Reviews of ARTOTEL Haniman Ubud 4 stars
JALAN JATAYU DESA PADANG TEGAL UBUD, 80571 Ubud, Indonesia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThis hotel was great, it was super close to everything and the staff was really kind. Lots of great amenities. Restaurant next door was a bonus to the stay!! I also had a lizard in my room and the staff came in and took care of it immediately!
I wish they gave new cups when cleaning the room, my cups were used and dirty and when I asked if I can get new cups they told me to clean it myself.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCentral location to wonder around Ubud.
Noisy rooms, humidity was an issue - my bedsheet were always dump even if there was a dehumidifier in the room.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewnil
1. There are so many ants in my room - on the desk, table and terribly the ants are even in my bed ( pillows and blanket), which made me extremely irritated and itchy during my stay. 2. The staff called me at 9 ish am in the morning asking me when will I expect to check out. This is the worst experience I ever had with hotels. It is so rude to call your customer early in the morning , to wake them up and ask for the check out time ( while the official check out time is 12 noon). Terrible Customer Service!!! 3. The design of the toilet sink is super bad. Literally, water will be split out whenever you use the tap to wash face etc. Overall, the room is not clean and so uncomfortable. With this price and quality, that is totally not worth it.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLarge room, central location, quick response via WhatsApp, good spa services, luggage storage for the night we had to stay at a different hotel, will stay again.
Wasn't able to book all the nights we needed 😪
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLarge room, good location, walking distance to the Monkey Forest 🐒
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPerfect central location for activities inside and outside of Ubud. The integrated Flock bistro offers good breakfast and some quiet rest if needed. Staff is very polite and very helping.
All good
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewComfortable bed Helpful staff Room on quieter side of hotel
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Staff very friendly and helpful. Room always to an excellent standard
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff were lovely
Dear Mr./s. Sharon, Thank you for sharing your review! 🌿✨ We’re delighted to hear that you had a wonderful stay and that our team made a positive impression on you. Your kind words about our staff mean a lot, and we’ll be sure to share your feedback with them. 💛 We look forward to welcoming you back for another relaxing stay in Ubud! 🌸 We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Mr./s. Sharon, Thank you for sharing your review! 🌿✨ We’re delighted to hear that you had a wonderful stay and that our team made a positive impression on you. Your kind words about our staff mean a lot, and we’ll be sure to shar… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewMy partner and I had an amazing stay at this boutique hotel, and I can’t recommend it enough! We stayed in Studio 30, which was incredibly spacious and comfortable—exactly what we needed after long days of exploring. One of the highlights was the honeymoon spa package—so relaxing and the perfect way to unwind. We also loved that they provided a catalog of services, making it easy to see all the amenities available. Though we didn’t end up using it, the laundry service was a big factor in choosing this hotel, and it’s great to know it’s there for future stays. The location is excellent—just a short walk to Monkey Forest and Chontea Matcha House, and a quick ride to Merlin’s (we visited each of these places multiple times!). If we return to Ubud on our way back from Amed, we’ll definitely stay here again. Lastly, the customer service was outstanding—special thanks to Dewa and Sangayu for their quick responses on WhatsApp and making our stay so smooth.
Book in advance, especially during high season! We tried extending our stay day by day but ended up having to switch hotels for one night before returning—worth it, though!
Dear Mr./s. Karmyn, Thank you so much for your wonderful and detailed review! 🌿✨ We’re absolutely thrilled to know that you and your partner had such an amazing stay with us and that you enjoyed the spacious Studio 30, our honeymoon spa package, and the convenient location near Monkey Forest and Chontea Matcha House. It’s also lovely to hear that you appreciated our catalog of services and the availability of laundry service. Your kind words for Dewa and Sangayu have been shared with them — they are delighted to know their efforts made your stay extra smooth and memorable. 💛 We truly appreciate your recommendation and look forward to welcoming you back on your next trip to Ubud. Don’t worry, we’ll be ready to assist you with advance arrangements for an even more seamless experience next time! 🌸 We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Mr./s. Karmyn, Thank you so much for your wonderful and detailed review! 🌿✨ We’re absolutely thrilled to know that you and your partner had such an amazing stay with us and that you enjoyed the spacious Studio 30, our honeymoon s… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewFriendly staff, extremely clean & modern room with great air-con. Despite being so central I found it to be a quiet property. They do offer earplugs if any concerns with noise but I didn’t find that to be the case at all. Close walk to ATMs which was handy also. Coffee machine was a bonus however received discount vouchers for the cafe literally next door which was convenient.
Nothing to not like.
