Reviews of Citadines Gatot Subroto Jakarta
177 Jalan Gatot Subroto, 12870 Jakarta, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location very good location, not far from many restaurants, very convinient. The apartment very spacious, clean and lovely view across Jakarta city. Really enjoyed staying here with my friends that visiting Jakarta for a very short trip. The staffs very attentive and care.
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Dear Ibu Maesaroh, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ibu Maesaroh, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightfu… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe thee bedroom apartment was stunning - large, well appointed, wonderful views , balcony, comfortable, smart tv. The citadines pool and gym are excellent and there is a good convenience store on site. A very good supermarket is walkable, as are some good food options. Wonderful staff and free coffee in reception
Nothing
Dear Ms. Clare, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ms. Clare, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful m… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery clean and spacious rooms, excellent and very helpful staff!
Dear Mr. Danijel, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Mr. Danijel, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewExcellent Hotel, clean, great security, new furnishings, absolutely amazing staff who were so friendly and helpful. Daily cleaning at the hotel was great and all air conditioning and facilities worked brilliantly. Great location too, I would definitely recommend!
We had to pay extra for an extra bed which worked out to be quite an expensive add on.
Dear Mr. Nagat, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Mr. Nagat, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful m… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe facilities and the location
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Dear Ms. Melissa, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ms. Melissa, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything
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Dear Ustaz Amer, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ustaz Amer, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful … Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRoom, staffs, location are just great!
Dear Mr/s. Welty, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Mr/s. Welty, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several deligh… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff were all friendly and efficient. The view from the rooms was really nice. Cutleries were complete and the washing machine was so good !!!
Our room had a bad foul smell from the toilet and Kitchen area. Water dispenser keeps beeping as was not working well.
Dear Mr. Adly, Warm greetings from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your recent stay. We are very sorry to hear about the unpleasant odor from the toilet and kitchen area, as well as the issue with the water dispenser continuously beeping due to a malfunction. We understand how these issues must have affected your comfort, and we deeply regret that your experience did not meet the standards we strive to uphold. Please be assured that we have reported these concerns to our housekeeping and engineering teams for immediate action. We are also reviewing our inspection procedures to ensure that such matters are identified and resolved before our guests’ arrival. Your comfort and satisfaction are extremely important to us, and we are committed to taking the necessary steps to improve. We truly hope to have the opportunity to welcome you back and restore your confidence in our service and facilities. Should you consider returning, please feel free to contact me directly—I would be more than happy to personally assist with your arrangements and ensure a much more pleasant stay. Once again, thank you for your valuable feedback and our sincere apologies for the inconvenience caused. Yours sincerely, Fajri Rahmadoni Guest Service Manager Citadines Gatot Subroto Jakarta
Dear Mr. Adly, Warm greetings from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your recent stay. We are v… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewEverything
None
Dear Dr. Amer, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Dr. Amer, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful mo… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewVery nice and clean we have enjoyed the staying
No
Dear Ustaz Hassan,, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ustaz Hassan,, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightf… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGreat location, nice staff! 3br appartement was really spacious. Great way to start our holiday.
Dear Mr/s. Jordana, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Mr/s. Jordana, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several deli… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewFriendly staff. Large 2 bedroom apartment.
We had an issue with the couch. My young son found a nail and broken rotten wood from the couch that he put in his mouth. Luckily we noticed it and our child wasn't harmed and informed the reception and they brought us another couch immediately. The towels are very old. Some areas in the toilet had mold.
Dear Ustaz Wessam, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! We are apology during your stay was not convenience and we will info our housekeeping department to increase our cleanliness level. Ustaz Wessam, as receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ustaz Wessam, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! We are apology during your stay was not convenience and we will info… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe spa and pool are nice, the beds are comfortable
Dear Ms. Marine, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are noticing the score still have lack of our service, perhaps you may share with us that we could do improve and enhance our service better Miss? As receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Ms. Marine, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewView and the pool were very nice. Our suite had 3 bedrooms and actually 4 beds that could facilitate 5 persons. Convenience store in the building was perfect but also a large supermarket at 5 min walking distance. Staff was excellent and services for rental of car and driver were excellent inc payment facilitated by the reception. Communication via Whatsapp was also very convenient. Large malls were only 20min drive.
Restaurant was quite mediocre. Access road to the hotel was very busy.
Dear Mr. Tony, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards, However to enhance our service be better kindly to share any feedback that we could do improve from our side sir ? As receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Guest Service Manager
Dear Mr. Tony, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful mo… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified review