Reviews of Hotel Ciputra Jakarta managed by Swiss-Belhotel International 4 stars
Jl. Letnan Jenderal S. Parman, 11470 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewMuch is wrong at the room, they never do anything. I have use this hotel for 16 years. + it is near the mall.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewhotel staff and location is good
shower is old shower and not good. breakfast also not so good
Dear Valued Guest, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
Dear Valued Guest, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our servic… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation. Amnesties.
Room 911 is a spooky room
Dear Mrs. Indriyati, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
Dear Mrs. Indriyati, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our serv… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI get new renovate room which smell really not pleasant but they get me new room and they trying hard to help me and provide all i need , so at the end i just happy to staying there, the staf also do their best.
would be perfect if they double check the room before handed to the guests
Dear Mrs. Erniati, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
Dear Mrs. Erniati, We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our servic… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe only thing good about this hotel were the location and the staff.
Shower curtain was full of orange and black mold, board inside the cabinet was broken. The hair dryer is very old and it is not in the bathroom it was inside the closet. The window was very dirty.
Dear Mrs. Winda Sari We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris General Manager of Hotel Ciputra Jakarta
Dear Mrs. Winda Sari We sincerely appreciate your feedback to our hotel. We take note of all your comments. Please rest assured that we have taken corrective action at the point that you have mentioned as we strive daily to improve our serv… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff is extremely cooperative, the rooms are spacious and clean, the breakfast is varied, and it is close to the shopping center, just a few steps away.
Bathroom need to remove bathtub, it’s not necessary because it’s very narrow
Dear Mr. Abdulwahab, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Abdulwahab, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room was spacious. The pool great. Breakfast delicious. The staff very kind. Directly from the hotel you can enter the hotel.
The curtains are old.
Dear Mr. Marco Lodewijk, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Marco Lodewijk, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewDear Mr. Abdullah, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Abdullah, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our g… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewbad smell
Dear Mrs. Ineke Sri Redjeki, We sincerely appreciate your positive feedback in Booking.com. We take note of all your comments regarding the room cleanliness. Please rest assured that we have taken corrective action at the point that you have mentioned, as we strive daily to improve our service and product that we offer to our guests. We look forward to the opportunity of welcoming you back to Hotel Ciputra Jakarta in a very near future. Hospitality Regards, Michael G. Perdikaris, MBA General Manager of Hotel Ciputra Jakarta
Dear Mrs. Ineke Sri Redjeki, We sincerely appreciate your positive feedback in Booking.com. We take note of all your comments regarding the room cleanliness. Please rest assured that we have taken corrective action at the point that you hav… Show more
Reviewed: 10 July 2025 · Stayed in April 2025
Verified reviewI have known the hotel for 20 years. It has always been clean...Free ice cubes ..Next to the mall. For your information, the mall is old.
I wish to renovate the bathroom shower box.
Dear Mr. Khaled, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Khaled, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our gue… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLocation and mall attached
The toilet are not clean , the slippery rubber fir bath tab has fungus you can see around , towels are very old the colours have changed etc . Ac switch are broken cannot increase or decrease
Dear Mr. Said, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Said, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guest… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLove the bed. So fluffy and comfy.
Aircond is too cold Bathtub can be slippery and dangerous I almost slipped 3 times
Dear Mrs. Ivy Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mrs. Ivy Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewOk rooms, good wifi, nice pool and close to the mall.
The hotel getting old so it need some renovation.
Dear Mr. Age, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests. A warm thank you from all of us at Hotel Ciputra Jakarta, and we look forward to welcome you back soon. Hospitality Regards, Michael G. Perdikaris General Manager Hotel Ciputra Jakarta
Dear Mr. Age, Thank you for taking the time to share your experience with us. Please rest assured that your feedback has delivered to the relevant department and we strive daily to improve our service and product that we offer to our guests… Show more