Stayed here for a night before catching a flight. Out of the main city area. But cheap. Not the cleanest but did the job

Stayed in July 2024

Its needs some painting and repairs

Country heritage Hotel - a review I stayed in the Country Heritage Hotel for two nights and enjoyed my stay, with some reservations. The room was fine, Large with a large bed and usual facilities, but the maintenance and the upkeep of the hotel is something that needs some attention. Its obvious that the building is being run into the ground, because of the lack of repair and painting which desperately needs to be done. The staff working in the hotel were fine, especially the young ladies at reception who spoke good English and I was able to make my needs understood The Buffet breakfast on both mornings were exceptional, There were wide variety of dishes and because I arrived early I was able to enjoy them in peace and quiet. The BBQ in the evenings was a little disappointing, I would have preferred to enjoy some BBQ chicken or similar and other dishes such as Sate’s. Being so close to Madura, some Sate Madura with peanut sauce would have been a delight. The swimming pool was also an enjoyable facility but the lack of shade meant that the water was really too hot to be refreshing, some shade cloth would be a good idea. Also some pool side service would help their cash flow ! The location of the hotel was acceptable, considering that Surabaya is the second largest city inIndonesia. I left the hotel and caught the train to Jakarta. Would I stay there again, yes I would, but hope that some repairs and painting would make this old lady a little more welcoming !

Stayed in June 2024

the room not clean

Stayed in May 2024

Restaurant seemed to be shut Pool was bright green My mates bed gave him a bedbug infestation and their room AC dripped lots of water

Hotel music nightly was nice Comfy beds and clean, good shower and AC in one room Good value for money for 2 nights, as we went on a Bromo tour from here

Stayed in April 2024

Not water not warm, needs a lot of maintenance in the rooms, which they look like they are doing to the main areas but all needs updating in rooms, the private washer didn't work properly, mosquitos everywhere which I wouldnt normally moan about but no nets provided. Cheap but tatty.

Breakfast

Stayed in October 2023

The room that booked through booking.com. The room was so small and bad smell. The laboratory stuck or did not working. The water was drop from air conditioner on the floor. Three peoples has only two pillows and if we need one pillow more and we need pay extra money.

The upgrade room that I changed when I arrived the hotel. It has the good size and bathroom. It has smart TV and other facilities.

Stayed in September 2023

Generally all A. Room is not so clean B. Entrance not interesting at all C. Breakfast not so great.. so so D. Under construction E. Live music too loud and disturbance F. Blanket and towels are old G. Soap is hopeless H. Everything is old I. Location is totally out J.

Big room Night outside food with live music

Stayed in September 2023

The room is too small and not as expected. Far different from that viewed on the website.

Not so many varieties of food

Stayed in July 2023

The Hotel was more a dorm for students than a hotel. The pool was very very dirty. Our toilet didnt work.

The rooms were very cheap.

Stayed in June 2023

Pictures are waaay better than reality! Room is really old and wasn’t really clean.

Really nice friendly staff!

Stayed in March 2023

The rooms we stayed were in bad condition and seems like there is no maintenance have been done at all. Truly disappointed!

Nothing

Stayed in November 2024

Not recommend for the room I'm stayed

Outside was good

Stayed in June 2024

the pool could have been cleaner

nice and close to the arprt for an early flt

Stayed in April 2024

They keep me waiting for long time while The room was ready they don’t give me the because I don’t booking in booking.com site they give the keys while they come and pay to them I suggest if u want to go their just book directly they give you better room other than that they give me room very directly don’t look like three start

The property was good in by looking in picture and outside

Stayed in April 2024

I will list out everything here: 1. Wifi is very bad, could not connect when in my room. 2. Dirty pool, everything is dirty and old, I have more evidences but I can not post more than 4 pictures. 3. There were rats and cockroaches outside my room they were running like crazy, bugs on my bed also. 4. Used mask in my room when I first check in. Room 2002!!! 5. I asked for breakfast at 9:30AM and staff said "Sorry breakfast time stopped at 9AM" , I'm totally okay with that and willing to pay money instead of free breakfast which I should have received. Even when there's still food on trays, I asked if I can pay so you could make me something but he refused and said "Kitchen people are very busy right now....!!!??? " 6. I asked for hair dryer because there were no hair dryer in my room. I called the staff and they said I have to RENT hairdryer for 20.000rupiah...I'm okay with that but they did not send me my hair dryer. 15 minutes later I called again and they said "Okay we will send you hair dryer" but I did not receive it. 30 minutes later I called again and they said the same thing but nothing ever came. When I check out they still asked for that "20.000 rupiah" haha . CRAZY!!!

I did not enjoy. And don't recommend others to stay here.

Stayed in January 2024

It’s very unpleasant experiences, the room is outdated, the shower handle was broken so is very dangerous if young kids touching it and can tears/cut they skin,shower pressure and sink water is not so good , you barely can shower properly, the towels and blankets smells weird, the WiFi connection is very very Poor, and swimming pool water is very dirty not cleared. But overall the staff is very friendly and helpful. I wish in the future the management can fix all that problems above regardless any type of rooms the guesses in.

Nothing at all

Stayed in January 2024

Room very small, AC not cold

No. Room very small like guest house

Stayed in January 2024

The rooms were in bad shape. In my first room, the flush wasn’t working, the air conditioner wasn’t working and even the linen was dirty! Mechanical and bathroom issues can happen, but how can linen be dirty?! I paid extra to upgrade my room and even there the air conditioner would take several hours to reach an acceptable temperature. Basically, the rooms in this property are in a really shoddy condition.

Though my overall experience was bad, the staff there were really really good. They were very friendly and courteous and they did try to help us out as much as they could.

Stayed in December 2023

The hotel would deserve a bit of an update (paint, change of furniture) and it would be much better.

Stayed in October 2023

The place is absolutely clean and neat.

Stayed in October 2023

Dear Booking! I would like to report this Hotel is absolutely not acceptable for any guests! The room was very dirty and disgusting! The air-condition was dirty, it was not look like to be cleaned anytime. The reading lamps was damaged - it’s a safety issue. Although we try to stay (we arrived in the late hours, around 11 o’clock, we were very tired) but we couldn’t. After we turned off the big lights bed bugs appeared - it’s a big health risk for everybody who stay there. We ask another room - I think the issue was not suprised for the staff - they give the ‘deluxe’ but it looks like the same - dirty and disgusting. So we decided to leave them, we just give back the key and go to the nearest Novotel hotel. The Hotel now is look like a ruin, not like on the picture! Maybe the pictures created by Photoshop, or 20 year ago, I don’t know and I don’t care already. But I’m very disappointed and I don’t know how they can work with this health risk! Please check the hotel!

The staff tried to help us.

Stayed in October 2023

Not clean enough in toilet

Many food restaurant near the resort

Stayed in September 2023

- stained sheets - stained filthy mattress - dirty bathroom - stained towels - mosquitoes, bugs & fleas in the room - dim rooms - broken plugs and cabinets - dust everywhere

Nothing

Stayed in September 2023

Could be cleaner.

A nice location and quiet

Stayed in August 2023