Small room

Swimming pool

Stayed in July 2025

The guest bed was awful — it felt like lying on cement. The bed linen didn’t fit properly around the corners, so you’d wake up in the middle of the night all sweaty, lying directly on the leather sofa. Accessing the room required using a phone, which barely worked — only one out of four phones managed to connect, and even then, with a success rate of about 25%. Fortunately, we eventually received plastic key cards. Unfortunately, we experienced two separate incidents where staff — either a cleaner or someone else from the property — entered the room despite the "Do Not Disturb" sign being clearly displayed. This happened while some of us were still asleep, and the others woke up in shock as the door was suddenly opened and then quickly closed again. It was deeply uncomfortable and felt like a serious invasion of privacy. On another occasion, we specifically requested cleaning, but the only thing done was the trash being emptied — nothing else was cleaned or replaced, even though more thorough service was supposed to be included.

I really liked the location — it was convenient and close to everything we needed. The fact that they had a pool was a great bonus, especially on the warmer days. The price was fair for what we got, and the room itself was good, including the bathroom, which was clean and functional. Overall, it had the essentials for a comfortable stay.

Stayed in July 2025

Pool is tiny and not anything like whats in the photos. Room size is adaquate .Shower is a disaster, its in the bath and sprays out onto the bathroom floor (direction not adjustable). But the biggest complaint i have is how complicated finding and checking into the property is. Multiple emails from SWU rooms from the time of booking (16). way too many. You have to download an app and scan your photo ID to check in as there is no reception at the property. If you have no data on your phone when you arrive you are in trouble. You then use your phone as a keycard to access your room. This did eventually work for us but i never really trusted it totally. I think SWU rooms should consider creating a short video describing how to access the property (two different entrances with different access codes) and how to use the app to check in and open the room. This would make everything a lot clearer and would save on multiple emails that might get missed. There is a reception in a nearby property 2 streets away open until 8 pm and we did visit here and get a "proper door keycard" just in case.

Location is excellent, very central. Room is clean and aircon works very well. Kettle and coffee maker in the room as well as a hairdryer and an Iron and ironing board also has a smart tv for Netflix Youtube etc. Loads of bars and restaurants nearby. Close to public transport. 10 mins walk to the bus to the airport. Generally quiet from outside noise.

Stayed in July 2025

I only got the info there is no physical reception after booking. Only access through an app you need to download. Room access with the app. Although I found the location very easily after the clear info I received, I could not enter the room. I tried all their instructions, but it seemed it was not my phone/ app/ connection, but it didnt work, so I got a physical card! They came and needed only to wait 5min so that’s positive, I was helped very fast, but lost much time with this app you need to download, although I did everything in advance before arriving. Not very well indicated eighter in the building. I lost between 45min-1h after arriving before I found and could finally enter the room.

Very good location, nice swimming pool with a vieuw. I have read in comments there would be no chairs at the pool but this is not true. As other permanent residents can use the pool too, the relax chairs are even ‘for guests of SWU rooms only’. Always fast answer by whatsapp from the staff, since there is no physical reception. If necessairy they are coming over in a few minutes only!

Stayed in June 2025

The parking lot is really small. If there s another car near their space, you cannot even open the doors to get out. If you have a suv or bigger car, it s impossible to park. The door wich opens by bluetooth (wich is working really badly) did not open. We had to wait for the poor girl to come and give us a card and I m pretty sure it wasn’t the first time that this happened. It s really frustrating and all the information in that stupid app are so hard to understand.

It was comfy and the location is great. Didn’t use the pool but it looked nice. The girl from the reception was very kind, unfortunately she s not responsible for the issues there.

Stayed in June 2025

Getting into the room was not easy. We had problems with the app. But hotel was really helpfull. The room was a bit small. No available space for the luggages.

Everything was great. Bathroom was very big. Very well designed. Street was always busy and have lots of coffee shops and restaurants. Location is amazing.

Stayed in May 2025

I didn’t put a clean room sign and yet the cleaning ladies kept interrupting my sleep. There was no “do not disturb” sign. Please provide one. It was weird and scary to wake up to someone opening my room especially because I was alone. The place is very much a budget hotel. My toilet was stained and the shower didn’t have a door so the water got all over the bathroom floor.

When I got there they gave me a room that smelled like cigarette smoke. I told them and they quickly changed me to another room. That was very nice of them. The staff was very friendly and communicative.