Dear Mr./s. Therese, Thank you so much for your wonderful review and perfect score! 🌟 We’re delighted to know that you had a comfortable stay and enjoyed our clean and modern rooms, convenient location, and friendly staff. It’s great to hear that you appreciated the little touches, like the coffee machine and discount vouchers for the café next door. We’re also glad you felt at ease as a solo traveler — your comfort and safety mean a lot to us. We look forward to welcoming you back for another relaxing stay soon! 💛 We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Mr./s. Therese, Thank you so much for your wonderful review and perfect score! 🌟 We’re delighted to know that you had a comfortable stay and enjoyed our clean and modern rooms, convenient location, and friendly staff. It’s great … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNothing
Every thing , far drom the center , noisy rooms specaly the one on the street , no view , cheep berakfest ,
Dear Mr. Hanadi, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding the location, noise levels, and breakfast. We understand how these aspects affected your stay and we’ll carefully review your comments with our management team to make improvements where possible. We do appreciate your positive feedback about our staff and the room comfort, and we’ll ensure your comments are passed along to the team. We value your input and sincerely hope we’ll have the opportunity to provide you with a much better experience in the future. We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Mr. Hanadi, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding the location, noise levels, and breakfast. We understand … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe bed
Every thing , the hotel is far from the center in avery high traffic area and very noisy 😡. The rooms are located on to buildings , one on the street view , all rooms on the other buildind has view on motorcycle parking . The booking sight for the hotel carrys pictuers wich shows the view on natuer , which is totaly wrong . The sink of the room is located in the middle of the room , very disturbing to use while your partner is a sleep . I will never try to book on this hotel ever . However the staff are great but the policy of the resturant for breakfest is limite for anumber os food set you have to select out of , for omlet eggs arequest to add vew onion is chrged ( very cheep policy and greedy ) 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼
Dear Mr. Hanadi, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We’re sorry to hear about your concerns regarding the room view, location, noise, breakfast policy, and facilities. We also regret that the layout of the sink caused discomfort during your stay. We truly appreciate your compliments about our staff, and we’ll ensure your comments are shared with the management team to review and improve our services and guest experience. We value your input and hope we may have the opportunity to welcome you back in the future for a much better experience. We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Mr. Hanadi, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We’re sorry to hear about your concerns regarding the room view, location, noise, breakfast policy, and fa… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWell located for walking around central Ubud, beautiful pool with comfortable pool beds and towels, staff were friendly.
The bed is so hard that my back became sore after a few nights, cleaning staff trying to barge into my room at 9:15am, the room is located next to a parking lot so there is a lot of noise.
Dear Ms. Anna, Thank you for taking the time to share your feedback. 🌿 We’re glad to hear you enjoyed our location, beautiful pool, and friendly team. However, we sincerely apologize for the discomfort caused by the firmness of the bed, the noise near your room, and the early cleaning attempt. Your feedback is very valuable, and we’ll review these points with our team to improve both comfort and privacy for our guests. We hope to have the opportunity to welcome you back and provide you with a more relaxing experience next time. We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Ms. Anna, Thank you for taking the time to share your feedback. 🌿 We’re glad to hear you enjoyed our location, beautiful pool, and friendly team. However, we sincerely apologize for the discomfort caused by the firmness of the bed, t… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewNice decor, good size room, staff is very helpful. Having a restaurant next door is convenient. Able to deliver meals to room.
The stairs to my assigned room. I arrived in the evening and it just rained. Quite a lot of stairs and were wet due to the rain. Thankfully my suitcase was brought up by the staff. Staff were attentive and helpful.
Dear Ms. Monica, Thank you for sharing your wonderful review! 🌿 We’re pleased to know you enjoyed the nice décor, spacious room, and our attentive team. It’s also great to hear you appreciated the convenience of having Flock Restaurant next door with the option for room delivery. We apologize for the inconvenience caused by the wet stairs due to the rain, and we’re glad our team could assist you with your luggage. Your comfort and safety are always our priority. We look forward to welcoming you back for another relaxing stay in Ubud! We HeART You, Kumala Assistant Sales & E-commerce Manager ARTOTEL Haniman Ubud
Dear Ms. Monica, Thank you for sharing your wonderful review! 🌿 We’re pleased to know you enjoyed the nice décor, spacious room, and our attentive team. It’s also great to hear you appreciated the convenience of having Flock Restaurant ne… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewCentrally located next to a busy road. All rooms open towards an open internal space which means you hear doors banging and people and cleaning staff chatting from all floors
No soundproofing at all - normal chats in the room next door can be easily heard. Dark rooms smelling of dampness.
Reviewed: 6 August 2025 · Stayed in June 2025
Verified review