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  4. Reviews of Residence Royale Hôtel

Reviews of Residence Royale Hôtel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

240, Rue 29 B Prolongée Carénage, 1110 Cap-Haïtien, Haiti

#5 of 5 hotels in Cap-Haïtien

Guests' Choice

Review Score

Based on 38 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    6.8

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    7.0

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 11, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good

    Stayed in March 2025

  • Reviewed: October 14, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Wifi

    The hotel was okay overall. I like the fact that yhey have a smart TV in the room. But I think they need to do a better job with the WIFI situation

    Stayed in September 2024

  • Reviewed: August 4, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The wifi wasn’t working in my room for my entire stay so do the tv

    The breakfast people were great people

    Stayed in August 2024

  • Reviewed: March 20, 2023

    5.0
    Fair
    • Solo traveler
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool was dirty. The electricity will come in and out and the Wi-Fi was garbage.

    The staff was very polite over there and very helpful

    Stayed in March 2023

  • Reviewed: February 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bottle of water supposed to be free ,the customer didn’t have to pay for it

    I didn’t like the coffee and the pasta with ham and cheese , too much oil and after that I’m enjoying staying here

    Stayed in February 2023

  • Reviewed: August 8, 2025

    8.0
    It was a great experience for my first visit to Haiti.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The property was in process of being renovated. I think it’s going to be a great spot when it’s finished.

    Very helpful staff, made you feel like family.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    10
    Just wanted to share how amazing my stay was! The place was absolutely gorgeous – so beautiful, clean, and safe. Serious
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Just wanted to share my thoughts on the food! Everything I *did* get to try was absolutely delicious – seriously, so yummy! My only tiny little wish is that the portions could be a bit bigger, because I could have happily eaten more. A couple of things were unavailable, which was a bit of a bummer, but overall, a great meal!

    Just wanted to share what I loved most about the hotel – it's totally family-friendly! It had such a great vibe, perfect for a relaxing getaway with the kids (or grandkids!). We felt really comfortable and at home there.

    Stayed in July 2025

  • Reviewed: June 2, 2025

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff was friendly, and the breakfast was good.

    Stayed in May 2025

  • Reviewed: January 21, 2025

    8.0
    Overall, my stay was enjoyable thanks to the outstanding service from the staff, despite some areas needing better maint
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    What I didn't like was that the property could have been better maintained. While the staff's exceptional service made my stay enjoyable, I noticed some areas that needed attention, which detracted from the overall experience. Improving the maintenance would really enhance the ambiance and comfort of the property.

    What I really liked about the property was the exceptional service provided by the staff. They went above and beyond to ensure that every guest felt comfortable and well taken care of. Their attentiveness and willingness to assist made my experience truly enjoyable, creating a welcoming atmosphere that I greatly appreciated.

    Stayed in January 2025

  • Reviewed: December 28, 2024

    8.0
    Enjoyed my stay at Residence Royal
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Difficult to get to, taxi rides were too expensive, many dinner choices not available, pool was dirty and not able to use

    Staff was great ! very accommodating, free breakfast was phenomenal, food was good, rooms were clean and changed everyday, open air dining area and lounge was very guest friendly, attractive artwork and paintings highlighted the rich haitian culture, romantic and private getaway in the mountains

    Stayed in December 2024

  • Reviewed: December 11, 2024

    2.0
    I had to stay in Cap waiting for my flight to leave Haiti but the place is expensive.
    • Business trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    All electricity socket in the rooms were not working, but two. There was a lot of mosquitos and cockroaches. Lunch food not that good compared to the price and many dishes are missing. I only get two small bottles of water for free instead of 1.5 liter AC was dripping water the entire time so each day I wake up to water on the floor. Hotel rooms are expensive for the quality of services given.

    Staff were nice and wifi was good. Breakfast was good as well. Cleaning service was good.

    Stayed in December 2024

  • Reviewed: July 6, 2024

    1.0
    Every 4 am they shot off the electricity no air conditioner
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Nothing

    Stayed in July 2024

  • Reviewed: November 6, 2023

    2.0
    Very bad.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The swimming pool was inoperable and dirty which cause a lot of mosquitoes. The climatisation is turned off from 3h am. Only two meals on the breakfast.

    The staff was kind. The space was quiet and near the down town.

    Stayed in November 2023

  • Reviewed: October 8, 2023

    3.0
    Poor
    • Business trip
    • Solo traveler
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No AC most of the say although it was advertised rooms came with AC; Television didn't work; No soap provided; showers were the worst etc

    It was the worst spend I have made in years. Very disappointing

    Stayed in October 2023

  • Reviewed: September 25, 2023

    1.0
    Not even satisfied
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The first night we can not take a shower there is no water etc …

    The food was good and delicious

    Stayed in September 2023

  • Reviewed: August 20, 2023

    3.0
    Terrible
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The service was terrible. In our first room we had issues with the television. When we changed room, the refrigerator didn’t work and when we asked for a different refrigerator we didn’t get one. We paid eight hundred plus dollars for poor service!

    Stayed in August 2023

  • Reviewed: May 22, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fix the water pressure

    The shower not good at all is no pressure on the water when you are taking a bath

    Stayed in April 2023

  • Reviewed: April 28, 2023

    10
    They need to fix the shower
    • Business trip
    • Group
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The shower is no pressure on the water you might take 4hrs to take a shower omg everything is excellent but when are you taken a bath you will hate yourself

    Stayed in April 2023

  • Reviewed: April 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The mosquitoes were harsh but that’s nothing to do with the hotel, just don’t open your doors at night. I just wish I had a fridge to keep my stuff cool.

    The staff was amazing the property was beautiful, the provided 3 course breakfast every morning, they had armed security protecting the place 24 hours, anything you needed the staff would go into the village to find it for you. Just make sure you tip the staff for an even better experience. They also have a mango tree on the property. And a beautiful swimming pool

    Stayed in April 2023

  • Reviewed: April 23, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not enough time for the air conditioner,and cleanness the room in the morning

    The pool,the food

    Stayed in April 2023

  • Reviewed: September 10, 2022

    1.0
    No words . Bad experience
    • Business trip
    • Group
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like anything

    Nothing at alll

    Stayed in August 2022

  • Reviewed: July 5, 2023

    9.0
    I appreciated the services
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean clean

    Good sévices, loyalistes

    Stayed in July 2023

  • Reviewed: September 5, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 12 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: April 21, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

Showing 1 - 25

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