Stayed in May 2025

Entry to the room is via NFC and requires an internet connection, and we weren't always able to connect, and the NFC wasn't always picked up either. Fortunately, we contacted the staff and a representative arrived quite quickly and brought us a card. Without the card, we were often unable to enter the room.

The location is great! Close to everything - nightlife, restaurants, major sites, public transportation. The room is small but very cozy, the staff was courteous although not physically present there.

Stayed in May 2025

The shower. The water is coming out the shower and entering the room and when i mentioned to the staff via message they told me that they will fix next day but no one came.

The location

Stayed in May 2025

Everything was good except the reception was not in the same building. It was a bit tricky to find it but I didn't mind it since I had a small backpack. Could be difficult with many luggages.

The location was perfect. The room was very clean and the bed was very comfortable.

Stayed in April 2025

Bit overwhelming in terms of getting to the room as there is no reception on the location. While I like tech, using phone as the key , we need to make sure the charge is always there.

Good rooms and clean bathroom. Good location.

Stayed in April 2025

No physical reception available and we were informed on the same day of our arrival. There was a lady at a front desk who did not speak english. Room was cleaned but small, without a wardrobe and the bathroom smelled of smoke. 400 euros for 3 nights - I do understand it was Easter weekend - were not worth it.

Position, close to pubs and restaurants

Stayed in April 2025

I struggled with the app for the room access and it is really annoying after a tiring day.

Clean and well equipped. The mattress is really comfy.

Stayed in April 2025

No complaints as such, but if I really have, perhaps better coffee/tea (despite 1 Nespresso option & 1 tea option) would be nice but that's such a tiny complaint :)

The rooms are nice & the location is great and accessible to many attractions. Spacious rooms & friendly staff. So many eat out options near. Very close to the Opera metro station & easily accessible. No complains at all & highly recommend the place

Stayed in April 2025

Didn't really interact or see any staff. No check in desk, had to locate the key which was in a box got clear instructions but still had to go looking for it.

Hotel was in the middle of everything but didn't hear it any noise through the windows. Great location, hotel was clean. Bed was comfortable and good shower.

Stayed in April 2025

It is not a hotel. No reception, so it is sometimes a challenge to reach to responsible persons. Unfortunately the hotel or booking com sent more than 15 emails for my booking. When you work hard daily after second email you stop reading all. And one of those emails was telling how to enter to building and I tried to understand how to enter to the building at 11:30 pm with two kids when I arrived. Entering was one challenge than you need to reach people to find your room and the key. This also took some time. I can also say that the room pictures at booking com was better than reality. If you want to have breakfast voucher you always need to organize it with the responsible person via phone to get your breakfast vouchers.

Hotel was at the center and close to the famous places to visit. Room was clean. They had an agreement with restaurants close by for breakfast. They provided vouchers for the restaurants that you select (there are more than one restaurant option, we had tried 3 different restaurants for breakfasts and all of them were ok)

Stayed in April 2025

Parking good; but very claustrophobic; but I managed to park my 4.7m car. The communication was bad. I got very long messages via booking chat and email and it was a complete pain for me to find the information I needed in order to checkin. Just say this: Entrance A: address/ gmap link and code for door Entrance B: adrdress/ gmap link and code for gate Parking through entrance B; level of parking number of spot; Extra charge for parking. Reception is at different address: gmap link And follow up with: Your room is Number, Floor, Building A or B. Its enough; dont send people 10 big messages with fluff; then the room with number floor building etc on a different communication platform (aka email) in one of the 4 sent emails. How am I supposed to piece the puzzle pieces together without going find waldo after a 10h drive. Their app doesnt load; sometimes it does load if i close it open it and close it; i managed to do the checkin; Some cleaning staff helped me find my room number as I was lost in finding the information I needed. Their staff was kind

Stayed in April 2025

Excellent location, close to public transport, restaurants, supermarkets, and bars. Friendly and helpful staff. Comfortable. Definitely a fantastic place to stay.

Stayed in April 2025

Searching the place for first time is quite a bit stressful but the location is perfectly amazing. Near to all the places u want to visit and explore! Train buses restaurants shops are nearby...

Stayed in April 2025

That we could not stay longer

Cleanliness and lovely staff

Stayed in April 2025

Appreciate the late check in and the coffee machine. Staff helpful and polite

Stayed in March 2025

Great location, but the sign on the building is very small - so use an online map!

Stayed in March 2025

A little bit noisy.

Stayed in March 2025

Maybe give written instructions to get to room because it was quite complicated going in 2 lifts & being on a different level from reception

Receptionist was very helpful

Stayed in March 2025