Reviews of Bisma Eight - CHSE Certified 5 stars
Jalan Bisma , 80571 Ubud, Indonesia
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Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGorgeous interiors, very clean and lovely setting in the centre of stunning Ubud.
The property was great - the only thing we’d change is a bigger breakfast selection as it’s quite limited. That said, the staff were very open to you tailoring to your taste.
Dear Nicole, Thank you for taking the time to share your feedback. We are pleased to learn that you appreciated the design of our interiors, the cleanliness of our property, and the tranquil setting in the heart of Ubud. We are also grateful for your comments regarding the breakfast selection. While our culinary team is always happy to tailor dishes to individual preferences, your suggestion for a broader variety is most valuable and will be taken into careful consideration as we continue to enhance our offerings. It was a pleasure having you with us, and we look forward to the opportunity of welcoming you back in the future. Best wishes, Bisma Eight Management
Dear Nicole, Thank you for taking the time to share your feedback. We are pleased to learn that you appreciated the design of our interiors, the cleanliness of our property, and the tranquil setting in the heart of Ubud. We are also grate… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEnjoyed our stay overall, lovely staff and hotel in good position.
The breakfast was not at the level we would have expected for this level of hotel and the staff were not even able to provide a slice of toast to go with eggs I ordered for breakfast - I was told to go and toast my own at the buffet station. We ate at the hotel on the night we arrived due to a very late arrival - the most expensive meal on the whole of a four week trip of Indonesia for a few starters which were nothing special at all.
Dear Victoria, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to know that you enjoyed our hotel, its location, and the hospitality of our team. We sincerely apologize that your breakfast and dining experiences did not fully meet your expectations. Your comments regarding breakfast service and food quality have been noted, and we will address them with our culinary team for improvement. Regarding your impression of our restaurant pricing, please allow us to kindly share that our prices are very competitive compared to other five-star hotels in the Ubud area. Your feedback is truly valuable as it helps us refine our services, and we do hope to have the opportunity to welcome you back for a more seamless experience in the future. Best wishes, Bisma Eight Management
Dear Victoria, Thank you for taking the time to share your feedback and for choosing to stay with us. We are delighted to know that you enjoyed our hotel, its location, and the hospitality of our team. We sincerely apologize that your bre… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe rooms are gorgeous, with extremely comfortable bed and sofa, great shower and Japanese bath tub. The pool is truly incredible, and the bar upstairs is delicious.
The room was damp but the ac helped! The road the hotel is on is well serviced with a lot of shops, restaurants and spas but the traffic is insane, making a bit difficult to get around on foot or car/bike
Dear Giulia, Thank you very much for taking the time to share your experience with us. We are truly delighted to know that you enjoyed the comfort of our suites, the Japanese bathtub, our swimming pool, as well as the rooftop bar, and that these facilities contributed positively to your stay. We sincerely regret the dampness you encountered in your room. As our property is nestled within the forest and surrounded by nature, humidity can occasionally be a challenge. Please rest assured that we have taken significant measures to minimize this in all our suites, and we are continuing with regular treatments to further enhance the comfort of our valued guests. With regard to the traffic, Ubud is currently in its high season, which naturally makes the roads more crowded than usual. We are grateful for your kind understanding, and we are pleased that you still found our location convenient with many shops, restaurants, and spas in close proximity. Once again, thank you for your thoughtful feedback. We look forward to the pleasure of welcoming you back in the future. Best wishes, Bisma Eight Management
Dear Giulia, Thank you very much for taking the time to share your experience with us. We are truly delighted to know that you enjoyed the comfort of our suites, the Japanese bathtub, our swimming pool, as well as the rooftop bar, and that… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewLocation was great! Spa facilities were at a seperate location which they will ferry you to.
Where do i start? - the room was leaking & the walls were black from the leak. Obviously the property had not undergone a facelift for a while. - breakfast at Copper; was looking forward to it, but on the first day, waiter explained that i was only allowed 2 sides with my main & 1 dessert from the menu which was just unbecoming of an Asian hotel that prides itself on hospitality. To their credit, they explained that it was to curb food wasteage - which is commendable & completely understandable. EXCEPT that they were doing a la carte & can EASILY adjust the portion sizes. They also changed this rule during my stay upon feedback. - i cancelled my planned dinner at Copper after experiencing stale bread served at breakfast (they changed my bread). Copper wrote a long msg to me with regards to my feedback to them. And i just wonder how come they dont spend their energy elsewhere more productive. - they also sent their chef out to say hello after my feedback. and i wished he didnt as his body language just screamed that he did not wish to be there.
