would be perfect if they double check the room before handed to the guests

I get new renovate room which smell really not pleasant but they get me new room and they trying hard to help me and provide all i need , so at the end i just happy to staying there, the staf also do their best.

Stayed in August 2025

Shower curtain was full of orange and black mold, board inside the cabinet was broken. The hair dryer is very old and it is not in the bathroom it was inside the closet. The window was very dirty.

The only thing good about this hotel were the location and the staff.

Stayed in August 2025

Bathroom need to remove bathtub, it’s not necessary because it’s very narrow

The staff is extremely cooperative, the rooms are spacious and clean, the breakfast is varied, and it is close to the shopping center, just a few steps away.

Stayed in August 2025

The curtains are old.

The room was spacious. The pool great. Breakfast delicious. The staff very kind. Directly from the hotel you can enter the hotel.

Stayed in July 2025

I wish to renovate the bathroom shower box.

I have known the hotel for 20 years. It has always been clean...Free ice cubes ..Next to the mall. For your information, the mall is old.

Stayed in April 2025

The toilet are not clean , the slippery rubber fir bath tab has fungus you can see around , towels are very old the colours have changed etc . Ac switch are broken cannot increase or decrease

Location and mall attached

Stayed in July 2025

Aircond is too cold Bathtub can be slippery and dangerous I almost slipped 3 times

Love the bed. So fluffy and comfy.

Stayed in July 2025

The hotel getting old so it need some renovation.

Ok rooms, good wifi, nice pool and close to the mall.

Stayed in June 2025

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I love the way the hotel staff tend to my request, and their front counter & house keeping staff were very helpful and friendly. The second time I came to stay at this hotel and to have my morning breakfast, I noticed their coffee and tea place were re-locate to different area, however it did not affected my breakfast mood at all. (Just that I have been looking where they kept the coffee place😂) And most of all I love the cleanliness of the room & the comfy bed !! Will come back 👏💖 Thank you Ciputra Hotel Mgt & Staff.

Stayed in March 2025

Very old facility required renovation especially rooms toilets

Good location

Stayed in May 2025

Next to the mall

Stayed in May 2025

Rooms are not cleaned enough, cupboards are not functioning well. Most of light connections are not proper. Table lamps are not working and lot more.

location is good as it is connected to Mall

Stayed in May 2025

Breakfast super dupper!

Stayed in April 2025

bed mites in the bed & Q cover. l receive staff attention to change it & remind to vacuum the beds regularly.

The service.

Stayed in April 2025

The room and bathroom showed their age, with noticeably dated decor and very dim lighting—even with all the lights turned on—giving the space a somewhat gloomy feel. That said, everything was spotlessly clean and well maintained, which we truly appreciated despite the need for an update.

We had a pleasant stay at Hotel Ciputra Jakarta, and the hospitality of the staff truly stood out. Despite our very late arrival due to a delayed flight, the front desk team welcomed us warmly and handled our check-in efficiently and with genuine care. Their helpful and courteous attitude made a great first impression and immediately put us at ease after a long day of travel. The room, while a little dated in terms of decor, was well maintained. Everything was in good working order. Overall, the excellent service and thoughtful hospitality more than made up for the older furnishings.

Stayed in April 2025

Warm staff. Beside the mall. Clean. Easy access.

Stayed in April 2025

The only downside for us was the AC, as it was centralled, we couldn't adjust according to our like.

The location of the hotel is strategic. Despite it's an old building, the hotel is great and room is clean. The staff were friendly and helpful as well ! On top of that it's easy to get some food as it's close to the mall.

Stayed in April 2025

The toilet is a little rundown.

The staffs a very friendly and helpful.

Stayed in April 2025

I like the location adjacent to the mall, all staffs are friendly and helpful. Many breakfast Indinesian food choices (better adding sushi counters😀) I think for standard amenities every room shall be provided 2 pairs such as slippers, toothbrushes (was informed by the cleaning service staff we HAVE to ask for extra )

Stayed in April 2025

Price of alcohol could be looked at

Don't eat breakfast

Stayed in March 2025

Nothing at this time

Accommodative

Stayed in March 2025

I found hair from previous guest in the bathtub

The comfortable bed, nice location, easy access to the mall, friendly staffs

Stayed in March 2025

Nil

Well maintained and very comfortable to stay. Special thanks to front desk staff Yasmin and guest experience staff Putri..well deserved the hospitality service

Stayed in March 2025

Old need to renew and change the furniture

The location near the mall

Stayed in February 2025