Reviews of Four Star by Trans Hotel 4 stars
Jalan Raya Puputan, 80239 Sanur, Indonesia
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Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewFriendly staff
Rooms smelt little mouldy at first - but the staff addressed it after we told them
Dear Mr.Gopika, Thank you for your feedback and for giving us the opportunity to improve your stay. We apologize for the initial inconvenience with the room odor, but we’re glad to hear that our team was able to address the issue promptly. Your comfort is very important to us, and we appreciate you bringing it to our attention. We hope to welcome you back for an even better experience next time! Four Star by Trans Hotel
Dear Mr.Gopika, Thank you for your feedback and for giving us the opportunity to improve your stay. We apologize for the initial inconvenience with the room odor, but we’re glad to hear that our team was able to address the issue promptly.… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewFriendly staff
Definitely not a place recommended for Westeners visiting Bali - buffet breakfast wasn't edible for Western diets
Dear Mr.Bryan, Thank you for sharing your feedback with us. We sincerely apologize that our breakfast options did not meet your expectations, particularly for guests with western dietary preferences. We offer a healthy food menu for guests with dietary preferences, and we understand the importance of providing a menu that is both diverse and satisfying for all guests. Your comments have been noted, and we will review our breakfast offerings to ensure that we can accommodate a broader range of dietary preferences in the future. We truly value your input and will make efforts to improve this aspect of our service. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Four Star by Trans Hotel
Dear Mr.Bryan, Thank you for sharing your feedback with us. We sincerely apologize that our breakfast options did not meet your expectations, particularly for guests with western dietary preferences. We offer a healthy food menu for guests… Show more
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewReviewed: 10 November 2024 · Stayed in October 2024
Verified reviewStaff perfect 10, facilities need upgrades, especially bathroom. Restaurant great and nice atmosphere.
Old bathroom and foul smell, poor drainage.
Dear Mr.Jamal, Thank you for your kind words about our staff and restaurant! We're happy you enjoyed the atmosphere and service. We also appreciate your valuable feedback regarding the bathroom. We're currently reviewing our facilities and will look into making improvements, including addressing drainage and odor issues. We hope to have the opportunity to welcome you again and provide you with an even better experience. Thanks again for sharing your thoughts with us! Four Star by Trans Hotel
Dear Mr.Jamal, Thank you for your kind words about our staff and restaurant! We're happy you enjoyed the atmosphere and service. We also appreciate your valuable feedback regarding the bathroom. We're currently reviewing our facili… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewThe staff were exceptional, beautiful smiles and very friendly and happy to help. Restaurant very nice lovely.
Bathroom old and not very clean, drainage poor and smelly. Staff did their very best with the facilities provided to them.
Dear Mr Jamal, Thank you for taking the time to share your feedback. We are delighted to hear that our staff made a positive impact on your stay with their exceptional service and friendliness. We're also glad you enjoyed our restaurant! We truly appreciate your honesty regarding the bathroom condition. Please accept our sincere apologies for the cleanliness and drainage issues you experienced. This is not the standard we aim to provide, and we will certainly address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable experience. Thank you once again for sharing your thoughts with us. Four Star by Trans Hotel
Dear Mr Jamal, Thank you for taking the time to share your feedback. We are delighted to hear that our staff made a positive impact on your stay with their exceptional service and friendliness. We're also glad you enjoyed our restauran… Show more
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewWhen it comes to considering your accommodation options, the Four Star at Trans Hotel is definitely worth mentioning. We had the pleasure of staying at this hotel from 25th March to 1st April, and we must say, our experience was exceptional. It's important to highlight that this was a business trip involving 51 students and 3 staff members. The fact that the rooms were pre-arranged before our group's arrival greatly contributed to the efficiency of our check-in process. It was incredibly fast and streamlined, allowing all members of our large group to settle in without any delays. Handling such a sizable group can be quite challenging, but the Four Star at Trans Hotel managed it with exceptional ease. From ensuring that all rooms were prepared and ready for our arrival to providing assistance throughout our stay, the hotel staff demonstrated remarkable professionalism and efficiency in managing group bookings. This seamless coordination undoubtedly enhanced our overall experience at the hotel. It's a testament to the hotel's commitment to providing excellent service and ensuring the satisfaction of all guests, regardless of group size. We were thoroughly impressed by their ability to cater to our needs and make our business trip a seamless and enjoyable experience. The hotel's facilities and rooms were also very satisfying. The rooms were spacious and comfortable, equipped with all the necessary amenities to make us feel at ease. Additionally, the hotel's other facilities such as the gym and swimming pool added to the enjoyment of our stay. Lastly, we must mention the hotel's location. The Four Star is situated in a convenient location with many restaurants and shopping mall nearby. Overall, we are extremely pleased with our stay at the Four Star at Trans Hotel. Their excellent service, comfortable rooms, and convenient location made our trip perfect.