Dear Anonymous, Thank you for sharing your feedback with us once again. We have also noticed your previous comment on another platform, and we truly appreciate the time you have taken to share your experience. We are pleased that you enjoyed our location and spa facilities. At the same time, we sincerely apologize for the shortcomings you experienced, including the condition of your room and your dining experience at Copper. Please be assured that we are taking your comments seriously and have shared them with our team for immediate follow-up. Our General Manager had the opportunity to meet you personally during your stay, and together with the team, we did our best to resolve the issues raised. As part of this, our General Manager also offered you certain benefits as a gesture of goodwill to help overcome the inconvenience. Your feedback is invaluable in helping us improve both our facilities and services. We truly hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience. Best wishes, Bisma Eight Management
Dear Anonymous, Thank you for sharing your feedback with us once again. We have also noticed your previous comment on another platform, and we truly appreciate the time you have taken to share your experience. We are pleased that you enjo… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewTranquil atmosphere
Dear Anonymous, Thank you for your kind words. We are glad you enjoyed the tranquil atmosphere, and we look forward to welcoming you again soon. Best wishes, Bisma Eight Management
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery clean Beautiful rooms - we stayed in the forest suite and it was amazing We especially liked the complimentary activities - yoga, cooking classes, mocktail classes. Staff were friendly and very helpful with anything that we needed
The breakfast buffet was thoughtful with a small but delicious selection of fruits, pastries, and cereal. However the a la carte menu was limited and not overly tasty (we tried most of it on our 5 day stay). About 15 minute walk just to the start of the Main Street, however we found we had to catch a motorcycle/car to get close to the good shopping/eating locations as they were probably a good 30mins walk away
Dear Laura, Thank you very much for your thoughtful review. We are delighted to know that you enjoyed your stay in the Forest Suite, and that you appreciated the activities and the service provided by our team. We also sincerely appreciate your feedback regarding the à la carte breakfast. Please be assured that your comments have been shared with the relevant departments for our ongoing improvement. It would be a pleasure to welcome you back in the future. Best wishes, Bisma Eight Management
Dear Laura, Thank you very much for your thoughtful review. We are delighted to know that you enjoyed your stay in the Forest Suite, and that you appreciated the activities and the service provided by our team. We also sincerely appreciat… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBeautiful modern design, amazing spa and outstanding restaurant, very friendly and attentive staff. We stayed in Villa 1, it had everything that we needed and more. Stunning rooms, beautiful outdoor living room, super comfortable beds. We loved the location, close to money forest so we got to see lots of monkeys, which the kids loved and just 5 mins walk from start of busy area with restaurants. We were a family of 5, each with small suitcase and hotel transfer was perfect and only 100k more than the much less comfortable taxi we got on arrival at airport. We had a number of treatments at the spa and they were top class and fairly priced.
Dear Marina, Thank you very much for your wonderful review. We are truly delighted to hear that you and your family enjoyed your stay in Villa 1, and that the design, location, spa, and restaurant all met your expectations. It’s especially lovely to know that the monkeys were a highlight for the children, and that the transfer and spa experiences were comfortable and convenient for you. We sincerely appreciate your kind words and hope to welcome you back again in the future. Best wishes, Bisma Eight Management
Dear Marina, Thank you very much for your wonderful review. We are truly delighted to hear that you and your family enjoyed your stay in Villa 1, and that the design, location, spa, and restaurant all met your expectations. It’s especial… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewOur Bisma Eight Villa was amazing! Really nicely decorated, great space, amazing staff who were extremely friendly and made our stay an even better experience. And the value for money is really good - you'd never find such a gem in Europe for such a small price. The location is great, right in the middle of everything.
The pool was in the shade all day which meant it was really cold. I do appreciate that a heated pool is costly and not good for the environment so this is a minor one. That said, we couldn't really enjoy it as it was too cold. The proximity to the monkey forest is great however one day we left a sealed bag of dried bananas in the living room, and 3 (aggressive) monkeys came and tore it apart and played with whatever was there. My mum was really scared but staff helped. This is most probably our fault for leaving the food there (although it was sealed, how could they smell it??) so again, a minor.
