Reviews of Atria Hotel Gading Serpong 4 stars
Jl. Boulevard, CBD Gading Serpong Lot no. 5, Paramount Serpong, Tangerang, 15810 Serpong, Indonesia
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewClean hotel with great location just beside the SMS. Check in and Check out experience was fantastic.
Everything is good. Just one improvement, perhaps the cleaning staff need to pay attention on the amenities example like toilet tissue.
Dear Mr/Mrs Congcong60, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Congcong60, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and att… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in April 2025
Verified reviewGood spread
Nothing much
Dear Mr/Mrs WeeMin, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs WeeMin, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attenti… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewWe like their asian breakfast, specially the porridge , nasi gurih and fish ball noodle soup. Atria hotel exceeded our expectation. Special thanks to Legen 's breakfast staffs and Monica and Devi at the frontdesk.
Nothing
Dear Mr/Mrs Nurman, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Nurman, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attenti… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewBreakfast not so much choice
Dear Mr/Mrs Pang, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Pang, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention… Show more
Reviewed: 28 January 2025 · Stayed in December 2024
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewOnly 7 minutes walk to the summarecon mall.
The first room had a strong, unpleasant smell coming from the bathroom drain, so we requested a room change. However, the second room had a musty, old odor as well. The room definitely needs refurbishment. There was only one staff member at the front desk, which made things slower. On Sunday morning at around 8plus to 9 a.m., the housekeeping staff knocked on every room door to check if guests had laundry. Since we arrived late the night before, we were hoping to sleep in, but we didn’t realize they were waking us up just to check for laundry. They kept knocking until we had to get up and open the door to ask them not to disturb us. Definitely will not come back to stay here though it is only walking distance to the mall.
Dear Mr/Mrs Natt, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. Please accept our deepest apologies for any inconvenience this may have caused. We truly value your feedback and hope we can regain your trust in Atria Residences Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr/Mrs Natt, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Y… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewBreakfast, staff and service
All good
Dear Mr/Mrs WeeMin, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs WeeMin, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attenti… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewClean
They given my kids smoking room not healthy and the room is stink
Dear Mr/Mrs Samini, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. Please accept our deepest apologies for any inconvenience this may have caused. We truly value your feedback and hope we can regain your trust in Atria Hotel Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr/Mrs Samini, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay.… Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewThe location distance to and from airport was good. The kind staff, the clean room, total experience was good.
Nothing to mention. Maybe one thing: the access to the main lobby could be more visible for taxi drop off. I was dropped to an entrance which was not the main lobby for my check in
Dear Mr/Mrs Betsy, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Betsy, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attenti… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified review1. Spacious room for an individual traveler. 2. Strong wi-fi signal. 3. Friendly staff. 4. Sufficient amenities. 5. Nearby shopping mall, within a walking distance.
My regret point is the room which I stayed in was excluding the most crucial factor in my priority list, which is the breakfast. Had to pay extra to get it.
Dear Mr Muhamad Noh, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Hotel Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr Muhamad Noh, Thank you for choosing to stay at Atria Hotel Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention … Show more
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in October 2024
Verified reviewBreakfast meets the minimum standard
The tap on bathtub can only select shower but not the non-shower
Dear Mr DongPheng, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continued commitment to seeing every detail of our Guest’s stay while with us, for a memorable experience on each visit. My team and I will be looking forward to welcoming you home with us soon again, and to enjoying your continued pampering moments with us at Atria. Your Sincerely, General Manager
Dear Mr DongPheng, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continued… Show more
Reviewed: 5 September 2024 · Stayed in September 2024
Verified reviewClean,cosy beds & near to shopping mall
No bathtub, closed back door to Circle K after 10pm. Spoilt remote controller. Not even offered a welcome drink.
Dear Mr / Mrs. Mohammad Zaidi, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly sorry to hear about the disappointing experience you ( and your family ) had during your stay at our hotel. Your feedback is incredibly valuable to us, and I want to assure you that we take all guest concerns seriously. I have shared your comments with our ( Department / Section ) teams to investigate the issues you encountered and take immediate corrective action. Please accept our sincerest apologies for any inconvenience caused. We value your feedback and hope to have the opportunity to restore your confidence in our hotel in the future. Your Sincerely, General Manager
Dear Mr / Mrs. Mohammad Zaidi, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly sorry to hear about the disappointing experience you ( and your famil… Show more
Reviewed: 17 August 2024 · Stayed in July 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe swimming pool with a roof. Breakfast is also okay.
Dear Mrs. Wiwandari, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continued commitment to seeing every detail of our Guest’s stay while with us, for a memorable experience on each visit. My team and I will be looking forward to welcoming you home with us soon again, and to enjoying your continued pampering moments with us at Atria. Your Sincerely, General Manager
Dear Mrs. Wiwandari, Thank you for staying at Atria and for taking your time in sharing upon a review of your recent stay experience with us. I am truly pleased to learn of your most enjoyable stay on this occasion. It will be our continu… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified review