Location Clean Comfy bed n pillow Friendly staff

Stayed in July 2025

None

Good

Stayed in June 2025

Could do with a better pillow.

Location was actually the main reason I chose this hotel. very convenient as it was next to a shopping center. The porters were extremely polite and helpful.

Stayed in June 2025

The room's carpet was a bit dusty

Mostly everything

Stayed in June 2025

The room isn't soundproof, I can hear TV or someone talk from the next room.

The location

Stayed in May 2025

The staff as always made us feel like family, we appreciate their efforts especially with our daughter.

Stayed in April 2025

un common lobby

friendly

Stayed in March 2025

The bathroom had a glass door. If you are not careful, you can walk into it. My 3 year old grand son did that and had a bloody nose.

Room was very spacious and well-appointed. There is a huge bathtub and a separate shower. Very cosy. The breakfast spread was very good and the service staff are always very friendly. First impression by front desk staff, Alicia, already set the expectation of a wonderful stay.

Stayed in March 2025

We ordered IRD and thought that it could use some feedback... The portion and presentation were great, however the taste is not quite as I expected. Probably needs a little more adjustment in the seasoning.

The service and the staff are amazing. The room was spotless with a very comfortable bed. The entire ambience was beyond expectation.

Stayed in February 2025

The fact that we didn't stay longer in the hotel. I think it'd be awesome if the room rates can be a little lower.

I liked how the staff was attentive and friendly towards our needs. Huge kudos to the front desk reception staff. When it comes to the rooom, I enjoyed the comfy bed and size of the room--fit for a king! The location is also very strategic, located on top of a mall and close to almost everywhere in Surabaya.

Stayed in February 2025

Room on arrival

Location

Stayed in January 2025

it was build at the top of a round parking lot, so its a round shape hotel

clean room

Stayed in November 2024

room corridor is a bit smelly, AC fan in my room was quite noisy, long wait for elevator perhaps due to high occupancy.

I attend graduation ceremony of my son in the same building. So location is great for this occasion. Room is clean, comfortable and classy design. Good quality towel, room linen and bathroom amenities. Excellent service from the staff from security guard, doorman, bell boy and reception team. Great variety of breakfast and friendly service from all team at the gallery restaurant.

Stayed in October 2024

Everything is good

Excellent breakfast, nice food.

Stayed in October 2024

Dying mall

Location

Stayed in August 2024

Need more wall hooks to hang clothes in the bathroom

Hotel employees are nice

Stayed in September 2024

The bad smell on the entrance when we entered to the first lobby after getting off! We’ve been here more than two days now and still it smells bad! But after entering to the 8th floor it’s ok!

You have so many option to eat at the attached mall specifically the Chinese paradise restaurant is a must try! We’re leaving early morning and we got offered by having our breakfast packed to go! Hotel is beautiful and clean, staffs are kind and helpful. The location is also a plus

Stayed in September 2024

Breakfast was poorer than the years before

The friendly staff

Stayed in September 2024

the location is great, and the staff is really helpful

Stayed in July 2024

The bathtub water is a bit dirty. If you use the hot water, theres some residue on it, which makes the water brown. I recede after I ask for help, but it still lingers a bit.

The location is good. The breakfast offers a various foods.

Stayed in August 2024

The lift very slow. The shopping mall is a waste of time.

The room is spacious and clean. Staff was helpful and friendly.

Stayed in July 2024

On the treadmills, we couldn't see the view out the windows.

The rooms were elegant. The bed was fantastically comfortable. The meal areas were gorgeous, and the layout was great for dining. Health area access was awesome with gym, massage and sauna. The bar lounge was great for sitting and having a quiet drink and meet with friends.

Stayed in July 2024

No sign in room to say just do basic cleaning and not change linen everyday to be more sustainable as 3 day stay

Room was excellent Staff always willing to help and smiling Pool was lovely

Stayed in July 2024

The ironing board is difficult to use. The room cleanliness can be better. No refill of the complimentary tea bags after room cleaning.

The location is just beside ciputra mall. The room size is acceptable but not much space to open the luggage. The staffs are very friendly and attentive. The bathroom are very clean and good lightings. The roof top swimming pool is stunning.

Stayed in July 2024