Dear Jordan Bourse, Thank you for sharing your kind review. We are very pleased to hear that you enjoyed your stay at Bisma Eight Villas, especially the villa’s design, spaciousness, and the service provided by our team. Your kind words truly mean a lot to us. We also appreciate your constructive feedback regarding the pool temperature and the incident with the monkeys. While the location near the Monkey Forest does bring us close to nature, we understand how unexpected this can be and are glad our staff could assist promptly. We will continue to remind guests to avoid leaving food out, even if sealed. Thank you once again for your valuable feedback. We hope to welcome you back in the near future. Best wishes, Bisma Eight Management
Dear Jordan Bourse, Thank you for sharing your kind review. We are very pleased to hear that you enjoyed your stay at Bisma Eight Villas, especially the villa’s design, spaciousness, and the service provided by our team. Your kind words t… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was fantastic. Wonderful views from the infinity pool. Great service from all staff. Highly recommend the restaurant Copper. Delicious.
Not sure the hotel is suitable for children under 12. The pool isn’t conducive for young kids who want to play noisily. A japenense bath tub that takes 45 min to fill up. Such a waste of water
Dear Penny, Thank you for taking the time to share your thoughtful feedback. We are delighted to learn that you enjoyed our prime location, the breathtaking views from our infinity pool, and the exceptional service provided by our staff. Your kind recommendation of our restaurant, Copper, is truly appreciated. We also value your observations regarding our facilities. To address your concerns: 1. Infinity Pool & Children Our infinity pool is thoughtfully designed to provide a tranquil and serene environment for all guests. For the safety and comfort of everyone, our pool policy advises that children under 10 years old be supervised by an adult while in the pool area. 2. Japanese‑Style Bathtubs Our Japanese‑style bathtubs are crafted to offer a deeply relaxing experience. Please note that filling the tub can take approximately 45 minutes. In the spirit of sustainability and mindful resource use, we repurpose the bathwater to irrigate our garden. Your feedback is truly invaluable and will help us continue refining our offerings. It was our pleasure to host you, and we sincerely hope to welcome you back in the future for another memorable stay. Best wishes, Bisma Eight Management
Dear Penny, Thank you for taking the time to share your thoughtful feedback. We are delighted to learn that you enjoyed our prime location, the breathtaking views from our infinity pool, and the exceptional service provided by our staff. Y… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewService and facilities were outstanding. Very peaceful environment.
Nothing
Dear Leanne, Thank you for your kind feedback. We are delighted to hear that you found our service and facilities outstanding, and that you appreciated the peaceful environment we strive to maintain. Your satisfaction is our top priority, and we are pleased that we could meet your expectations. We look forward to welcoming you back in the future and providing you with another exceptional experience. Best wishes, Bisma Eight Management
Dear Leanne, Thank you for your kind feedback. We are delighted to hear that you found our service and facilities outstanding, and that you appreciated the peaceful environment we strive to maintain. Your satisfaction is our top priority, … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewExcellent location and amazing hospitality.
Courtyard doesn’t get sun for very long but the privacy makes up for it :)
Dear Rhys, Thank you so much for your kind words. We are thrilled to hear you enjoyed the location and our hospitality, it truly means a lot to us. While the courtyard may have limited sun during the day, we are glad the privacy added to your experience. We hope to welcome you back again soon. Best wishes, Bisma Eight Management
Dear Rhys, Thank you so much for your kind words. We are thrilled to hear you enjoyed the location and our hospitality, it truly means a lot to us. While the courtyard may have limited sun during the day, we are glad the privacy added to y… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewStaff super friendly.The pool was amazing. Suite is spacious
The option for breakfast are limited
Dear Amel, Thank you very much for taking the time to share your feedback. We are delighted to hear that you were pleased with the friendliness of our staff, the quality of the pool, and the spaciousness of the suite. We also appreciate your comments regarding the limited breakfast options. Please be assured that your input has been noted and will be carefully considered as we strive to enhance our guest experience. We look forward to the opportunity of welcoming you again in the future. Best wishes, Bisma Eight Management
Dear Amel, Thank you very much for taking the time to share your feedback. We are delighted to hear that you were pleased with the friendliness of our staff, the quality of the pool, and the spaciousness of the suite. We also appreciate y… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewWe loved our stay at Bisma Eight. We are a family of five (kids 8, 6; and 4) and stayed in a two bed villa. The villas are in excellent condition and are so well laid out so there was plenty of space for us. The staff are so welcoming, attentive and helpful. The breakfast at Embers was delicious and they accommodated our fussy children's requests! The main pool area is about 500m up the road and that was great too. I'd highly recommend a stay here.
