Recensioni su Bed & Atmosphere Rooms 4 stelle

Dear Francesca, Thank you for your review, though we were surprised by the very low rating. Our apartment is clearly described as being in the heart of Split’s old town, in one of the liveliest areas of the city — something many of our guests primarily look for when choosing to stay with us. Regarding the light in the room, preferences vary: some guests enjoy waking up to natural sunlight, while others prefer darker spaces. We do our best to accommodate both, but ultimately, this is a matter of personal comfort. Best regards, The B&A team

Dear Francesca, Thank you for your review, though we were surprised by the very low rating. Our apartment is clearly described as being in the heart of Split’s old town, in one of the liveliest areas of the city — something many of our … Mostra altro

Dear Luca, We are sorry to hear about your dissatisfaction, as our goal is to ensure every guest has a pleasant stay. Regarding the noise, please note that you were informed in advance that the property is located in the very center of the city. As with any capital city, the nightlife during the peak season can be quite lively—something that is beyond our control. When making a reservation, it's important to consider this aspect. If noise and vibrant city life are not to your preference, unfortunately, the city center may not be the right choice for you. We make a point to inform every guest about this in advance specifically to avoid situations like this and negative reviews that may affect our reputation through no fault of our own. We always strive for mutual satisfaction and appreciate your understanding. Kindest regards, The B&A team

Dear Luca, We are sorry to hear about your dissatisfaction, as our goal is to ensure every guest has a pleasant stay. Regarding the noise, please note that you were informed in advance that the property is located in the very center of t… Mostra altro

Dear Luigi, Thank you for taking the time to share your feedback with us. At our property, the satisfaction and comfort of our guests are our top priorities. We continuously strive to provide a seamless and enjoyable experience for everyone who stays with us. We were surprised to hear your comments regarding an unpleasant smell in the room, as this is not a concern we typically encounter. In fact, we consistently receive high marks for cleanliness and our housekeeping team is known for their meticulous attention to detail. They work diligently on a daily basis to ensure that every part of the property is thoroughly cleaned and well-maintained. Given that our building is a UNESCO-protected cultural heritage, it’s important to note that some unique characteristics come with being located in the heart of the old town. The charm of our location includes close proximity to many local restaurants and cafés, which could potentially lead to street odors only if windows in the room are left open. However, we assure you that inside the property, our team takes great care to maintain a fresh and clean environment for our guests. While we do not have staff physically present at the property 24/7, we are available online 24/7 to assist with any needs or concerns that may arise during your stay. Our team is always ready to respond promptly to ensure your comfort and satisfaction. We also want to address the unusual circumstances surrounding your payment. It’s worth noting that the payment was delayed because an invalid card you left on Booking.com, resulting in the need to settle the balance several days after your checkout. We believe that this situation may have influenced your decision to leave a lower rating and review. We regret that this caused any inconvenience during your stay and want to assure you that our intention is always to provide a positive and smooth experience for all our guests. We sincerely hope to have the opportunity to welcome you back and provide you with a stay that fully meets your expectations in every way. Best regards, The B&A Team

Dear Luigi, Thank you for taking the time to share your feedback with us. At our property, the satisfaction and comfort of our guests are our top priorities. We continuously strive to provide a seamless and enjoyable experience for everyo… Mostra altro