovation during your visit and was out of order for exactly two days. It’s now fully functional and looking much better, but during that shor… Zobrazit více

Dear guest, we have sent you a total of three booking messages, two direct sms messages and a phonecall. The reception is the restaurant downstairs, you would have avoided all the confusion had you just checked your phone once. We have the entire Bar staff at your disposal including a direct line and messaging system. Please when you book use your phone to check your booking data, specially if you are checking in late and only for one night. Marko

Dear guest, we have sent you a total of three booking messages, two direct sms messages and a phonecall. The reception is the restaurant downstairs, you would have avoided all the confusion had you just checked your phone once. We have the… Zobrazit více