Reviews of Hotel Neo Gubeng by ASTON 3 stars
Jl. Jawa 17-19, Gubeng, 60295 Surabaya, Indonesia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 April 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewA very friendly boutique hotel, in a good quiet inner city location, close to numerous coffee cafes, including the famous Igor's, a great nearby gym and the railway station
The room had no fridge but drinking water is available for free from a dispenser in the hall.
Dear John, Thank you for your valuable feedback. We are pleased to hear that you enjoyed our boutique hotel's friendly atmosphere and convenient location near cafes, a gym, and the railway station. We appreciate your input regarding the absence of a fridge and are glad that the complimentary water dispenser was helpful. We look forward to welcoming you again in the future. Regards, Ilham Setyono Asst Front Office Manager
Dear John, Thank you for your valuable feedback. We are pleased to hear that you enjoyed our boutique hotel's friendly atmosphere and convenient location near cafes, a gym, and the railway station. We appreciate your input regarding the ab… Show more
Reviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewRooms are smaller than they appear on photos, nevertheless it’s alright for just one night.
Bedsheets were really dirty, full of (what seemed) old blood/urine stains. Staff was friendly but no one seemed to speak English. In the evening (10pm) the lights in my room wouldn’t turn off anymore. After calling to the reception multiple times after 20 min. and explicitly saying someone has to check it out someone finally came up, pressed the switches a few times and said to get a mechanic. Again, 20 min. later a young men showed up, pressed the switches a few times and disappeared. After more than half an hour I was called they could not fix the issue tonight. My question if I’m supposed to sleep with all the lights on and if I could get a different room was answered with “okay sir, good night” which confirms they had no clue wat I was saying. At this time it’s almost midnight, I had to get up at 4am and was really annoyed. Didn’t bother trying talking to the staff anymore or file a complaint directly. Honestly been such a bad experience that I will not book this accommodation again.
Dear jim Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our staff and cleanliness in bedroom an room. I am convinced that your comments became our fully attention to improve for the best service in the future. Thank you for taking the time to share your experience. We are looking forward welcoming you back at Hotel Neo Gubeng Surabaya for you next staying in the city. Best Regards, Rendy Lysander Hotel Manager
Dear jim Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our staff an… Show more
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewCould not have asked for more
Aircon
Dear Ronald Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander Hotel Manager
Dear Ronald Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander … Show more
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewThe rooms were clean and staff was friendly
Some of the breakfast items were cold and set up stretches outside which isn’t clear
Dear Phillipa Thank you for your feedback! We're glad to hear you enjoyed the cleanliness of the rooms and the friendliness of our staff. We apologize for the issue with the breakfast items being cold and the unclear setup. Your comments are valuable, and we’ll make sure to address these points to improve the experience for future guests. We hope to welcome you back soon! Best Regard, Rendy Lysander Hotel Manager
Dear Phillipa Thank you for your feedback! We're glad to hear you enjoyed the cleanliness of the rooms and the friendliness of our staff. We apologize for the issue with the breakfast items being cold and the unclear setup. Your comment… Show more
Reviewed: 12 September 2024 · Stayed in July 2024
Verified reviewReviewed: 6 August 2024 · Stayed in July 2024
Verified reviewReviewed: 3 August 2024 · Stayed in May 2024
Verified reviewReviewed: 1 August 2024 · Stayed in August 2024
Verified reviewThe hotel is in a good location on a quiet street, so it's possible to step outside to take the morning air. There were plenty of staff who were always friendly. The value was excellent.
They falsely advertise airport shuttle. The breakfast is quite limited with few healthy options.
Dear Kevin We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander Hotel Manager
Dear Kevin We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the tea… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewFriendly staff and location
Only.option for vegetarians is bread and salad. Bread should not be kept in a heated/warm storage. It dries up and is difficult to eat. Better options for bread spread needed
Dear Srinivasan Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Dept Concern. We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya Best Regard Rendy Lysander Hotel Manager
Dear Srinivasan Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve th… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewThe staff was super nice, security was super warm, front desk and rsv are very fast. Room and bed were big, breakfast is ok. Location is near to everywhere!
We booked 3 rooms and one of the room have some cleanliness issue. But other rooms were ok
Dear yuni thressia Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Housekeeping Dept . We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya Best Regard Rendy Lysander Hotel Manager
Dear yuni thressia Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the be… Show more
Reviewed: 17 July 2024 · Stayed in May 2024
Verified reviewEverything was just fine !
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Dear Michèle Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander Hotel Manager
Dear Michèle Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Rendy Lysander … Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewClose to everything
Getting older the facility
Dear joko, Thank you for your recent review of our hotel. We appreciate all customer feedback as it helps us to improve the service that we provide to our guests. We look forward to seeing you again Best Regards, Rendy Lysander Hotel Manager
Dear joko, Thank you for your recent review of our hotel. We appreciate all customer feedback as it helps us to improve the service that we provide to our guests. We look forward to seeing you again … Show more
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 3 June 2024 · Stayed in June 2024
Verified reviewThe bedsheet is dirty, until our skin itchy, and our room got a lot cockroaches, even at the breakfast bar we can see a lot cockroach come out. Some more hairdryer only can use for 30mins, and have to return. I’m so disappointed on what review said.
Dear Ea Poie, Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our staff and cleanliness. I am convinced that your comments became our fully attention to improve for the best service in the future. Thank you for taking the time to share your experience. We are looking forward welcoming you back at Hotel Neo Gubeng Surabaya for you next staying in the city. Best Regards, Rendy Lysander Hotel Manager
Dear Ea Poie, Greeting Hotel Neo Gubeng Surabaya.. Thank you for choosing Neo Gubeng for stay with Us . I am personally apologized to hear you had such a inconvenience with our staff … Show more
Reviewed: 19 April 2024 · Stayed in March 2024
Verified reviewReviewed: 3 April 2024 · Stayed in March 2024
Verified reviewThe room was spacious and clean, pretty good for the price. We loved our stay very much. The location is not right at the main street so it's pretty calm. Very close to everything. The staff were super nice as well.
Dear zakiyah, We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander Hotel Manager
Dear zakiyah, We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the… Show more
Reviewed: 10 February 2024 · Stayed in February 2024
Verified reviewVery nice hotel close to mall and very comfortable luxurious room . This is the only place I stay in when visiting surabya.
Dear Joanne Thank you for your nice review, we look forward to welcome you back again in our hotel. Best Regard, Rendy Lysander Hotel Manager
Reviewed: 27 January 2024 · Stayed in January 2024
Verified reviewGood location. Good for an over night on way to airport.
In my room, there was a noise of some kind of machinery that kept turning on and off all night long. It really disturbed my sleep.
Dear Sarah Thank you for your recent review of our hotel. We appreciate all customer feedback as it helps us to improve the service that we provide to our guests. We look forward to seeing you again Best Regards, Rendy Lysander Hotel Manager
Dear Sarah Thank you for your recent review of our hotel. We appreciate all customer feedback as it helps us to improve the service that we provide to our guests. We look forward to seeing you again … Show more
Reviewed: 7 January 2024 · Stayed in January 2024
Verified reviewReviewed: 24 December 2023 · Stayed in December 2023
Verified review