Reviews of ATOOI Hotel Alam Sutera 3 stars
Atooi Hotel Alam Sutera Alam Sutra Town Center Block 10 No. 6, Pakulonan Village, North Serpong, South Tangerang City, 15325 Serpong, Indonesia

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewi love the quite location and very strategic , close to the mall and cullinary area
Dear Mrs. Chris Agustina Thank you for taking the time to leave a comment about your stay with us. We truly appreciate your feedback and are happy to hear that you enjoyed your experience. Your kind comments mean a lot to our team, and we hope to welcome you back to Atooi Hotel again soon. Best Regards, Atooi Hotel Alam Sutera
Dear Mrs. Chris Agustina Thank you for taking the time to leave a comment about your stay with us. We truly appreciate your feedback and are happy to hear that you enjoyed your experience. Your kind comments mean a lot to our team, and … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe hotel is new & clean. Their staff is very nicely. The top bar environment nice, still have free breakfast. Very worth it.
The toilet small, don’t have hanger for clothe.
Dear Mr Kian Boon Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, Atooi Hotel Alam Sutera
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewbreak fast : no options and no idea what you will get . food was ok coffee service is mehhhh - no milk or creamer. I thought Indonesia is big on Coffee? Bed : very good nice pillows
Sink plug was not properly set up- I notified but no one fixed 2 bath towels is all Overuse of air freshener in hall ways - Its too strong
Dear Our Respected Guest, Warm Greeting from Atooi Hotel Alam Sutera. It is a great pleasure for us to welcoming you at Atooi Hotel , Alam Sutera We do hope that all facilities, meet your need and expectations. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. During your stay, we will adhere to Atooi Hotel commitment, providing you our outstanding service and best value as our guest. We doing Very Appologize for your inconvenience during stayed at Atooi Hotel Thank you for the review you have given, of course this will be a correction and improvement for our future services. Thank you for staying at Atooi HOTEL Alam Sutera We have great hopes that you will come back to stay with us again soon. You’re Sincerelly,
Dear Our Respected Guest, Warm Greeting from Atooi Hotel Alam Sutera. It is a great pleasure for us to welcoming you at Atooi Hotel , Alam Sutera We do hope that all facilities, meet your need and expectations. Our professional and friend… Show more