Reviews of Ayaka Suites 3 stars
JL Karet Pedurenan no 45, 12940 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe surrounding area was a little uncomfortable
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAs a tourist it is never easy to decide which hotel to book in Jakarta, so this was a bit of a gamble. A very good one. The location is simply perfect. Within five minutes on foot, faster than taking a taxi, you reach Lotte Mall where you can find everything from breakfast to dinner. It is the perfect starting point to explore Jakarta further. The hotel itself is much bigger than it appears on Booking, and that turned out to be a pleasant surprise.
The swimming pool is ice cold. The restaurant feels rather cold and impersonal. The staff are friendly and the food is fine, but the atmosphere is not very welcoming. We stayed with four people in two rooms for two nights and had no hot water for both days. We reported this to the staff. The problem was not solved, although they did offer us an upgrade and another room. For us this made little sense, since on the second night we only needed the room to shower before our 23:50 flight. Still, I believe that a hotel of this level should not treat the absence of hot water in multiple rooms as a minor incident. If several rooms are affected, something is technically not working as it should. I expected a partieel refund, because you book a room to 1) sleep en 2) to shower.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNice food and ambience
We look forward to welcoming you back at Ayaka Suites. It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
We look forward to welcoming you back at Ayaka Suites. It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to s… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClean and pretty quiet room with a view to skyscrapers. I was comfortable working remotely from here. The staff was nice, and the local gym with restaurants is pretty, although the gym needs a bit of renewal. The location is near lots of shopping malls and 20 minutes from the city center by taxi.
The overall room was clean, but the bathroom needed a bit of freshness. The room was pretty dark because of a lack of lightning. It is possible to work from here, but your eyes may get tired. There were also some small ants, especially if you left something sweet on the table.
Thank you for your positive comments about Ayaka Suites, Jakarta. I am glad to hear that you enjoyed your stay. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. Should travels bring you back to Jakarta, we hope to welcome you back for another memorable stay.
Thank you for your positive comments about Ayaka Suites, Jakarta. I am glad to hear that you enjoyed your stay. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. Should travels bring you … Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewclean and good bed and shower...
Split AC needs to be maintained and TV needs to be smart and bit bigger
Thank you for taking the time to share your observation and feedback – there are certainly rooms for improvement as we tirelessly strive for excellence. Please rest assured that we have reviewed your comments thoroughly with the head department, as we spare no effort in bringing our guests a delightful experience. Happy and safe travels!
Thank you for taking the time to share your observation and feedback – there are certainly rooms for improvement as we tirelessly strive for excellence. Please rest assured that we have reviewed your comments thoroughly with the head depa… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewExtremely friendly and helpful staff!!
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcomi… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe location & staff are friendly
We stayed for 3 nights. Second night we were there, we couldn’t sleep due to some ignorant & inconsiderate bunch of guests stayed until late, making a lot of noise on the roof top which is just above our room. They were dragging the chairs a lot, one guy kept punching a table for their stupid game, and they kept shouting..😡😡 We couldn’t put up with all the noise, so my hubby had to approach them and asked them to be quiet as the rest of the guests tried to get some sleep. As my hubby walked away , some of them started to laugh at my hubby. They thought it’s funny..😡 We reported to the reception the next morning, they said they would suss it out & discuss it with the management. Hope they do something to prevent that happens again, by at least put the signs out on the roof top to ask the guests to not make excessive noise after 11pm at night. Rather than that it’s a pleasant stay with a little bit of city view from our bedroom window. It would be lovely too if the hotel provides a shower cap for ladies in the bathroom
I am truly sorry to hear about the disruptive experience you had during your second night at the hotel. Please accept our sincerest apologies for the noise disturbance from the rooftop that affected your sleep. We deeply regret that our other guests' inconsiderate behavior caused such discomfort and that you and your husband had to endure that situation. On a separate note, thank you for your kind words about the otherwise pleasant stay and the city view from your room. We also appreciate your feedback and suggestion. We truly hope you will have better travel experiences in the future.
I am truly sorry to hear about the disruptive experience you had during your second night at the hotel. Please accept our sincerest apologies for the noise disturbance from the rooftop that affected your sleep. We deeply regret that our oth… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewStaff are great Breakfast is good Room is nice
Wifi drops out a lot but always works in the end
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We noted on the WiFi issue and I have conveyed this message to the related division head for their further evaluation and action. We thank you once again for your support and for your valued feedback.
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We noted on the WiFi issue and I hav… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewFine, sleep and leave
Not with the money I spent
Thank you for staying with us. Room rates may vary from time to time, but continue to look out for promotions on our website and you may be pleasantly surprised! Happy and safe travels.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe property was clean, well maintained, and what I like most is quiet. The staff were friendly throughout the stay. I also appreciated the comfortable bed.
No Netflix and TV channels are boring. It would be nice if the room had an option to access Netflix or other streaming services, as well as washing machine .
Thank you for your review and taking the time to post your comments. We are very happy that your stay experience with us has been pleasant. We appreciate your feedback as it allows us to make the necessary changes in the service we provide. We are looking forward to your return again!
Thank you for your review and taking the time to post your comments. We are very happy that your stay experience with us has been pleasant. We appreciate your feedback as it allows us to make the necessary changes in the service we provid… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI found it to be the best accommodation option, whether for a short stay or a longer term. Good location, staff hospitality and affordable price.
Thank you for taking the time to post your review and for sharing your positive experience with us. I have shared your comments to all the staff and we look forward to welcoming you back for your next visit in Ayaka Suites Hotel Jakarta.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewvery clean, great location
breakfast is so basic
We are very happy to read that you were impressed with many aspects of your stay, namely the clean room and location. We believe that our breakfast buffet is above average for hotels at this price point. Your feedback is appreciated. Happy and safe travels!
We are very happy to read that you were impressed with many aspects of your stay, namely the clean room and location. We believe that our breakfast buffet is above average for hotels at this price point. Your feedback is appreciated. Happy… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewthe bed is so comfortable. the mattress was thick and firm enough to support my weight but soft enough to be comfortable. i love that I have the room is spacious, too and clean. on my first night, the internet was quite slow but when i called the front desk, they immediately replaced my modem and did not experience any issues since. they also have a public pantry on the 6th floor where there's a microwave, stove, mineral water dispenser, some seasonings and some cooking untensils if you feel like cooking.
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welcoming you back soon.
It is always a pleasure to hear from our happy guest. Thank you very much for your warm compliments and I will share your kind words with the team as recognition for their devotion to service excellence. We sincerely look forward to welco… Show more