Reviews of Bobocabin Umarato, Sumba
Jurusan Arena, Rua Wanokaka Jalan Rua-Wanokaka No 7, Pahola, Kec. Wanokaka, Nusa Tenggara Timur, 87272 Waikabubak, Indonesia
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe panoramic view of the Sea is the best aspect of the property. The beach is much cleaner than it is in Bali. The Staff are polite and kind, doing their best.
The prefabricated Cabins have seen better days. They are all in desperate need of maintenance. The Shower situation is an issue, water pressure is barely a trickle, the Bluetooth speakers tend to ‘pop’ randomly throughout the night. The WiFi was good while we were there. I would not recommend staying here unless you have your own mode of transportation. One night is enough, two would be ok, three would be an eternity. Bring your own Pillows if you want to be comfortable.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe place is located in a good area, nice view.
The place is set up as a high tech place, when we arrived were spend 20 minutes to set up app to access the room and then we were told the app doesnt work and we were given a regiral key to the room. Few days after there was no electricity for more than 10h so the whole high tech in teh room wasnt working at all, we couldnt access the room at all ) not a greta idea. the airconditionuing in the room was leaking for our whole stay of.6 days and have not been fixed, we had to turn it off most of the noght, not great.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNicely located, nice views and security at the gate
The entire check in, check out and room key is done through an app. This means the doors have no locks from within and you can only open/close the door from an app. The problem comes with the app failing multiple times, wifi not working and therefore locks not working, etc. the technology is a disaster and we got stuck inside and outside of the room multiple times
Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience staying at Bobocabin Umarato Sumba. We sincerely apologize for the frustration and inconvenience caused by the technical issues with our app-based check-in and room access system. We understand how important it is for these systems to work seamlessly, and we are truly sorry that you encountered difficulties with door access and Wi-Fi connectivity during your stay. Please know that we are actively working with our technical team to resolve these issues to prevent similar situations in the future. Your feedback is extremely valuable and has been shared directly with the relevant departments to prevent similar occurrences in the future. Should you have anything else you'd like to share or need further assistance, please feel free to reach out to our Customer Care via WhatsApp (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience staying at Bobocabin Umarato Sumba. We sincerely apologize for the frustration and inconvenience caused by the technical issues with our app-base… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff during check in. The view was great. Value for money was okay.
First off, the attendant of the entrance gate when we arrived was acting standoffish towards us. The cabin itself was unfortunately not in great condition, with an unpleasant smell coming from the bathroom. The food options were very limited. We really did not enjoy having to download and use an app to stay here. The cabin was also very hot, as there is no vegetation or something else nearby to buffer the heat. We did not end up staying the night.
Hello Mr/Ms. Jessica, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience staying at Bobocabin Umarato Sumba. We sincerely apologize that your stay did not meet your expectations and for the discomfort and inconvenience you encountered. We are very sorry to hear about the attitude of the entrance gate attendant, and we will address this with our team to ensure every guest receives a warm and welcoming reception. We regret the condition of the cabin, particularly the unpleasant bathroom smell, and the limited food options you experienced. Your feedback highlights important areas where we need to improve, and we are already working to enhance our facilities and offerings. We understand that the app-based system did not suit your preferences, and we appreciate your honesty. We are also sorry for the cabin’s temperature discomfort and will explore solutions to improve ventilation and cooling. Your feedback is extremely valuable and has been shared directly with the relevant departments to prevent similar occurrences in the future. Should you have anything else you'd like to share or need further assistance, please feel free to reach out to our Customer Care via WhatsApp (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Jessica, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience staying at Bobocabin Umarato Sumba. We sincerely apologize that your stay did not meet your expectations and for the discomfort and inco… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified review* the view fr our room was spectacular * the room was comfortable * bathroom/shower was good *the staff was very helpful
* there was a kettle, but no tea/cofffee bags given * their partner restaurant on site, by Umarato resort was too expensive and the food was not very good. A drink must be ordered for every main course you order from the menu. Just weird rules!!! * No restaurants or good shops nearby.
Hello Mr/Ms. Nelly, Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your feedback regarding your recent stay at Bobocabin Umarato Sumba. We truly appreciate your honest feedback as it helps us improve. We apologize for the inconvenience caused by the lack of complimentary tea or coffee in the room we understand how small touches like that can make a stay more comfortable, and we will review this with our team. We're also sorry to hear that your experience at our partner restaurant did not meet your expectations. We’ll be sure to pass your comments along to their management for review, especially regarding the menu pricing and ordering policy. Additionally, we understand the challenges of limited dining and shopping options nearby, and we’ll continue to work on providing guests with better guidance and possible alternatives in the area. We sincerely apologize for your experience and would welcome the chance to make things right, should you consider staying with us again in the future. If you have any further questions or would like to discuss anything else, please feel free to contact our Customer Care via WhatsApp (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Nelly, Warm greetings from Bobobox Indonesia! Thank you for taking the time to share your feedback regarding your recent stay at Bobocabin Umarato Sumba. We truly appreciate your honest feedback as it helps us improve. We… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewHello Mr/Ms. Olivia, Warm greetings from Bobobox Indonesia! Big thanks for staying with us and for taking the time to share your experience at Bobocabin Umarato Sumba. We hope you had such an enjoyable stay at Bobocabin Umarato Sumba! Looking forward to seeing you again! We can't wait for your next adventure with Bobocabin/Bobopod. 🐨. Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Olivia, Warm greetings from Bobobox Indonesia! Big thanks for staying with us and for taking the time to share your experience at Bobocabin Umarato Sumba. We hope you had such an enjoyable stay at Bobocabin Umarato Sumba!… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe strategic location, the scenic view, and the lovely restaurant up the hill.
