Parking and reception were hard to find. We used Google maps and had to call for directions. Would be helpful to have more signs or information sent after booking

A beautiful space, nice and clean and great rooms. Really enjoyed it.

Stayed in August 2025

No easy access for car drop off /pickup. At night was pretty poorly lit and took a bit to find car entrance which is through underground parking/garage. Taxi /uber pickup will be at curbside nearby since there isn’t traditional hotel entrance bay.

New. Clean. Rooms Sound proof . Close to highway and airport.

Stayed in August 2025

Not enough staff to cope with staff at bar and restaurant

Clean

Stayed in August 2025

Everything was perfect.

Clean, friendly stuff, food in the restaurant, parking

Stayed in August 2025

Nothing ! Weonly stay there because we were being picked up for a cruise the following day

Very nice and clean

Stayed in July 2025

We absolutely loved our stay at Pullman Zagreb! Everything felt brand new, spotless, and thoughtfully designed. The amenities were top-notch and made our stay extra comfortable. But what truly made the experience unforgettable was the staff, probably the best we’ve ever encountered. Every single person went above and beyond with kindness, professionalism, and genuine care. They made us feel so welcome from the moment we arrived until the moment we left.

Stayed in August 2025

Long time to check in and wrong information provided for breakfast. We were told that breakfast was included by reception desk but it was not. After breakfast we were asked to pay for it. Also due to extended wait for check in we were promised free upgrade but we did not get it

Great location for accommodation while traveling

Stayed in August 2025

There was a high school group staying in the hotel, and we were placed right in between their rooms. They were very loud and the efforts by the staff to eliminate the noise were inadequate.

The hotel itself was quite nice, and perfectly located for us by the airport

Stayed in July 2025

I liked everything

The hotel in new and looks amazing. The location is perfect if you don't want to be in city center. It's easily accessible by car, has enough parking. It's in new building complex that just looks amazing. The rooms are nicely decorated, well equipped and breakfast buffet is really nice. Staff was friendly.

Stayed in July 2025

The option of a shuttle to airport and city

Did d not have breakfast

Stayed in June 2025

Location is next to the highway, city centre is not reachable by any public transport and waiting time for taxi is very long.

Excellent new hotel. Very friendly staff, big garage. Very good breakfast and restaurant on spot. Airport proximity.

Stayed in June 2025

For a top hotel I feel there was insufficient staff in the restaurant. Our taxi from the train station had trouble finding the drop-off point. Needs more signage and direction.

We got an upgrade to a suite, which was fabulous 👌 . Nice restaurant and bar area. It's only been open a few months, so should be excellent down the track.

Stayed in June 2025

Everything was good, nothing negative to say

Modern, clean and quite hotel close to Zagreb airport

Stayed in June 2025

Where Pullman truly needs to improve is in customer service. The front desk staff did not come across as friendly or welcoming. When we approached the reception to check out and greeted the staff member with a “Good morning,” she continued working on her computer without acknowledging us. After making us wait, she finally spoke — with a curt “Checkout, right?” No smile, no greeting in return. Only at the very end, and without much sincerity, did we hear a forced “How was your stay?”

Pullman Hotel Zagreb is easy to reach and offers ample parking space. The hotel is new and looks very neat both inside and out. The room we stayed in was spacious, modern, and beautifully designed. The beds were especially comfortable, and the shower was excellent.

Stayed in May 2025

Poor selection of food and wines in half-board. Low quality of food for dinner.

Rooms are very nice and comfortable.

Stayed in May 2025

Housekeeping could have been better. Bath gel in the shower was empty as was the hand wash at the bathroom sink. Room was a great size & very quiet. We had a lovely meal in the restaurant & our waiter Philip was excellent.

Location suited our purposes for pick up for our cruise. However if I was staying in Zagreb for longer than 1 night it is too far from city centre old town. We did not gave breakfast in the hotel.

Stayed in May 2025

The air-conditioning story deserves scrutiny in its own right. It is dismal that a brand-new hotel did not include smart room management. The loud, non-functioning air-conditioning has no place in a novel hotel. Another remark: when booking the room, guests can falsely believe a sauna will await them in the room. That would make Pullman the first Croatian hotel with a sauna in each room. Reality is far from the truth, as the hotel only features two saunas on the seventh floor. We hope the management promptly removes the tag that says the hotel rooms include saunas. Hotel corridors are rarely a source of inspiration. The best architects understand that and change them into experiences. You will not find such ingenious solutions in this hotel unless you cherish the odd engineering cable hanging from the wall or ceiling. In this hotel, you will only find gloomy areas reminiscent of a subterranean complex of corridors. It is a shame - simple use of light, music, art, photos, and greenery would make a world of difference.

The novel Zagreb hotel has the strengths to compete with hotels in Zagreb thanks to its spaciousness, number of rooms and facilities. Its hotel service is less convincing, particularly the gastronomy and staff, where the hotel has room for improvement. If the hotel aspires to edge out its competition among meeting hotels focused on hosting events, it will need to go the extra mile. However, if they only wish to host tourist groups, the hotel ticks all the boxes. Event organisers are more demanding and want more than the industrial design on display. Pullman is cheaper than hotels in the city centre. Does that matter, too? The lounge area on the ground floor is a captivating space for quick business meetings. Many business guests seem to use this practical and charming space. The lobby was the brightest part of the story. It reminded us of other Moxy, Aloft and Mama Shelter hotels around the world. Accor took notes from similar brands. The lobby is, by far, the best part of the hotel design.

Stayed in February 2025

There were issues with the heating in my room, room was extremely hot.

Very nice, new hotel, excellent restaurant

Stayed in February 2025

Everything

Stayed in February 2025

Beautiful hotel,new,modern..Front desk staff was great,very helpful and nice.They are amazing..Room big,new,all stylish.Breakfast and food in restaurant great,loved everythingWe enjoyed our stay,coming back in Spring.Area is new,also all modern,it takes couple minutes with Uber to get to city center.Great new hotel!!

Stayed in January 2025

Brand new hotel, very friendly staff, spacious room, well-equipped gym, and great breakfast with wide food selection. There is a huge garage under the hotel.

Stayed in January 2025

Great people at the reception. Good food in the restaurant

Stayed in January 2025

Breakfast was modest (poor) 😡

Reception desk staff

Stayed in January 2025

The only thing which was not good was that there were no doors for the shower. So if someone is taking a shower, you can easily see them from the mirror.

Its a new hotel built recently. Everything was good. The staff was friendly. The beds were comfortable . The amenities were good. The breakfast was also very good.

Stayed in December 2024