Reviews of BATIQA Hotel Darmo - Surabaya 3 stars
Jalan Darmokali No. 60, Wonokromo, 60241 Surabaya, Indonesia
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGenerally I would say C+ or best B-. Generally none.
A. Shower no good plus slow and no rain shower for suite room. B. Breakfast too little for a 3 Star and Suite room C. Nothing special given for a suite room. D. I would have just taken a 4⭐ hotel norm room instead for this suite room at 3⭐ D. Contact me to improve your hotel. +60122787879
Dear Mr Subramaniam, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Katarina Siuly General Manager
Dear Mr Subramaniam, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewGood location, clean room, good value.
Furniture too big for the room size (chair & luggage rack not needed).
Dear Mrs. Dwipuji, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewRoom too small, no hot water on arrival
Dear Mrs Michelle, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Katarina Siuly General Manager
Dear Mrs Michelle, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to w… Show more
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewThe staff and location are great. The breakfast was also nice with lots of variety. The bed was quite comfortable eventho the room was quite small.
The soundproof wasn't really good, you can hear everything in the next room. Also the gym wasn't working, they said it's under maintenance.
Dear Mrs. Zakiyah, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewReviewed: 13 November 2024 · Stayed in October 2024
Verified reviewgood size room
far from everything
Dear Mrs Ana, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewPerfect spot at terminal 1 for rest before an early flight. Small but comfy and quiet. Lots of food options out on the main hall AND a free shuttle to terminal 2. Would highly recommend .
Dear Mrs Rebecca, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewNice Indonesian b'fast with a sprinkle of continental (bread slices, croissant etc). Friendly staff, excellent room service.
Dear Mr. Thejasvi Ravindra, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Dear Mr. Thejasvi Ravindra, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Man… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified review- The Stuff at the Lobby / reception very Kind - its a good place close to the center
- so Dirty in the Gang - super Dirty at the breakfast area - Smoking area is Direct to the breakfast area. You start to smell it as soon you left the elevator - stuff at the dining area is super lazy. Don’t clean up prober. Everywhere ashes etc.
Dear Mr Siggi, de, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
Dear Mr Siggi, de, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 August 2024 · Stayed in June 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified reviewLuggages room
Manca il phone
Dear Mr. Marco, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewThe price was right.
A bit far from the city centre. The room was quite small.
Dear Mr. Yvon, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewGreat location, easy to get to anywhere.
I had a room with a broken AC, they did try and fix it but it was still broken. They did eventually move me to another room, but it would've been nicer if they moved me straight away. I mean you get what you paid for.
Dear Mrs. jasmine, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 3 June 2024 · Stayed in June 2024
Verified reviewWe really like with the food on breakfast,and the staff really friendly
Nonthing
Dear Mrs. Puput, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 17 May 2024 · Stayed in May 2024
Verified reviewReviewed: 9 May 2024 · Stayed in April 2024
Verified reviewReviewed: 22 March 2024 · Stayed in March 2024
Verified reviewReviewed: 7 March 2024 · Stayed in March 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewGreat customer service
Dear Mrs. Leisle, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Reviewed: 15 February 2024 · Stayed in February 2024
Verified review