Reviews of SWU Magazine Rooms 3 stars

We arrived there at 11:00 PM and went to sleep because we were tired after a long journey. At 4:00 AM, some individuals started making noise and knocking on doors. Unfortunately, we were told to leave at 5:00 AM.

The decor isn’t bad. And the one interaction I had with staff they were nice. The location is great.

Listen to everyone saying it’s hard to get in, I was like “it can’t be that hard” it is haha. Definitely need more and bigger signs and arrows. Our bathroom absolutely stunk, unsure if problem with pipes. The bed is so hard it hurts. And the people next door to us we literally screaming and shouting all night to the point they woke me up and I had to shout ‘shut up or I will ring security’ and it smelt like they were smoking in there room. You could smell it in the corridor. The swimming pool needs maintenance and could be considered unsafe with all the missing tiles and the stairs the wobble getting into the pool. Hopefully these things are worked on as it’s a shame because it has a lot of potential to get more stars.

the area is cool

the reception is not at the hotel,and so is the breakfast area. it's a 5min walking distance.

pool and ac

no shower door

Pretty clean and very modern. Smart bathroom. (Once you can find it) the location is good on a main route only a few minutes walk from the centre of the city.

The toilet smelled like pee all the time - it needs a good bleaching. The shower had a very slow drain, so it would fill with water and spill over onto the floor tiles. There was no balcony as paid-for - there is a very thin juliet balcony on our room, but that's not as advertised. The 'smart' technology for opening the room door is a little frustrating. There are no staff on site and there is no where to leave your bags. So be warned if you arrive early - you are best not to arrive at the property until check-in time, as there's literally no one to talk to, or anywhere to leave anything safely.

Swimming pool

Small room

I really liked the location — it was convenient and close to everything we needed. The fact that they had a pool was a great bonus, especially on the warmer days. The price was fair for what we got, and the room itself was good, including the bathroom, which was clean and functional. Overall, it had the essentials for a comfortable stay.

The guest bed was awful — it felt like lying on cement. The bed linen didn’t fit properly around the corners, so you’d wake up in the middle of the night all sweaty, lying directly on the leather sofa. Accessing the room required using a phone, which barely worked — only one out of four phones managed to connect, and even then, with a success rate of about 25%. Fortunately, we eventually received plastic key cards. Unfortunately, we experienced two separate incidents where staff — either a cleaner or someone else from the property — entered the room despite the "Do Not Disturb" sign being clearly displayed. This happened while some of us were still asleep, and the others woke up in shock as the door was suddenly opened and then quickly closed again. It was deeply uncomfortable and felt like a serious invasion of privacy. On another occasion, we specifically requested cleaning, but the only thing done was the trash being emptied — nothing else was cleaned or replaced, even though more thorough service was supposed to be included.

Location is excellent, very central. Room is clean and aircon works very well. Kettle and coffee maker in the room as well as a hairdryer and an Iron and ironing board also has a smart tv for Netflix Youtube etc. Loads of bars and restaurants nearby. Close to public transport. 10 mins walk to the bus to the airport. Generally quiet from outside noise.

Pool is tiny and not anything like whats in the photos. Room size is adaquate .Shower is a disaster, its in the bath and sprays out onto the bathroom floor (direction not adjustable). But the biggest complaint i have is how complicated finding and checking into the property is. Multiple emails from SWU rooms from the time of booking (16). way too many. You have to download an app and scan your photo ID to check in as there is no reception at the property. If you have no data on your phone when you arrive you are in trouble. You then use your phone as a keycard to access your room. This did eventually work for us but i never really trusted it totally. I think SWU rooms should consider creating a short video describing how to access the property (two different entrances with different access codes) and how to use the app to check in and open the room. This would make everything a lot clearer and would save on multiple emails that might get missed. There is a reception in a nearby property 2 streets away open until 8 pm and we did visit here and get a "proper door keycard" just in case.

I liked that we were very close to the city centre - the location was perfect. The room looks exactly how it's pictured on the website, so we got what we expected.

We had a problem with the shower and sink drain, we took a shower the first day and the water leaked all throughout the bathroom, even flooded the room area. I brought it up to SWU Magazine Rooms and requested that someone take a look at the problem, this was late at night so I expected them to come in the next day. I told them that I will be leaving the hotel at 11 and they can take a look at the problem then. We returned to the hotel at 3pm, and the drain was still blocked, again it flooded the bathroom and room when we went to take a shower. I brought this up again to SWU Magazine Rooms and they said someone had already taken a look at it. As it was still blocked, my partner then tried to have a look at the drain himself, he just took off the drain cover, and turns out the drain was just blocked by a bunch of hair. If someone came to take a look, they would've noticed straight away that there was a bunch of hair under the drain cover, and in my opinion, they would immediately clean it. Therefore, we believe no one actually came to take a look at the problem. The drain was no longer blocked after we discovered it was actually just hair. This is quite gross as it seems like they didn't clean it properly from previous guests.

Location

Check-in system pages of instructions and codes, apps to deal with, booked the two nights seperate checked out on the app which locked us out the room took ages for it to be resolved. No fridge in the room and got a double instead of king-size room, the toilet cistern kept running when flushed. Didn't acknowledge our complaints. Instead, kept putting ♡ on messages when we were clearly distressed and upset, took a lot of time up on our stay. Toiletries big bottles but not even half full, topped up with water. Sadly disappointed but location was fantastic

Location was fantastic everything was within walking distance to hotel.

Sent pages of details on how to enter the property, various codes, apps to download to gain access to the build, their office is 3min walk away. Took ages talking via booking.com & what’s app before someone came out to help is. Because we booked two nights separately we got kicked out the room the next day on the app couldn’t get back in the room. We wasted a good part of our day chasing them up again to get back in took 4 attempts for them to run back forth with new key card and asking us to do things in the app to fix the issue, waiting on managment to keep trying key cards. Wasted our time, made us late for our cruise on the Friday night cost us additional £ to sort, Saturday we couldn’t access room from 11am -2pm to get our stuff We got the wrong room paid king size and asked to upgrade on second night but they just kept us in a small double room. The first time used the toilet the cistern water kept running wasn’t for stopping, no fridge in the room when I complained they said only studios have fridges this def isn’t and paid for king got a tiny double. My complaints and requests to fix these things were ignored. Toiletries in bathroom in large bottles are half empty and have water in them

Literally right in the middle of so many great restaurants and bars! Perfect location.

NA

Room was clean,shower ok, clean towels

App doesn't work, lady was just checking room when we arrived so got in, phone does not work to unlock door and wanted us to go to another street in 38 degree heat and get a key card, that was after 7pm when they answered messages from 2.30pm! So we couldn't go anywhere. Pool rubbish. Room small and stuffy. Room faced a pub so noise until early hours. We were glad to leave at 3 am for airport. Photos make things look better than they really are. Kettle no teabags or coffee just coffee pods with. O instructions and just cold water coming out. Never again.