Hodnocení – Ensana Thermal Hévíz 4 hvězdiček

Dear Milan; Thank you for your feedback and for visiting us. We appreciate your honest review and are happy to hear that you enjoyed the thermal water and our pools. However, I am very sorry that your stay was less than perfect in other aspects. Please accept my sincerest apologies for the issues you experienced with our services and facilities. We have noted your comments about the bathroom equipment and the shower. We agree that modernization is essential, and the renovation of our facilities is a top priority in our development plans. We are also deeply concerned about your feedback on our food quality and service. Your comments about the staff's attitude and tables not being cleared have been forwarded to our restaurant management for immediate review and action. I have also forwarded your review about the cleanliness issue in the indoor pool to the spa and housekeeping amnagers' attention to ensure our hygiene measures are strictly enforced. Your review is invaluable as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future to show you a better experience. Best regards: Peter Nagy, E-commerce manager

Dear Milan; Thank you for your feedback and for visiting us. We appreciate your honest review and are happy to hear that you enjoyed the thermal water and our pools. However, I am very sorry that your stay was less than perfect in other asp… Zobrazit více

Dear Smutnak; thank you for your review and for choosing us. We were pleased to see that our half-board catering - despite the occasional crowd in the restaurant - gained your approval. We were also pleased to see that our pool area made your holiday especially nice. We hope that if you visit us at a less frequented time of the year, we can make your stay even better. Best regards: Peter Nagy, E-commerce manager, Ensana Thermal Heviz

Dear Smutnak; thank you for your review and for choosing us. We were pleased to see that our half-board catering - despite the occasional crowd in the restaurant - gained your approval. We were also pleased to see that our pool area made yo… Zobrazit více

Dear Jaroslav; We deeply appreciate your fantastic 10/10 rating and your kind words about your stay with us. It’s wonderful to know that our food and wellness services added to your enjoyment. We hope to see you again, very soon! Warmest regards: Peter Nagy, E-commerce Manager, Ensana Thermal Heviz

Dear Jaroslav; We deeply appreciate your fantastic 10/10 rating and your kind words about your stay with us. It’s wonderful to know that our food and wellness services added to your enjoyment. We hope to see you again, very soon! Warmes… Zobrazit více

Dear Ladislav, Thank you for your outstanding 10/10 rating and your kind feedback. We’re so glad to hear you had a great experience and particularly enjoyed our food and wellness services, as well as the quiet location of our venue. We hope to have the pleasure of hosting you again soon! Warmest regards: Peter Nagy, E-commerce Manager, Ensana Thermal Heviz

Dear Ladislav, Thank you for your outstanding 10/10 rating and your kind feedback. We’re so glad to hear you had a great experience and particularly enjoyed our food and wellness services, as well as the quiet location of our venue. We … Zobrazit více

Dear Pavel; Thank you for your review and for staying with us. We were pleased to see that you had a pleasant trip in our wider surroundings, and that the room's cleanliness, the half-board catering, and our staff's attitude made your stay pleasant. Nevertheless, I am sorry that our services did not meet your expectations. Though we are not an adult-only venue, our services are indeed favored by the audience with either older kids or by couples. Here I would like to take the opportunity to draw your attention to our sister venue, the Ensana Thermal Aqua, which is located only 300m away from us, and besides its signature all-inclusive catering, offers numerous family-friendly services. We hope that if you return to Hévíz and visit that venue of ours, you will have a fantastic family holiday. Sincerely: Peter Nagy, E-commerce manager

Dear Pavel; Thank you for your review and for staying with us. We were pleased to see that you had a pleasant trip in our wider surroundings, and that the room's cleanliness, the half-board catering, and our staff's attitude made yo… Zobrazit více

Dear Aleš; We’re thrilled by your fantastic 10-point rating and are so pleased that you had such a pleasant time with us. It’s fantastic to know you especially enjoyed our wellness and dining offerings. Come back and visit us again soon! Kindest regards: Peter Nagy, E-commerce Manager, Ensana Thermal Heviz

Dear Aleš; We’re thrilled by your fantastic 10-point rating and are so pleased that you had such a pleasant time with us. It’s fantastic to know you especially enjoyed our wellness and dining offerings. Come back and visit us again soon! Ki… Zobrazit více

Dear Eva; Thank you very much for your 10-point review and for choosing us. It was lovely to see that you had a fantastic time, enjoying our half-board meals and our pool area. We are also flattered by your kind words about our staff, and hope that upon your next visit all of our colleagues can gain your approval with their work. We hope you’ll visit us again soon! Best regards: Peter Nagy, E-commerce Manager, Ensana Thermal Heviz

Dear Eva; Thank you very much for your 10-point review and for choosing us. It was lovely to see that you had a fantastic time, enjoying our half-board meals and our pool area. We are also flattered by your kind words about our staff, and h… Zobrazit více

Dear Marcela; Thank you for your review and for choosing us. It was nice to see that our meals gained your approval and we are grateful for your kind words about our dedicated staff. I am sorry that your sleep comfort was not perfect. We already have our mattresses partially upgraded and we intend to continue this project in the future. We hope that if you return to us, we can serve you with an even better experience. Kindest regards: Peter Nagy, E-commerce Manager, Ensana Thermal Heviz

Dear Marcela; Thank you for your review and for choosing us. It was nice to see that our meals gained your approval and we are grateful for your kind words about our dedicated staff. I am sorry that your sleep comfort was not perfect. We al… Zobrazit více