Bad wifi, lack of flexibility for both check in and check out (must be done through an app that did not work on my iPhone), all additional services were charged at least 2 times more expensive than on Bali or Lombok, and the staff had a limited understanding of English. The breakfast was very oily, the cabin was not cleaned throughout the 3 days we spent there, and the staff was chasing us with to pay cash every additional services before the end of our stay (scooter rental, laundry, massage)… Scooter rental was 200k per day (for reference, average price in Bali or Lombok is 75k per day) and we were told that if we need it for 1 extra hour on the checkout day , it will be charged as an extra full day anyway… There is basically nothing around so you are very dependent on the additional services. Everything is extra, even water bottles.
Hello Mr/Ms. Pierre, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the inconveniences you experienced during your stay, and we truly appreciate your honesty in bringing these issues to our attention. We are sorry to hear about the challenges you faced with the app for check-in and check-out, especially as it didn’t work properly on your iPhone. We understand how frustrating this can be, and we are actively working to improve the app and the overall check-in process to ensure a smoother experience for all guests. We also apologize for the issues with Wi-Fi, the breakfast quality, and the cleanliness of the cabin. These are certainly not the standards we strive for, and we will address them with our team to ensure a higher level of service moving forward. Regarding the staff's communication, we’ll work on improving their proficiency in English to ensure clearer communication with all of our international guests. Additionally, we regret the pricing concerns you raised, especially regarding the scooter rental and other services. We understand that the additional charges may have been surprising, and we will review our pricing to ensure it is competitive and transparent. The extra charge for one hour of scooter rental will be addressed, as we want to ensure a more flexible and fair approach for our guests. Once again, thank you for your thoughtful feedback. We hope to welcome you back soon and provide an even better experience. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at (Chat Only). Warm regards 🐨 Syasya Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Pierre, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the inconveniences you experienced during your stay, and … Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewEverything was clean, cool and it has nice view.
Staff did not have idea what’s going on there. In village you don’t have option where to eat so only one option is in your hotel. This accomodation has super expensive restaurant and they deliver your food in one hour of waiting in plastic box with plastic kettlery. About breakfast? Make yourself. You pay fortune for raw food and cooker, they will bring it to you and you have to cook it by yourself - this is not the joke. Amazing 🤦♀️
Hello Zuzana, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience during your stay at Bobocabin Umurato Sumba. We regret that our staff did not provide the level of service you expected, and we will be reviewing our training procedures to ensure that our team is fully informed and able to assist guests effectively in the future. Regarding the restaurant, we understand that the limited dining options in the village and the long wait time for food can be frustrating. We are taking your feedback seriously and will work to improve the speed of service and the quality of the food delivery, ensuring that it meets the standards that our guests deserve. Additionally, we are reviewing the packaging used for food delivery to explore more sustainable and guest-friendly options. We also apologize for the breakfast setup. We understand that the concept of preparing your own meal may not have met your expectations, and we are reevaluating this approach. Our goal is to provide a more convenient and enjoyable experience for our guests, and we will work on offering more practical and satisfactory breakfast options moving forward. We hope these measures will help enhance our guests' experiences. We are committed to continually providing better service for all our Sahabat Bob. Your input is invaluable to us and will be forwarded to management for further action. If there’s anything else you would like to share, please contact our Customer Care team via WhatsApp at +6282119007791 (Chat Only). We look forward to welcoming you back to another Bobocabin! See you again! 🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Zuzana, Warm greetings from Bobobox Indonesia! Thank you for sharing your experience during your stay at Bobocabin Umurato Sumba. We regret that our staff did not provide the level of service you expected, and we will be reviewing … Show more
Reviewed: 4 September 2024 · Stayed in August 2024
Verified reviewThe view
The shower smelled bad of eggs and property was far out
Hello Mr/Ms. George, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the unpleasant experience you had during your stay. We deeply regret that the shower had an unpleasant smell, and we understand how disturbing it must have been. Please know that we are investigating this matter to identify the cause and take corrective actions as quickly as possible. Additionally, we understand that the property's location may not have been as convenient as you had hoped. We strive to provide an ideal experience for all our guests, and we regret that this aspect did not meet your expectations. Your feedback is incredibly valuable to us, and we will work diligently to address both issues. We hope to have the opportunity to welcome you again in the future and offer a much more pleasant stay. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at +6282119007791 (Chat Only). Warm regards🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. George, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the unpleasant experience you had during your stay. We de… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 6 June 2024 · Stayed in May 2024
Verified reviewGlamping! Friendly, helpful staff, peaceful and secure location, clean, private, fabulous views, within walking distance of a beach, impressive Smart setup, comfy bed, good air con, hot shower.
