Bathroom sink a bit too small

When I check in, hotel was very considerate. They gave me a room that they think will suit my needs. However, I ask to change the room and they immediately they change the next day when they have available room. They staff also extremely helpful with packages I keep receiving. They even help me pick it up from bike delivery far off lobby area.

Stayed in August 2025

The sound from the karaoke room can be heard from my room (level 5, room560). And also from the convention centre. It’s too loud that my baby had a hard time sleeping. Apart from the noises, everything was perfect, no doubt.

The location is strategic, walking distance to convenient store, easy to find food. Free parking for guest. All the staff were very helpful & friendly. Breakfast spread was delightful. So many local dishes served which i love.

Stayed in June 2025

Sorrounding area place and the material some need to improve more and good inception

breakfast ok but the location is dirty and little bit not safe for environment but the staff is ok and good perception.

Stayed in June 2025

Many cockroach.

So far.....is a nice hotel also many choices of breakfast.

Stayed in January 2025

Nice stay

Stayed in November 2024

Nik

Very good breakfast

Stayed in May 2024

Bit old but still properly maintained

That sounds like a pleasant surprise! Here's the review:"We booked a standard room last minute and were pleasantly surprised to be upgraded to a suite upon arrival. The staff was incredibly friendly, and the location couldn't have been better. Overall, a fantastic experience!

Stayed in March 2024

Old meal promotions advertised around the pool.

Huge buffet selection for breakfast suitable for most people regardless of their dietary requirements. The hotel has several restaurants that offer a good variety of food options for lunch and dinner. Plus the Garden Lounge has alcoholic and nonalcoholic beverages available together with food options. Live music is always relaxing. Come to see for yourself.

Stayed in February 2024

Bathroom coulO L d do with a thorough clean. Hotel smell of deodorant in many areas.

Location. Room size.

Stayed in January 2024

Friendly staff and location are so easy to go around.. we had fabulous time.

Stayed in January 2024

The hotel has to put a nice aroma smell, so make it freshly

The breakfast buffet and room are more space

Stayed in September 2023

nothing

everything

Stayed in September 2023

Sound proofing quality

Good variety of food selection

Stayed in August 2023

The room was to far from the lift, the TV channels for movie were too little, and the surround view was far below expectation for a 4 star branded hotel.

Hopefully the daily menu for breakfast can be more vary (changed at least every 3 days), the front office staff were good.

Stayed in August 2023

The chinese restaurant

Stayed in August 2023

Carpark too small

Location

Stayed in June 2023

The indoor dining area was chaotic and noisy. Dining at the bar was less hectic but smoking is allowed, so there wasn't a place to have a quiet non-smoking meal indoors. Staff could have explained better that the gym was closed for ramadan instead of pretending it was broken and/or the hotel could set up the musholla in another location so that the gym could be open for other guests.

The breakfast buffet was tasty, the rooms were comfortable and spacious - lots of space to relax and/or work. Excellent access to filtered drinking water with coolers in every hallway to reduce the use of plastic. Timely laundry service. Plentiful menu choices for dinner. Open air pool and outdoor dining area.

Stayed in April 2023

Somehow the toilet is tad clogged, and the ground floor it also smells bad like sewage. There is no view outside eventhough you book for room with view. Better book with balcony view at least you can see pianist playing piano @ ground floor.

Room service 24H, they can find you a cab, delicious meal, breakfast with a lot of choices, spacious room, comfy bed and comforter!

Stayed in December 2022

Parking

Stayed in January 2023

none

nice location. nice staff. I will stay at your hotel again the next time I visit Pontianak

Stayed in November 2022

Cleanliness very poor, no duty manager that I wanted to see him/ her. Telephone in the room out of order, lamp not stable. Not qualified for star rate. All the bed cover, shit, pillows shit smelky and so dirty.

Nothing

Stayed in July 2025

Westayed in room 288. Our intention was already firm from the beginning wanted to have lunch at the hotel because we had never been there during our stay, when we arrived at DYNASTY (CHINESE FOOD) restaurant it was really disappointing and we didn't want to visit that restaurant again, starting from when we entered the restaurant we were not greeted, we sat down for more than 15 minutes, the employee didn't even give us a menu, even though there were several tables they were serving, it was obvious that they didn't want to approach our table, and also when we leave the restaurant they look at us and don't care. In the end we left the restaurant and complained to the reception to let them know to not be like that and treat the guests equally. But we chose to go back to our room and order go foods because I brought children(Niece) and parents. (the worst restaurant experience during my stay at any hotel)

everything is okay, breakfast is good, the room is clean because we requested it to be cleaned every day, and the location is strategic in the city center

Stayed in March 2025

Very friendly and extremely helpful people (staff) always pleasant and we felt very secure and comfortable, will stay again

Stayed in January 2025

The bathroom was riddled in mould.

Great location.

Stayed in January 2025