Dear Elspeth, Thank you for sharing your kind feedback. We are very pleased to hear that you and your family enjoyed your stay in our two-bedroom villa and found it spacious and comfortable. It’s also great to know that our team was able to assist you well and that you enjoyed breakfast at Embers. We are happy we could accommodate your children’s preferences and that you had a good experience at the main pool area. We truly appreciate your recommendation and hope to welcome you and your family back to Bisma Eight in the future. Best wishes, Bisma Eight Management
Dear Elspeth, Thank you for sharing your kind feedback. We are very pleased to hear that you and your family enjoyed your stay in our two-bedroom villa and found it spacious and comfortable. It’s also great to know that our team was able … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe quality of the food in both restaurants was exceptional as was the service overall in the hotel. Bisma eight is definitely the most exquisite boutique hotel I’ve ever stayed in. Location is close to the centre of Ubud but with enough distance not to hear the traffic- it’s an oasis.
There was nothing I didn’t like - really nothing.
Dear Mette, Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the quality of our food, the service throughout the hotel, and the peaceful location close to central Ubud. It is an honor to be described as the most exquisite boutique hotel you have stayed in. We truly appreciate your kind words and hope to welcome you back in the near future. Best wishes, Bisma Eight Management
Dear Mette, Thank you very much for your kind feedback. We are pleased to hear that you enjoyed the quality of our food, the service throughout the hotel, and the peaceful location close to central Ubud. It is an honor to be described as … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReally modern design and very open and clean. Created a very comfortable vibe that was extremely relaxing. Staff were perfect. Great view from the infinity pool overlooking the jungle, lots of lounges and umbrellas. Pool side bar had my favourite cocktail the Cucumber Smash. The suites were very spacious and the house keeping was excellent. Mini bar and restaurant prices all very fair and food was 10/10. Great location, close enough to all the hotspots without being in the middle of all the craziness.
Nothing bad to say. Loved it
Dear Alistair, Thank you for taking the time to share your experience. We are very pleased to hear that you enjoyed the modern design, relaxing atmosphere, and the service from our staff. It’s great to know you appreciated the infinity pool, spacious suites, and the quality of our food and beverages. Thank you again for your kind words. We look forward to welcoming you back soon. Best wishes, Bisma Eight Management
Dear Alistair, Thank you for taking the time to share your experience. We are very pleased to hear that you enjoyed the modern design, relaxing atmosphere, and the service from our staff. It’s great to know you appreciated the infinity poo… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewBeautiful room, delicious breakfast made to order, stunning jungle views. Yoga in the morning. I would definitely stay here againn
Everything was great!
Dear Alexandra Thank you for your lovely review. We are delighted to hear you enjoyed the room, breakfast, jungle views, and morning yoga. It’s wonderful to know you had such a positive stay. We truly appreciate your kind words and look forward to welcoming you again. Best wishes, Bisma Eight Management
Dear Alexandra Thank you for your lovely review. We are delighted to hear you enjoyed the room, breakfast, jungle views, and morning yoga. It’s wonderful to know you had such a positive stay. We truly appreciate your kind words and look fo… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFabulous location between the hustle of the town and the beauty of the forest
Dear Patience, Thank you for your thoughtful review. We are delighted to hear that you appreciated our unique location, offering both the convenience of the town and the tranquility of the surrounding forest. It was a pleasure to have you as our guest, and we look forward to welcoming you again in the future. Best wishes, Bisma Eight Management
Dear Patience, Thank you for your thoughtful review. We are delighted to hear that you appreciated our unique location, offering both the convenience of the town and the tranquility of the surrounding forest. It was a pleasure to have you … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified review