Reviews of Airis Luxury Villas and Spa 4 stars
Jl Raya Uluwatu Km 23, 80361 Uluwatu, Indonesia
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Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewAbsolutely the best accommodation with a large private swimming pool. They offer a great breakfast. They have a high level of security, you will feel really safe at the property.
Unfortunately Bali Helicopter tours made some noise during the days.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWar alles Super ❤️🩷 Thank you
Dear Bayrem, Vielen Dank für Ihre lieben Worte ❤️🩷 We’re so happy you enjoyed your stay with us and we look forward to welcoming you back again soon! Warm regards Afen Airis Villa & Spa, Bali
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewVery clean, well maintained and professionalnstaff
Far from any restaurant or activity. You need a transportation each time
Dear Tuna, Thank you for sharing your feedback. We are delighted to hear that you found our property very clean and well-maintained, and that our staff provided professional service. We also appreciate your note regarding the location. While our tranquil and secluded setting offers peace and privacy, we understand that guests may require transportation to nearby restaurants and activities. Your comments are valuable to us, and we hope to welcome you back for another enjoyable stay in the future. Warm regards, Afen Airis Villa & Spa
Dear Tuna, Thank you for sharing your feedback. We are delighted to hear that you found our property very clean and well-maintained, and that our staff provided professional service. We also appreciate your note regarding the location. Wh… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe beds were big and the room the same. The pool did get some sunlight in the morning so was a nice place to cool down.
The restaurant was set up badly, with half the seat being with the back to the view. One evening there was a private show at the restaurant, very noisy and probably a nice show, however it did make other guests feel unwelcome in the only restaurant on site and there was no advance notice. The food was horrible. Very touristy and bland, not many options for either food or drinks. After first night we decided to order from outside for everything apart from breakfast. The food was by far the most expensive of any of the 7 hotels we stayed at in Bali - and the worst. The view from most windows was a wall, only 1 window at the front room had any view. While it technically was a sea view it was only visible from that room, not from the bedroom or the pool. We booked a message, which was nice. It was however the bath package, which ended with a shared bath - which for a mother and teenage daughter is just weird. We had expected that as 2 people booking 2 different packages, we would get separate rooms, especially since the hotel was well aware that we were not a couple. The jet bathtub in the room was very disgusting, when we started it it spewed mucky and very foul-smelling water out, so we have to empty the bath and fill it again. It definitely hadn't been properly cleaned in a while.
Dear, Sophia, Thank you for sharing your feedback. We’re very sorry that some aspects of your stay, including the restaurant, room views, and bath facilities, did not meet your expectations. Please accept our apologies for the condition of the bath water—sometimes due to seasonal water conditions in our area, this can happen. We also want to assure you that our team thoroughly cleans all sections of the rooms before every stay. Your comments are invaluable, and we’re already working to improve cleanliness, restaurant service, and communication about events. We hope to welcome you back for a more enjoyable stay in the future. Warm regards, Afen Airis Villa & Spa
Dear, Sophia, Thank you for sharing your feedback. We’re very sorry that some aspects of your stay, including the restaurant, room views, and bath facilities, did not meet your expectations. Please accept our apologies for the condition of… Show more
Reviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewStaff and the rooms were Great !
Dear Burcu, tr, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind review, We are truly happy to hear that you enjoyed the room and appreciated our staff. Your kind words mean a lot to us, and we look forward to welcoming you back again in the future. Please do not hesitate to contact us if you need any assistance. Best Regards, Mutia
Dear Burcu, tr, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind review, We are truly happy to hear that you enjoyed the room and appreciated our staff. Your kind words mean a lot to us, and we loo… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe one bedroom villa was beautiful, very spacious with a large private infinity pool. The staff were so friendly, professional and helpful, especially with helping us to book a scooter during our stay. The gardens on the property were stunning and very well kept. We had great views of the sunrise from our room which were stunning.The many complimentary bottles of water in the fridge was a great touch. I highly recommend this property and would stay again!
There was not much I didn't like. The property is a little further away from the main road/action but was not an issue once we hired a scooter. No kitchen with plates or cutlery but you can simply request from the front desk and staff are quick to drop off to you.
Dear Ailing, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind and detailed review. We are truly delighted to hear that you enjoyed your stay in our One Bedroom Villa and appreciated the spacious layout, private infinity pool, and beautiful garden surroundings. It is wonderful to know that our team was able to assist you with scooter rental and other needs during your stay — your kind words will certainly motivate them to continue delivering excellent service. We also appreciate your feedback regarding the location and kitchen facilities. While our property is tucked away to offer a peaceful retreat, we’re glad the scooter made it convenient for you to explore the area. And yes, our team is always happy to provide kitchenware upon request to ensure your comfort. Thank you again for your recommendation. We look forward to welcoming you back for another memorable stay in the future. Best Regards, Mutia
Dear Ailing, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind and detailed review. We are truly delighted to hear that you enjoyed your stay in our One Bedroom Villa and appreciated the spacious… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewSorry! I wrote the wrong review. I loved this place. Great value. All air coned. Great staff. Quiet location. Lovely.
Not a lot. Maybe plumbing but for price it’s great
Dear Liam, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words and for taking the time to update your review. We’re truly happy to hear that you loved your stay with us and appreciated the value, peaceful location, air-conditioned comfort, and especially our team’s service. We also appreciate your feedback regarding the plumbing we’ll definitely take a closer look to improve where we can. Your input helps us grow. We hope to have the pleasure of welcoming you back again soon. Best Regards, Mutia
Dear Liam, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words and for taking the time to update your review. We’re truly happy to hear that you loved your stay with us and appreciated the valu… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe villas were totally private. Beautifully appointed, clean and most of your needs were considered. The gardens and surrounds were gorgeous and inviting. The staff could not have been more helpful! Always willing and able to answer questions. We had a problem with our pool on the first night. We were promptly offered another villa which was exactly the same. Would definitely stay there again of we were in that area. If you dont mind being away from the central area of Uluwatu, its a good place to stay. Lovely and quiet. The complimentary breakfast had lots of options.
We could only find one power point to share between us. With two people amd multiple rechargeable devices, this was a little tricky. As we were checking out we found one hidden behind long curtains in a baseboard. Other than this, I cannot fault the facilities :)
Dear Collins, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the privacy and comfort of the villa, the beautiful surroundings, and the warm service from our staff. It’s also wonderful to know that the issue with your private pool was quickly resolved to your satisfaction. We truly appreciate your kind words and are pleased that you found our breakfast options enjoyable and the atmosphere peaceful and relaxing. Your feedback about the power point is also very helpful, and we sincerely apologize for the inconvenience. We will take this into consideration to improve our guest experience in the future. It was a pleasure having you with us, and we do hope to welcome you back again whenever you are in Uluwatu. Best Regards, Mutia
Dear Collins, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the privacy and comfort of the villa, the beautif… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewDear abhimitru, in, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind review. We are delighted to hear that you had a good experience during your stay with us. We truly appreciate your support and hope to welcome you back again in the future. Please do not hesitate to contact us if you need any assistance or information. Best regards, Best Regards, Mutia
Dear abhimitru, in, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for your kind review. We are delighted to hear that you had a good experience during your stay with us. We truly appreciate your support and ho… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewAmazing value for money, really comfortable.
Breakfast was just …. Ok. Location wasn’t the best, quite a long walk to the main road and then there’s not much there. It was very easy to get ‘grab’ bikes and cars from there though. Biggest disappointment was house keeper who asked how we would get to airport, I said grab taxi. He said he could take for 35’000 IDR. I checked how much it was on ‘Grab APP’ and it was 120’000 IDR. So his price seemed very cheap. I checked price, yes 35’000, I was told. On arrival we gave him 100’000 and said keep the change. But he said it was 350’000. I explained this wasn’t what was agreed and it’s only 120’000 on grab. There’s no way I misheard him originally, he clearly said ‘thirty five’ thousand, but was now saying three hundred and fifty thousand. We gave him another hundred and told him he wasn’t getting any more and what he was doing was deceitful. It was such a shame a great stay here was spoilt by the dishonesty of this person hiding behind the excuse that maybe I didn’t understand him. If you plan on going here, you’ll have a great relaxing time at villa, but use Grab to get to airport.
Dear michael, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for taking the time to share your detailed feedback. We are truly happy to hear that you found our villa to be comfortable and a great value for money. Your kind words mean a lot to us, and we are glad you enjoyed a relaxing stay overall. We sincerely apologize that some aspects did not meet your expectations, particularly regarding the location and breakfast. Your comments are valuable, and we will take them into consideration as we work to improve the guest experience. We are especially sorry to hear about the unfortunate misunderstanding with the transportation to the airport. Please be assured that we take such matters seriously. We will conduct a thorough internal review and speak with the staff involved to prevent any similar incidents from happening in the future. Miscommunication — especially when it affects a guest's trust — is something we deeply regret, and we appreciate you bringing this to our attention. Thank you once again for your helpful feedback. We hope to have the opportunity to welcome you again and provide a fully satisfying experience next time. Best Regards, Mutia
Dear michael, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you very much for taking the time to share your detailed feedback. We are truly happy to hear that you found our villa to be comfortable and a great value for… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewIt was beautiful, very well looked after, grounds were gorgeous, and super polite staff
The only thing was it felt very strict. Lots of signs on the room about make up on towels, fines and you had to leave a deposit incase of any damage. We didn’t have to do that anywhere else we stayed so just to make you aware that will be expected. It was £50 deposit.