Nil
Dear Mr. Ron and the NAFA Singapore family, Thank you for your kind and detailed review. We are thrilled to hear that your stay at the Four Star by Trans Hotel was an exceptional experience for your group. It was our pleasure to ensure a smooth check-in process and comfortable accommodation for all, and we're delighted that our facilities and location added to the success of your study trip. We are truly grateful for your feedback and look forward to welcoming you back soon! Warm regards, Four Star by Trans Hotel
Dear Mr. Ron and the NAFA Singapore family, Thank you for your kind and detailed review. We are thrilled to hear that your stay at the Four Star by Trans Hotel was an exceptional experience for your group. It was our pleasure to ensure a s… Show more
Reviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 7 February 2024 · Stayed in December 2023
Verified reviewReviewed: 3 February 2024 · Stayed in January 2024
Verified reviewReviewed: 18 September 2023 · Stayed in September 2023
Verified reviewReviewed: 21 August 2023 · Stayed in August 2023
Verified reviewFriendly, efficient service and cleanliness is very good Breakfast choices are varied and good quality the rooms are very comfortable and serviced daily - thank you
only 1 thing ... it seemed that there was 1 room (339) that constantly had the door open even if no-one was staying there and I found that a little disturbing ... is that room haunted by a ghost?
Dear Mr.Ted, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our friendly and efficient service, the cleanliness of our facilities, and the variety and quality of breakfast. It’s also great to know you found the room comfortable and well-serviced—your appreciation truly means a lot to our team. As for room 339—thank you for bringing that to our attention! We'll make sure to look into it and ensure all doors remain closed when not in use for our guests’ comfort and peace of mind. We hope to welcome you back again soon for another pleasant stay! Four Star by Trans Hotel
Dear Mr.Ted, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our friendly and efficient service, the cleanliness of our facilities, and the variety and quality of breakfast. It’s also great to know you found… Show more
Reviewed: 11 August 2023 · Stayed in August 2023
Verified reviewThe staff.
Cleanliness of the room toilet and the room in general.
Dear Mr.Zainuddin, Thank you for your feedback! We're glad you were satisfied with the cleanliness of the room and bathroom. We’ll be sure to share this with our housekeeping team. We hope to welcome you back again soon for another pleasant stay! Four Star by Trans Hotel
Dear Mr.Zainuddin, Thank you for your feedback! We're glad you were satisfied with the cleanliness of the room and bathroom. We’ll be sure to share this with our housekeeping team. We hope to welcome you back again soon for another pl… Show more
Reviewed: 31 July 2023 · Stayed in July 2023
Verified reviewLocation.
Restaurant was not good: productS missing, staff does not know what is available in the menu. Breakfast is poor for continental Bathroom not really cleaned. Not calm
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewI felt it was dirty. The shower did not drain, so floated the bathroom. the room is very small and has a bad smell. I only stayed here as I could not find last minute accomodation. I would not stay here again
Reviewed: 3 July 2023 · Stayed in June 2023
Verified reviewReviewed: 6 June 2023 · Stayed in June 2023
Verified reviewReviewed: 25 April 2023 · Stayed in April 2023
Verified reviewThe location
The room was dusty, had to queue for breakfast (insufficient table)
Reviewed: 24 April 2023 · Stayed in April 2023
Verified reviewReception very helpful with regards to extending our checkout and organising taxi to airport. Complementary fruit and drink in room appreciated.
We thought the restaurant was poor, offering a very limited choice on the menu. Lack of alcoholic drinks in the restaurant was a major disappointment.
Reviewed: 1 April 2023 · Stayed in April 2023
Verified reviewService was excellent and staff were friendly. Room was in very good condition, clean and super spacious. Breakfast was ok altho no milk available and toaster was slow
Shower was flimsy and loose and light bulb was faulty
Reviewed: 10 March 2023 · Stayed in March 2023
Verified reviewpractically nothing
from staff to room everything was zero room has swollen floor you can’t walk make quicking noice …pics attached at receptionist asked for taxi for half day they started negotiating and told 500000 for half day and when we agreed they say pay cash only .. we agreed to it and asked receipt they refused and told no taxi available the girl on recieption said when we went for breakfast at 9:15 there was no food when asked for food and requested if they can make without egg as I am allergic they say chef busy have many for lunch you need to wait 30 mn .. we fail to understand guest on breakfast table is to be served first or lunch ? and time for breakfast is till 10
Dear Mr.Sharad, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconveniences you faced during your stay. We are truly sorry to hear that the condition of your room was not up to standard, particularly with the damaged flooring, and that it impacted your comfort. Your concerns have been forwarded to our maintenance team for immediate inspection and repair. We also regret the confusion and lack of transparency around the taxi arrangement. This does not reflect the level of professionalism we expect from our front desk team. We will be conducting a review of our procedures and staff communication to ensure that such situations are handled more clearly and professionally in the future. Regarding your breakfast experience, we apologize for the lack of food availability and the delay in addressing your dietary request. Guests with allergies should be prioritized, and your request should have been handled with more care and urgency. We are taking this matter seriously and will address it with our kitchen and service staff to prevent this from happening again. Thank you once again, and we hope you might consider giving us another opportunity in the future to provide a better experience. Four Star by Trans Hotel
Dear Mr.Sharad, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconveniences you faced during your stay. We are truly sorry to hear that the condition of your room was not up to … Show more
Reviewed: 1 February 2023 · Stayed in January 2023
Verified reviewgood value for the level of services received
Reviewed: 4 January 2023 · Stayed in December 2022
Verified reviewReviewed: 4 January 2023 · Stayed in December 2022
Verified review