Check-in is done online via an app so it does take a bit longer than usual. It’s okay, but patience is required, especially if you’re tired. No cash payments, I personally prefer having the option. Included breakfast was just ok. No fresh milk or creamer with the coffee. Of note, you can buy boxed milk in the lobby.
Hello Mr/Ms. Teri, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We truly appreciate you taking the time to highlight your experience during your stay. We apologize for any inconvenience caused by the online check-in process, which may have taken longer than expected, especially when you're tired. We understand how important it is for our guests to have a smooth and quick check-in, and we will look into ways to improve this experience. We also understand your preference for having the option of cash payments, and we apologize for not being able to offer that flexibility. We will certainly consider this feedback for future improvements to our payment system. Regarding the included breakfast, we're sorry to hear that it did not fully meet your expectations. We appreciate your comment about the coffee options, and we will review this to ensure a more satisfying experience in the future. Additionally, we will explore options to improve our breakfast offerings and better meet the needs of our guests. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at +6282119007791 (Chat Only). Warm regards🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Teri, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We truly appreciate you taking the time to highlight your experience during your stay.… Show more
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewWelcome to the future. The staff are lovely, ready to do anything to help you. They helped us with everything, also to rent a scooter worked well. The cabins are perfectly equipped and the view is breathtaking. The application is a real plus and being able to have quick answers via instant chat is a game changer. In short words, excellent value for money to stay in Sumba. We could see the sea from our bed. Fantastic !!!!
You have to rent a car or a scooter, because there is nothing nearby, anyway to rent a scooter worked well but you have to give your passport as caution.
Hello Mr/Ms. Fred, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We apologize for any inconvenience caused by the location of our property and the need for a car or scooter rental. We understand that the lack of nearby amenities can be challenging, and we appreciate your understanding of this aspect. We are also sorry for any concerns caused by the requirement to provide a passport as a deposit when renting a scooter. We understand that this may not be the most convenient process, and we will review our procedures to ensure that they are as guest-friendly as possible while maintaining security. Your feedback is important to us, and we will certainly take it into account to enhance the experience for future guests. We hope to have the pleasure of welcoming you again, and if there’s anything we can do to make your next stay more comfortable, please don’t hesitate to reach out. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at +6282119007791 (Chat Only). Warm regards🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Fred, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We apologize for any inconvenience caused by the location of our property and the need… Show more
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewLocation and layout of the cabin
Need more time for check in n payment...i can not imagine if there is a lot of guest in the same time n tired. When we check in syatem one of the room error...so the door can not be opened n locked n can't turn off the light
Hello Mr/Ms. Agustina, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the difficulties you experienced during your check-in and the issues with your room. We completely understand how frustrating it can be to face delays during check-in, especially when you're tired, and we regret that the process took longer than expected. We will review the check-in system to ensure it is more efficient, particularly during busy times, to better accommodate our guests. Additionally, we are truly sorry for the malfunction with the room. The door not opening or locking properly, along with the lights not turning off, is certainly not the experience we aim to provide. We understand how important it is for everything to function smoothly, and we will address this issue immediately to prevent it from happening again in the future. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at +6282119007791 (Chat Only). Warm regards🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Agustina, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the difficulties you experienced during your check-in a… Show more
Reviewed: 20 February 2024 · Stayed in February 2024
Verified reviewThe location
Too hot inside. No view.
Hello Mr/Ms. Yannick, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the discomfort you experienced with the temperature inside your room. We understand how important it is to feel comfortable, and we regret that the room was too hot during your stay. We will review our climate control systems to ensure that future guests have a more pleasant and comfortable experience. Additionally, we apologize for the lack of a view from your room. We understand that having a pleasant view can significantly enhance your experience, and we regret that this was not the case during your stay. We will do our best to ensure that our room descriptions provide more accurate information about the views available, so future guests can make more informed choices. If there’s anything else you’d like to discuss, please feel free to contact our Customer Care via WhatsApp at +6282119007791 (Chat Only). Warm regards🐨 Syafira Customer Care Unit | Bobobox Indonesia
Hello Mr/Ms. Yannick, Warm greetings from Bobobox Indonesia! Thank you for sharing your feedback regarding your recent stay at Bobocabin Umarato Sumba. We sincerely apologize for the discomfort you experienced with the temperature insi… Show more
Reviewed: 11 September 2023 · Stayed in September 2023
Verified reviewReviewed: 5 September 2023 · Stayed in September 2023
Verified reviewReviewed: 24 June 2023 · Stayed in June 2023
Verified reviewi like the view, very beautiful
Reviewed: 20 June 2023 · Stayed in June 2023
Verified reviewVery clean, beautiful view, excellent staff. Had a great stay at Bobocabin Sumba!