Reviews of Aston Kartika Grogol Hotel & Conference Center 4 stars
Jl. Kyai Tapa No.101, RT.6/RW.16, Tomang, Grogol, 11440 Jakarta, Indonesia
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Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewNothing to really like
Not the cleanest.
Dear Kyriakos, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta! Thank you for sharing your feedback with our online partnered. We are truly sorry to learn that the cleanliness of your room did not meet your expectations and that this affected your overall impression of your stay. Please accept our sincere apologies for the inconvenience caused. Cleanliness and comfort are fundamental to our guest experience, and it is clear that we fell short in this regard during your visit. Your comments have been immediately shared with our Housekeeping management team for a thorough review and to ensure corrective actions are taken. We deeply value your feedback, and we would appreciate it if you could share more details regarding the specific concerns you encountered. Kindly feel free to reach out to us directly at grogolfom@astonhotelsinternational.com so we can better understand and address the matter appropriately. Again, thank you and sincerest apologized to this matter. Regards, Aulia Masjhoerdin General Manager
Dear Kyriakos, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta! Thank you for sharing your feedback with our online partnered. We are truly sorry to learn that the cleanliness of your room did not meet your expectat… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewRoom was spacious and clean. Near to restaurant. Easy to get taxi. Ciputra mall is nearby.
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Management
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBreakfast good
Nothing
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Management
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in December 2024
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewOnly the bed
-front line desk employee thair attitude was very bad and first time face it in indonesia,for me i wil not recommend any one to stay in this hotel . - clean of the room was baaad ,and it havent hot shower , really its disappointing . At the end i will not recommend this hotel ,there is alot of better options with professional staff and value for money .
Dear Valued Guest, Warm greetings from Aston Kartika Grogol. We appreciate the review you have provided and your concern will be our note for future improvement. We are always thrilled to welcome you back here. Regards, Management
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in October 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewComfortable, clean, responsive staff and centrally located
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Management
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Managem… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewEverthing was excellent!!!
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Management
Reviewed: 22 October 2024 · Stayed in September 2024
Verified reviewThe location
Food variety and the taste were under my expectation. Lack of smile a few staffs at front office and restaurant
Dear Bapak. Asep, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta ... Thank you for taking the time to share your experience with us. I’m sorry to hear that your breakfast and interactions with our staff did not meet your expectations. We aim to provide a delightful dining experience, and I regret that we fell short. I appreciate your feedback about the breakfast options and the staff’s demeanor; I will share this with our team to ensure we make the necessary improvements. Your satisfaction is important to us, and we hope to have the chance to serve you better in the future. Warm regards, Aulia Masjhoerdin General Manager
Dear Bapak. Asep, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta ... Thank you for taking the time to share your experience with us. I’m sorry to hear that your breakfast and interactions with our staff did not… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewEverything was great. The staff was very friendly. We had an issue with the door being locked from the inside, but it was quickly fixed by the staff. The room was clean, and the bed was comfortable. Breakfast offered a wide variety of options for both Asian and international guests, and the quality was excellent
The only reason I rated it an 8 instead of a 10 is due to the lack of soundproofing, which is disappointing given the hotel's price and standard. The road outside was very busy all night, and thankfully, I had my own earplugs. I strongly recommend the hotel provide earplugs in the rooms, as it was nearly impossible to sleep without them
Dear MouradHasnaoui, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta ... Thank you for sparing your time to leave your stay experience with us at ASTON Kartika Grogol Hotel & Conference Center Jakarta and we are happy top heard that the experience you had meet your satisfaction. We are so sorry some minor disturbance happened in your room pertaining the soundproofing and this has been brought for further discussion and hopefully we can fix it as soon as possible. Again, we thanked you, we looking forward to welcoming you back in soonest time. Regards, Aulia Masjhoerdin General Manager
Dear MouradHasnaoui, Greetings from ASTON Kartika Grogol Hotel & Conference Center Jakarta ... Thank you for sparing your time to leave your stay experience with us at ASTON Kartika Grogol Hotel & Conference Center Jakarta and we are ha… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewNice service. Even I didn’t request but the housekeeper cleaned my room every day.
Some food stations in the Smoking zone. It should move out of the smoking zone.
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Management
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and are delighted to learn about your pleasant experience with us. We are always thrilled to welcome you back here. Regards, Managem… Show more
Reviewed: 27 August 2024 · Stayed in July 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewRoom is nice with nice view, bed is comfy and equipments are good People were very nice : best point
Very noisy with a large road just in front of the hotel Location is not very good with this large road
Dear Valued Guest, Warm greetings from ASTON Kartika Grogol. We appreciate the review you have provided and some notes will be our concern for our future improvement. We are always thrilled to welcome you back here. Regards, Management