Reviews of D'Carol Hotel 3 stars
8 Jalan Gundih, Bubutan, 60172 Surabaya, Indonesia
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Reviewed: 23 September 2024 · Stayed in August 2024
Verified reviewIt's cheap.
The bed was filthy. Although it is close to the Trainstation you cannot walk there and need to take a grab.
Dear Rahel,ch."Warm Greetings from Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We can ensure that all our rooms and linen are clean. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel 😊🙏.
Dear Rahel,ch."Warm Greetings from Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We can ensure that all our rooms and linen are clean. The entire team always tries to provide the best for guests, o… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewLocation
Room, the cleaness is far from the word "clean"
Dear Beby.id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We can ensure that all linen and rooms are clean 🙏 The entire team always tries to provide the best for guests, thank you once again and see you again at D'Carol Hotel😊🙏
Dear Beby.id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We can ensure that all linen and rooms are clean 🙏 The entire team always tries to provide the best for guests, tha… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewNothing
1. Rude staff 2. Poor system, no one has the right to retain passport as it is the property of the issuing country. Initially, they insisted on doing that until I strongly resisted, and then they agreed to collect a deposit of Rp100K. But the hotel only issued a so-called receipt, a small piece of paper size around 2 inch x 2 inch, and warned me if I lost the paper, I won't be able to get back my deposit. 3. Very dirty, both bed sheets and pillow cases are full of yellowish stains and black spots. After check-in and looking at the conditions, then I checked on the previous reviews, then realised that I was not the only gust having the same experience. But what surprised me was the replies from the management. I am considering feedback on my experience to the Indonesia Tourism Promotion Board.
Dear Young,sg, it "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, thank you once again and see you again at D'Carol Hotel😊🙏
Dear Young,sg, it "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, thank you once again and see you again at D'Car… Show more
Reviewed: 13 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 January 2024 · Stayed in January 2024
Verified reviewReviewed: 29 November 2023 · Stayed in November 2023
Verified reviewOk
Double book for wrong date but they wouldnt help me to change it either, so we decided to change the hotel for our next stay.
Dear Alivia, Id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for reviewing your experience with us. For problems with changing schedules or refunds, the procedure is that you can submit it to the application you use for reservations (Booking.com), and then Booking.com will contact the hotel to confirm that you will reschedule. Please understand the existing rules. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊
Dear Alivia, Id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for reviewing your experience with us. For problems with changing schedules or refunds, the procedure is that you can submit it to the application you… Show more
Reviewed: 29 November 2023 · Stayed in November 2023
Verified reviewIts ok
Double book for wrong date but they wouldnt help me to change it either, so we decided to change the hotel for our next stay.
Dear Alivia, Id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for reviewing your experience with us. For problems with changing schedules or refunds, the procedure is that you can submit it to the application you use for reservations (Booking.com), and then Booking.com will contact the hotel to confirm that you will reschedule. Please understand the existing rules. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊
Dear Alivia, Id "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for reviewing your experience with us. For problems with changing schedules or refunds, the procedure is that you can submit it to the application you… Show more
Reviewed: 13 September 2023 · Stayed in September 2023
Verified reviewThe employees don't speak English, but they tried to help.
Where should I start? The sheets are very dirty in this hotel. They need to be refreshed. They were really brown with spots and stains everywhere. When the staff showed us another room, the sheets were just as dirty. I've never seen this dirtiness before in what supposed to be a clean bed. When we asked the staff at first they didn't replace it. Later with a lot of waiting they found clean sheets. They didn't fit the bed, but okay for one night. The bathroom hasnt had a good clean for months. Hairs everywhere, dirt on the walls. The towels were wrapped in plastic, but when we took them out they were really smelly. This hotel needs an investment for new sheets and towels, paint on the walls and good clean. Serouisly pay a little bit more and go somewhere else....
Warm Greetings from Us D'Carol Hotel Surabaya "Thank you for giving us your review/rating. We can guarantee that all the facilities at our hotel are clean and hygienic. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel 😊🙏.
Warm Greetings from Us D'Carol Hotel Surabaya "Thank you for giving us your review/rating. We can guarantee that all the facilities at our hotel are clean and hygienic. The entire team always tries to provide the best for guest… Show more
Reviewed: 15 August 2023 · Stayed in July 2023
Verified reviewNear atation Ps Turi
Lication is at ruko
Warm Greetings from Us D'Carol Hotel Surabaya "Thank you for giving us your review/rating, The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel 😊🙏.
Reviewed: 28 July 2023 · Stayed in July 2023
Verified reviewIf you turn left from the hotel there is a nice lively neighbourhood with lots of streetfood options and friendly people.
Warm Greetings from Us D'Carol Hotel Surabaya "Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel 😊🙏.
Reviewed: 3 June 2023 · Stayed in April 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 22 March 2023 · Stayed in March 2023
Verified reviewReviewed: 16 January 2023 · Stayed in November 2022
Verified reviewI love my twin bed room. It has private bathroom complwte with toilettries and towels. For muslim, it has direction of Mecca.
A bit far from town/shopping centers/train station.
Reviewed: 1 January 2023 · Stayed in January 2023
Verified reviewNothing
Floor very dirty, seems never been moped for years
Dear Eva Conlon, au "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel.
Dear Eva Conlon, au "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, thank you again and see you again at D'Caro… Show more
Reviewed: 20 December 2022 · Stayed in October 2022
Verified reviewReviewed: 8 November 2022 · Stayed in November 2022
Verified reviewLocated arround train station that can be reached by walking (Be aware with taxi/becak driver who aggresively offering their ride). The hotel is only 15 minutes walking from station. Hotel’s receptionist is on 5th floor. They will ask you to leave your ID until you checking out. So prepare either you leave your ID card or driving license or a deposit. The non-smoking room is nice and clean enough for a transit hotel. Nice hotel employees too
Only two electric plugs for charging. If you go with your partner, you have to prepare cable reels
Dear Mr/Mrs Elizabeth . "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are happy to know that you were impressed by the room you stayed in, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel.
Dear Mr/Mrs Elizabeth . "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are happy to know that you were impressed by the room you stayed in, and the friendly service from … Show more