Dear Debbie, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words. We are delighted to hear that you enjoyed the beauty of our property, the well-kept grounds, and the hospitality of our team it truly means a lot to us. We also appreciate your feedback regarding the signs and deposit policy. Our aim is to maintain a high standard for all guests, and the guidelines help us ensure the property stays in excellent condition. That said, we understand how this may have come across as a bit strict, and we will certainly take your comments into consideration as we look for ways to make the experience feel more relaxed and welcoming. Thank you again for staying with us, and we hope to welcome you back in the future. Best Regards, Mutia
Dear Debbie, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words. We are delighted to hear that you enjoyed the beauty of our property, the well-kept grounds, and the hospitality of our team it… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNothing!
The place is terrible. Rooms are boiling hot with poor quality air conditioning. After complaining for 2 days, we had to check out 2 days early and lose the money. It’s too hot to sleep.
Dear Jamille, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you for sharing your feedback. We are truly sorry to hear about your unpleasant experience during your stay. We understand how important a comfortable room temperature is, especially for a good night’s rest, Our team made every effort to fix the air conditioner as quickly as possible, and we were happy to offer an additional room at no extra cost to ensure your comfort. We sincerely apologize that the air conditioning did not meet your expectations during your stay. We appreciate your input, as it helps us identify areas for improvement. If you would consider giving us another opportunity in the future, we would be grateful for the chance to provide you with a much better experience. Best Regards, Mutia
Dear Jamille, gb, Warm greeting from Airis Luxury Villas & Spa ..... Thank you for sharing your feedback. We are truly sorry to hear about your unpleasant experience during your stay. We understand how important a comfortable room te… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation, cleanliness, spaciousness, brekky
The air con was broken in one of our rooms. This should have been noticed prior to us checking in. My friends hardly slept because of this. We were only staying 1 night and did not have time to notify the staff and move rooms before heading out to an event but I maintain this should be something that is checked prior to booking someone in a room.
Dear Kristy, au Warm greeting from Airis Luxury Villas & Spa ... Thank you for your valuable feedback. We are pleased to hear you appreciated our location, cleanliness, spaciousness, and breakfast. However, we are truly sorry to learn about the issue with the air conditioning in one of your rooms. We completely understand how important a comfortable night’s rest is, especially during a short stay. While we do conduct regular checks, it's clear we missed the mark in this instance, and we sincerely apologize for the inconvenience caused to your group. Your comments have been shared with our maintenance team to ensure all amenities are thoroughly inspected prior to check-in moving forward. We hope you will consider staying with us again so we can provide you with the seamless experience you deserve. Best Regards, Mutia
Dear Kristy, au Warm greeting from Airis Luxury Villas & Spa ... Thank you for your valuable feedback. We are pleased to hear you appreciated our location, cleanliness, spaciousness, and breakfast. However, we are truly sorry to learn… Show more
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewLoved the villa
Size of the villa
Dear Julie, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words, We are delighted to hear that you loved the villa and appreciated its spaciousness. It was a pleasure having you with us, and we hope to welcome you back for another relaxing stay in the future. Best Regards, Mutia
Dear Julie, au, Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words, We are delighted to hear that you loved the villa and appreciated its spaciousness. It was a pleasure having you with us, and we… Show more
Reviewed: 10 May 2025 · Stayed in March 2025
Verified reviewAbsolutely amazing
Dear Sinead, ie Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words. We are thrilled to hear you had an amazing experience with us. We truly appreciate your support and hope to welcome you back again soon. Best Regards, Mutia
Dear Sinead, ie Warm greeting from Airis Luxury Villas & Spa ..... Thank you so much for your kind words. We are thrilled to hear you had an amazing experience with us. We truly appreciate your support and hope to welcome you back aga… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewTheir reception, notably, Dedal, the best customer service.had a great stay because of him
Only the road going there
Dear Ara, ph Thank you so much for your kind words. We’re thrilled to hear that you had a great stay and that Dedal made such a positive impression—he will be so happy to know he made a difference. We appreciate your feedback about the road as well. While the journey in can be a bit bumpy, we hope the experience at the villa made it all worthwhile. We truly hope to welcome you back again soon. Best Regards, Mutia
Dear Ara, ph Thank you so much for your kind words. We’re thrilled to hear that you had a great stay and that Dedal made such a positive impression—he will be so happy to know he made a difference. We appreciate your feedback about the ro… Show more