Reviews of Atria Residences Gading Serpong 4 stars
Jl. Boulevard, CBD Gading Serpong Lot no. 5, Paramount Serpong, Tangerang, 15810 Serpong, Indonesia
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Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe location is nearby the mall so it is convenient to do some shopping or get some food. The room is spacious enough for small family. With a small living room, you also have space to eat together and open your luggage. The breakfast is also fine with various options.
The bathtub can be used only for showering not for real bathing. And if there's an event in the hotel area, it is quite difficult to find a parking place.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe room is very spacy, with living room and separate bedroom and bathroom with shower and bath. The breakfast has a great assortment of anything cold and warm.
There was a misunderstanding about the pick up from the airport, but it was settled well.
Dear Mr Rob, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr Rob, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLocation and room size
beds and pillows
Dear Mr Peter, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. Please accept our deepest apologies for any inconvenience this may have caused. We truly value your feedback and hope we can regain your trust in Atria Residences Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr Peter, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your fee… Show more
Reviewed: 30 May 2025 · Stayed in April 2025
Verified reviewroom size and having two separate bed rooms. Location neaby the mall for easy shopping
The beds/pillows seems ready for changing every day waking up with backpain/neckpain
Dear Mr Peter, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. Please accept our deepest apologies for any inconvenience this may have caused. We truly value your feedback and hope we can regain your trust in Atria Residences Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr Peter, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your fee… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewProximity to the Mall that was within walking distance. Proximity of Churches with an easy 15 minute drive
The refrigerator didn't work. Had it replaced. 2nd refrigerator also didn't work. Had it replaced. The 3rd refrigerator worked. The bathroom sink had a substantial leak in the plumbing. Needed to get it fixed to avoid water all over the floor. The step out of bathtub/shower to the floor was substantial. Older guests need to take extra care so as to not fall. TV remote doesn't turn the TV off. Need to switch off at the TV itself. Numerous TV stations had no reception.
Dear Mr David, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. We will implement follow-up actions to ensure this doesn't happen again in the future. We truly value your feedback and hope we can regain your trust in Atria Residences Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr David, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. We will i… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewProximity to Mall across the road. Close proximity to Churches via car.
Confusing checkin. Wanting 4 million rupiah opening on credit card for a less than 1 million rupiah stay. Didn't make sense. The rooms are starting to show their age. This is probably reflected in the discount offered online. Time for some TLC maintenance before it's too late.
Dear Mr David, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. I have shared your comments with our team to thoroughly investigate the issues and take immediate corrective actions. We truly value your feedback and hope we can regain your trust in Atria Residences Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr David, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your fee… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewEverything was good.
The noise from the street at night. Cars and motorbikes
Dear Mr/Mrs Leroy, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Leroy, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and att… Show more
Reviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewSpace room
Nothing
Dear Mr/Mrs RC Livorno, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs RC Livorno, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service an… Show more
Reviewed: 30 March 2025 · Stayed in January 2025
Verified reviewGood location
Dear Mrs Linda, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mrs Linda, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention … Show more
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewThe cleanliness. Good location. Staff are nice. Warm welcome.
The pillow too thick for me. The stove wasn't working well.
Dear Mr/Mrs Putu Puri, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Putu Puri, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 December 2024 · Stayed in November 2024
Verified reviewClose to summacon mall
None
Dear Mr/Mrs Dongpheng, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr/Mrs Dongpheng, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service an… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewClose to summercon mall
Room 939’s toilet has a strong objectionable odour coming from the sewerage system , likely to be a back flow of foul air into the toilet vent
Dear Mr/Mrs Dongpheng, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is extremely valuable, and I assure you that we take all guest concerns seriously. I have shared your comments with our team to thoroughly investigate the issues and take immediate corrective actions. Please accept our deepest apologies for any inconvenience this may have caused. We truly value your feedback and hope we can regain your trust in Atria Hotel Gading Serpong during your future visits. Yours sincerely, General Manager
Dear Mr/Mrs Dongpheng, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience you encountered during your st… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe staff’s English was a bit limited
Dear Mr Mohamad, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention to detail is our top priority, and we are glad that this was reflected during your visit. We look forward to welcoming you back to Atria Residences Gading Serpong soon, where you can continue to enjoy our hospitality and create more memorable moments. Yours sincerely, General Manager
Dear Mr Mohamad, Thank you for choosing to stay at Atria Residences Gading Serpong and taking the time to share your recent experience with us. We are delighted to hear that you enjoyed your stay. Providing exceptional service and attention… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified review