Reviews of Cleo Hotel Tunjungan 2 stars
Jl. Basuki Rahmat No 11, Surabaya, Genteng, 60271 Surabaya, Indonesia
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Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewExcellent staff - near to Tunjungan Plaza. Comfy bed. Easy to navigate - got landmarks like Mcd & Richeese nearby.
They need new towels. Also, I opted for a non-smoking room, I got the room at the end of the corridor. I guess that’s where people went to smoke as there were windows nearby. The stench entered our room and it was unbearable when we were sleeping. We had an uncomfortable sleep because of that.
Reviewed: 27 March 2025 · Stayed in February 2025
Verified reviewNear to Tunjungan Plaza
No restaurant
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in November 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewThe hotel staff Eli Nur is very nice and helpful,she helping us to buy a train ticket to Surabaya via online, the hotel is very convenient and close to Tunjungan Plaza the biggest mall in Surabaya and other eateries, food stall just within a walking distance.
The lift is too slow, i need to wait for a few minutes, than when i reach there my room card was discarded, than i have to go down and update again. it takes about 25 mins. The bedroom lights are too dim, need more lights.
Reviewed: 13 October 2024 · Stayed in September 2024
Verified reviewExcellent location.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewLocation is great!
None so far!
Reviewed: 22 January 2024 · Stayed in November 2023
Verified reviewLocation
No water supply
Reviewed: 9 December 2023 · Stayed in November 2023
Verified reviewReviewed: 17 November 2023 · Stayed in November 2023
Verified reviewThe staff. There was a girl behind the reception at night (don't now here name unfortunately) and the security man helpt me a lot with my travel plans (booking a bus ticket and arrange a private driver) And the location is great!
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewLocation is great, walking distance to Tunjungan Plaza
The bedsheets were filthy and full of stains. I don’t think they even washed the bedsheets because it were extremely dirty. There were cockroaches in the room too. Rooms were not soundproof and we can hear the noises from the streets and people talking from other rooms.
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewReviewed: 12 July 2023 · Stayed in June 2023
Verified reviewReviewed: 23 June 2023 · Stayed in April 2023
Verified reviewReviewed: 20 June 2023 · Stayed in June 2023
Verified reviewlocation
smoking room smelly
Reviewed: 15 March 2023 · Stayed in March 2023
Verified reviewReviewed: 9 February 2023 · Stayed in February 2023
Verified reviewLocation is great, right across the Tunjungan Plaza mall and easy to get to anywhere.
Room was very basic, furnishings need upgrades, blacket have stains, and mildews on the seals of the bathroom door, in room phone was dead.
Reviewed: 7 February 2023 · Stayed in February 2023
Verified reviewReviewed: 5 February 2023 · Stayed in February 2023
Verified review👍 good location 👍 near shopping mall 👍 nice place 👍 staff friendly
👎 not clean 👎 not windows from front 👎 not easy to shoping mall
Reviewed: 15 December 2022 · Stayed in December 2022
Verified reviewRight in front of the mall
dirty linen