I stayed in Room 1006 of your hotel from March 22nd to 23rd, 2025 (details attached). Unfortunately, I left a power converter adapter in the room. Since I plan to stay at your hotel again in the near future, could you please keep it for me and give it to me during my next stay? My email address is 1057564294@qq.com.

I stayed in Room 1006 of your hotel from March 22nd to 23rd, 2025 (details attached). Unfortunately, I left a power converter adapter in the room. Since I plan to stay at your hotel again in the near future, could you please keep it for me and give it to me during my next stay? My email address is 1057564294@qq.com.

Stayed in March 2025

Breakfast could be better. Service was good except once when they took a while to open slow draining toilet. Not a biggie.

Excellent staff and upscale new property. Excellent views from 11 th floor.

Stayed in December 2024

We only had 2 bath towels, we requested for 2 hair towels, since we were with two small kids, but they said it is not in accordance with their policy.

Sparkling clean and super comfortable room. Great WiFi for working and also Telcomsel signal was excellent inside the room and the lobby.

Stayed in November 2024

the price, its a bit too pricy

Strategic location

Stayed in October 2024

nope, so far so good. but maybe when i bring my own car, the parking space was limited.

value for money with the facilities

Stayed in October 2024

The staff are very kind and all the place is very class

Stayed in September 2024

No comments !

My husband and I had a wonderful stay at BW Express Jakarta! From the hotel managers, officers, front desk staff, bellboys, to room service — everyone was incredibly friendly, courteous, and humble. The hotel restaurant offers a wide range of delicious food, and the location is great — just near Pasar Tanah Abang. We truly felt blessed when the hotel manager and security officer personally escorted us to the nearby bazaar selling beautiful clothing right across from the hotel. Hotel Suite was awesome, clean & aircon was superb. Bed is comfy! During our trip, we also visited Grand Indonesia, Tanah Abang, and Thamrin City — all fantastic shopping spots for apparel and ladies’ clothing. We will definitely return to BW Express Jakarta for our next trip. Thank you so much for your warm hospitality! 🙏

Stayed in July 2025

Nice hotel, very clean, good buffet breakfast. We ordered a massage with room service and it was cheap and really nice. The staff is very kind.

Stayed in March 2025

The rooms facing the slum-like area have windows that do not block any noise. As the mosque next door starts broadcasting prayers through loudspeakers at around 4am for roughly 1,5 hours every night, sleeping comfortably isn't really an option. The staff seems to know about it but didn't really care when we brought it up but just laughed and said "yes, yes"

Stayed in January 2025

The ventilation needs improvement as the room felt stuffy at times especially the bathroom. It’s also disappointing that they were not accommodated/prioritise us our requests for non smoking room..as we already requested in advance since we are staying with kids). With poor air circulation , we can smell smoke cigarettes along the coordinator goes to our room. it made us feel uncomfortable and hardly sleep.

The design and decor are modern and inviting. newly built.

Stayed in December 2024

Probably the location. Nothing to eat at night. But it didnt trouble me mu h

The room was clean & spacious. Smart TV is a bonus. Bed was comfy. The vibe was gooood

Stayed in December 2024

Our Room Wasn’t clean.The floor of our room was covered with a hair from previous guests. It is definitely not the best part of Jakarta.

Stuff was nice.

Stayed in November 2024

Comfortable

Stayed in October 2024

The staff - from the check in counters, to the restaurant, and to the cleaners, are in need of better training. 1) I corresponded with the hotel in advance about early check-in given that my flight lands earlier than their standard check in hours, and was informed that early check-in at my requested time will be subject to an additional fee and based on availability, which was fine with me. We arrived at the hotel, and the front desk was surprised that we had wanted to check in early. I reminded them of my correspondence, and they replied by saying that the hotel is full at the moment, and to come back at 130pm. We went off, and later returned at the said time, only to wait a further hour for rooms to be ready. Several other families were waiting in the lobby. We were then handed keys with no indication about where and when breakfast will be served everyday, about WiFi access, etc. There really was no element of service in that check-in experience alone. 2) On one day, we headed out early and returned to rest at around 2pm, to discover that our room was being cleaned. The housekeeping team had nothing to say and appeared surprised, so we excused ourselves while they finished with their work. At least some communication would have been appreciated. 3) We headed to the in-house restaurant - the crew also appeared surprised that there are patrons outside of breakfast service. Most items from the menu they provided, were not available, so we settled for two glasses of iced tea. Come time for payment, we headed to the counter for payment and we were instead asked by the staff to let him know the items that we ordered.... Seriously? Breakfast was decent tasting but severely lacking in variety - you're better off opting for a stay without breakfast and head out elsewhere.

Considering that the rooms are new, nicely decorated, and very clean, the price per night is really value for money.

Stayed in October 2024

🙉

Stayed in October 2024

Everything was good

Loved the room, the facilities, and the staff. Very conveniently located in Tanah Abang with the shopping at walking distance. The room was very clean with a clean bathroom and good facilities. Breakfast was really good.

Stayed in September 2024

Very clean

Stayed in September 2024

Front of house allowed people to push in when checking in. I liked the hotel so I have booked in again

Clean and great looking property

Stayed in August 2024

request my breakfast take away : inappropriate to give to guest rice, half chicken wing, some vegetables and mineral bottle, untidy box. I think i will get a piece of fruit and juice maybe. Anyway thank you !

New building very neat and clean, friendly staff

Stayed in June 2024

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in February 2025