Couldn't get even warm water in the bathroom sink (although it was reasonably hot in the shower). Not really comfortable to shave(

Location, nice swimming pool area on the 3rd floor where you can not only swim but just sit and relax at the table after a busy day. Strong WiFi, very good breakfasts and comfy beds. Friendly and helpful staff.

Stayed in February 2025

Nothing special

The kindness and friendliness of the hotel manager, Mr. Suparmin. The pool on the roof top Large choice of food for the breakfast

Stayed in July 2024

The refrigerator did not really keep drinks cold.

Very friendly, helpful staff. The breakfast was excellent. Good location handy to all things we wanted including good restaurants. We have stayed here before and would again.

Stayed in July 2024

the bathroom looks abit worn out. Breakfast more catered to local tourists. Very limited English speaking staff around

The location is quite good and tucked at one end of the road near to roundabout. Close proximity to shopping malls.

Stayed in May 2024

The noisy

The breakfast

Stayed in April 2024

Noisy

The staff were excellent The room was a large size Generally comfortable

Stayed in September 2023

Staff was exceptional. Nice and very professional.

Stayed in March 2023

Excellent location

Stayed in November 2022

Food and beverages were not available after 11pm. Hotel grounds are non-existent, this property is just a building. Quite a distance (30mins) from the airport.

The hotel is of a very good standard and rooms are of the quality you would expect. I arrived late at night and was quickly processed through reception. A good range of channels on the tv, adequate wifi, and a very nice bathroom.

Stayed in October 2022

Good location, very friendly personell and manager is almost 'superman', helped us with everything we needed. Definitely reccomend 🙂

Stayed in November 2024

The savoury food was hard to eat. There was an awful scent being pumped into the lift.

Stayed in September 2024

hotel looks old, pool not really usable

. location good, breakfast good

Stayed in May 2024

Nothing

All facilities are clean

Stayed in January 2024

Lost keys cards is 50k, which I think is a bit steep. Bathroom needs a renovation. Shower was broken.

The staff was very friendly and helpful

Stayed in September 2022

The rooms are nice. The check in process… not!! We were told to wait a minute, which we did, for 45 minutes. Note to hotel. Do not treat your guests as idiots, it just serves to piss them off. Information is key to relationships. If you had shared information I wouldn’t be sitting here writing this scathing review! We got to the hotel just after 5. They had obviously over booked and when we were finally given keys to the rooms on the 8th floor we went up to find that the rooms hadn’t finished being cleaned and they were smoking rooms. 801 smelt like the smoking lounge at any airport. On going downstairs I was told by the female manager on duty, that non-smoking rooms were subject to availability. Pardon? Talk about a red flag to a bull. I had booked non smoking and as far as I am concerned if you have a separate category for it and I book it, you had better have one. Or in our case, two. Exasperated with the ineffectual registration staff who now hid in the glow of their computer screens and with no non smoking rooms currently available, still wearing clothes we had traveled all day in, we concierged our baggage and headed into the now dark streets to resurrect something of the lost evening. 1.5 hours gone. We were late arriving at the hotel and our rooms should have been ready. We were not able to freshen up. The idea of watching a sunset at the Harbour taken from us. No apologies given. In fact they seemed it was their job to make it our fault. At this hotel, money seems to matter more than souls. Shame on you Best Western Plus Makassa

The rooms are nice. The check in process… not!! We were told to wait a minute, which we did, for 45 minutes. Note to hotel. Do not treat your guests as idiots, it just serves to piss them off. Information is key to relationships. If you had shared information I wouldn’t be sitting here writing this scathing review! We got to the hotel just after 5. They had obviously over booked and when we were finally given keys to the rooms on the 8th floor we went up to find that the rooms hadn’t finished being cleaned and they were smoking rooms. 801 smelt like the smoking lounge at any airport. On going downstairs I was told by the female manager on duty, that non-smoking rooms were subject to availability. Pardon? Talk about a red flag to a bull. I had booked non smoking and as far as I am concerned if you have a separate category for it and I book it, you had better have one. Or in our case, two. Exasperated with the ineffectual registration staff who now hid in the glow of their computer screens and with no non smoking rooms currently available, still wearing clothes we had traveled all day in, we concierged our baggage and headed into the now dark streets to resurrect something of the lost evening. 1.5 hours gone. We were late arriving at the hotel and our rooms should have been ready. We were not able to freshen up. The idea of watching a sunset at the Harbour taken from us. No apologies given. In fact they seemed it was their job to make it our fault. At this hotel, money seems to matter more than souls. Shame on you Best Western Plus Makassa

Stayed in October 2022

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in December 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in January 2023