Reviews of AAA, Astungkara, Amazing Bromo Villa, Managed by Triple A Tour, Additional Bromo Jeep Tour and Airport Shuttle
Jalan Raya Bromo, 67254 Ngadisari, Indonesia
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Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewNothing
We asked for transportation from Tumpak Sewu waterfalls to the hotel, the driver picked us up at 16h and he drove through the craton of Bromo volcano...we got stuck in the sand around 21h. A jeep stopped to rescue us: they wanted 100k rupias to help us with the car. We've been obliged to pay to reach the hotel and we finally arrived at 22h30. We were so hungry, but everything was closed and the hotel staff didn't offer us any food, so we went to sleep since we booked the Bromo jeep tour from the hotel that starts at 2h30am. We woke up and the driver never arrived! So around 3h30 we walked up to the view point to see the sunrise. I would NOT recommend this accomodation to anyone!
Unfortunately, your group got this experience. Bromo at that moment is on Peak Season. Most of transportations are over booking at bromo. For Transportation from Tumpak Sewu to Bromo is on Free of Charge at the end. The guest didn't want to pay for 1 million, but they only got charge 100k from the jeep that helping at that time. We also call for apologise for this circumtances and trying to make it right. We also bring the options of discounted price for doing Bromo to Surabaya Airport. And for Bromo Jeep Tour, we already proposing the price and the tour, but none confirmations. So we don't send any jeep for the guest. Anyway, as per phone call, you just saying it is fine at the moment in the sub airport before leaving Surabaya. But still you give the bad reviews to us. Hope you consider it, free of charge for Transportation Tumpak Sewu - Bromo and Discounted price for Transportation Bromo - Sub Airport. Thank You.
Unfortunately, your group got this experience. Bromo at that moment is on Peak Season. Most of transportations are over booking at bromo. For Transportation from Tumpak Sewu to Bromo is on Free of Charge at the end. The guest didn't want to… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified review