Reviews of Banyan Tree Bintan 5 stars
Jalan Teluk Berembang, Bintan, 29155 Lagoi, Indonesia
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery unique experience to stay at a cosy cottage.
After the pest control work, a large number of dead insects were around.
Dear Tomoo, Thank you for sharing your thoughts with us. I am pleased to know you enjoyed the unique experience of staying in our cosy cottage. We sincerely apologize, however, for the inconvenience caused after the pest control treatment. Please rest assured that your feedback has been shared with our housekeeping team to ensure the area is more thoroughly attended to in such situations. We truly value your comments and look forward to welcoming you back for a more seamless stay. Warm regards, Alpha Eldiansyah Area General Manager
Dear Tomoo, Thank you for sharing your thoughts with us. I am pleased to know you enjoyed the unique experience of staying in our cosy cottage. We sincerely apologize, however, for the inconvenience caused after the pest control treatment.… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation, quietness, breakfast, buggy transport, staff, proximity to golf course, the amazing view.
Reliance on having to use whatsapp to figure out what was going on at the hotel - didn't know about many of the available activities until we were due to leave. Would prefer a compendium in the room or daily email. When on holidays I don't want to use my phone for everything.
Dear Sharon, Thank you for choosing Angsana Bintan and for sharing your thoughtful feedback with us. We are so pleased to know you enjoyed the location, tranquil surroundings, breakfast, buggy transport, and of course the warm service from our team. It is also wonderful to hear that the views and proximity to the golf course added to your stay. We truly appreciate your suggestion regarding information on our activities. While we currently use WhatsApp as a convenient way to keep guests updated, we completely understand that many prefer a more traditional format while on holiday. Your idea of a compendium or daily program in the room is a great one, and we will certainly review how we can improve communication so you will not miss out on any of the experiences available. We look forward to welcoming you back for another restful stay with us. Warm regards, Alpha Eldiansyah Area General Manager
Dear Sharon, Thank you for choosing Angsana Bintan and for sharing your thoughtful feedback with us. We are so pleased to know you enjoyed the location, tranquil surroundings, breakfast, buggy transport, and of course the warm service from… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewStaff are all very friendly and helpful!
Restaurant without reservations has long waiting time. Please remember to make reservation!
Dear U, Thank you for sharing your experience with us. We are delighted to hear that you found our team friendly and helpful, it means a lot to know their service made a difference during your stay. We also appreciate your note on the waiting time at our restaurant. Your feedback is very valuable, and we will continue to encourage guests to make reservations in advance so their dining experience can be as smooth and enjoyable as possible. We look forward to welcoming you back to Angsana Bintan for another relaxing stay. Best regards, Alpha Eldiansyah Area General Manager
Dear U, Thank you for sharing your experience with us. We are delighted to hear that you found our team friendly and helpful, it means a lot to know their service made a difference during your stay. We also appreciate your note on the wai… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewWe loved the location on a jungle peninsula with beautiful beaches and views and proximity to excellent golf course. It is best place to rest and escape busy Singapore
Some rooms & villas are starting to date a bit and would require renovation soon.
Dear Piotr, Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed our unique location on the jungle vibes, with its serene beaches, stunning views, and the convenience of having a golf course nearby. It truly makes for a wonderful escape from the busy pace of city life. We also appreciate your comments regarding some of our rooms and villas. Please rest assured that your feedback has been well noted, as we continually work on enhancing our facilities to provide our guests with the best experience possible. We look forward to welcoming you back to Angsana Bintan for another relaxing getaway. Warm regards, Alpha Eldiansyah Area General Manager
Dear Piotr, Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed our unique location on the jungle vibes, with its serene beaches, stunning views, and the convenience of having a golf course ne… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewBanyan Tree review: Our family of 3 had a wonderful & relaxed stay at Banyan Tree. One can use the resort transport/cab at the ferry terminal upon arrival for a paid fee. The private pool villa which we stayed is high up the hill and so quiet and calm. Villa faces the sea and has an amazing view. Private pool, the other 2 pools & the entire resort are clean and well maintained. Guests can use the pool & sports facilities at the next-door Cassia Bintan & Angsana resort. All the staffs we came across at Banyan are lovely and always there to assist in need. The resort is huge & one can call for a buggy anytime of the day or night. The 3 restaurants - Treetops (indo), Saffron (thai) & The Cove (western European) are highly recommended and Saffron has amazing thai cuisine. Breakfast at Treetops is a huge spread with lots of western & dessert options as well. In-room dining service is super-fast. Special thanks to Sofyan, Kasir & a few others for the frequent buggy rides and being friendly with our young child. Highly recommend the place for a relaxing & stress-free holiday.
Being a tropical place, mosquitoes are frequent visitors around the pool, but repellents help.
Dear Shreya, Thank you for your heartwarming review. We are delighted to hear that you and your family had such a relaxing and memorable stay in our hillside pool villa and that the serenity, views, and shared facilities across the estate added to your experience. We are especially glad our team, including Sofyan and Kasir, helped make your stay even more comfortable, your kind words will surely mean a lot to them. Thank you also for your generous praise of our restaurants, in-villa dining, and buggy service. We have noted your comment on the mosquitoes, a tropical reality we continue to manage thoughtfully and we truly appreciate your understanding. We hope to welcome you and your family back soon for another peaceful escape by the sea. Warm regards, Alpha Eldiansyah Area General Manager
Dear Shreya, Thank you for your heartwarming review. We are delighted to hear that you and your family had such a relaxing and memorable stay in our hillside pool villa and that the serenity, views, and shared facilities across the estate … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewWe had an exceptional family holiday at Banyan Tree Bintan. We hired two villas. The property despite being 30yrs old, has been very well maintained and immaculate. Having three hotels all under one management on the vast property is a superb idea - catering to different budgets and experiences. Our sea facing villas were amazing, the staff was friendly and promptly arranged for buggy to ferry us and room service was prompt. We particularly enjoyed the Saffron, exceptional Thai fare. Water sports arrangements were good, unfortunately we did not spot much marine life when we went snorkeling. The Aquatic Zumba was lot of fun, with people of all ages enjoying the foam water and music. The zumba instructor was very energetic. The Laguna golf course next door was great. Lady Caddies we had were friendly. Only down side is the villa toilet area did not have the wash basin in the same area, but required us to go to the next door washroom area. Breakfast buffet - Omlette counter could do with more staff to whip up eggs faster during busy breakfast time. Other than that, all very good service and experience. We had a very great stay.
pls see above.
Dear Vyomma, Thank you for sharing your wonderful review. We are thrilled to hear your family had an exceptional holiday with us, enjoying the sea-facing villas, prompt service, and the vibrant energy across our resort. Your kind words about Saffron, our team, and the well maintained grounds even after 30 years, mean a great deal to us. We have noted your feedback on the villa bathroom layout and the breakfast experience, and will certainly review these with our team to enhance guest comfort further. It was truly our pleasure to host you, and we look forward to welcoming you and your family back to our island sanctuary. Warm regards, Alpha Eldiansyah Area General Manager
Dear Vyomma, Thank you for sharing your wonderful review. We are thrilled to hear your family had an exceptional holiday with us, enjoying the sea-facing villas, prompt service, and the vibrant energy across our resort. Your kind words abo… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewIt’s a paradise on earth and super friendly stuff !
Dear Jan, Thank you for your heartwarming review. We are truly grateful to hear that your time with us felt like a paradise on earth. Your kind words about our friendly and attentive associates mean the world to us, they are the heart of the Banyan Tree experience, always striving to deliver genuine care and warm hospitality. We hope to welcome you back to our tranquil haven soon, for yet another unforgettable escape by the sea. With warm regards, Alpha Eldiansyah Area General Manager
Dear Jan, Thank you for your heartwarming review. We are truly grateful to hear that your time with us felt like a paradise on earth. Your kind words about our friendly and attentive associates mean the world to us, they are the heart of … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewQuiet and locations was stunning Great food and good variety
Dear Erin, Thank you for sharing your wonderful experience with us! We are delighted to hear you enjoyed our tranquil location and stunning surroundings, it is exactly the peaceful escape we strive to create for our guests. We are especially pleased you appreciated our culinary offerings. Our chefs take great pride in crafting diverse and delicious dining experiences, so your compliments mean the world to us. It was our pleasure to host you, and we hope to welcome you back soon for another rejuvenating stay amidst nature’s beauty. Warm regards, Alpha Eldiansyah Area General Manager
Dear Erin, Thank you for sharing your wonderful experience with us! We are delighted to hear you enjoyed our tranquil location and stunning surroundings, it is exactly the peaceful escape we strive to create for our guests. We are especia… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewThe location and peace and quite. Not traffic noises. Beautiful beach
There wasn't anything to not like about the place or staff
Dea Zoe, It is glad to read your review, thank you for letting us be part of your peaceful escape! We are thrilled you loved our serene location, where the only sounds are the waves and the rustle of palm trees. It is wonderful to hear that everything, from our beautiful beach to our dedicated staff, made your stay perfect in every way. Moments like yours are why we do what we do. Whenever you are craving another dose of tranquility, we would be honored to welcome you back to your quiet corner of paradise. Warmest wishes, Alpha Eldiansyah Area General Manager
Dea Zoe, It is glad to read your review, thank you for letting us be part of your peaceful escape! We are thrilled you loved our serene location, where the only sounds are the waves and the rustle of palm trees. It is wonderful to hear th… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe staff were very friendly, We met Mr Kasir from our pick up car and he is also a buggy driver. He is always smiling and very politely. He made our stay very pleasant .
Dear Charlotte, Thank you for choosing Banyan Tree Bintan and for sharing your experience with us. We are delighted to hear you enjoyed our two-bedroom villa and found our staff's hospitality to be a highlight of your stay. Creating memorable moments for our guests is what we strive for, and we are so glad we could contribute to your special getaway. We have noted your feedback about our facilities and truly appreciate your honesty. Our team is continuously working on enhancements to ensure every aspect of your stay meets our high standards. It would be our pleasure to welcome you back for another rejuvenating escape. Please don't hesitate to reach out if we can assist in planning your next visit. Warm regards, Alpha Eldiansyah Area General Manager
Dear Charlotte, Thank you for choosing Banyan Tree Bintan and for sharing your experience with us. We are delighted to hear you enjoyed our two-bedroom villa and found our staff's hospitality to be a highlight of your stay. Creating me… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified review