Reviews of D&G Villas Nusa Dua 5 stars
Jalan Setra Ganda Mayu, 80361 Nusa Dua, Indonesia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewBed, size of the property pool was good
cleanliness was very low. kitchen was dirty, pots and pans were dirty. insects like worms and cockroaches were in the room. food for the price was very less and not that great. not much food options
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewApartment layout, size of the rooms and pool. Lighting.
Kitchen has not been maintained. Majority of the kitchen furniture and pottery was not properly cleaned. Caterpillars everywhere around the apartment. Neighbours playing music so loud that it becomes unbearable. Breakfast has limited selection. Neighbourhood looks bad, lots of garbage around, nearby beach is dirty.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice size, good amenities. Lovely staff. Close to shops and restaurants. Moped/grab ride to Bali collective and Nusa dua beach. Good late check out time.
Would have liked to be able to access Netflix on Projector. Beds were quite hard. Breakfast was not great, opted to eat out most mornings. Multiple sockets not working in the main living area/bedroom
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFacilities
Breakfast, Pool Fun
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe best thing about this villa was the swimming pool.
One of the rooms smelt really bad, damp all over. The bathroom smelt bad, too. Breakfast wasn't great. Fruit also had a flavour of mould/damp. Staff helpful but also struggling to speak english. We managed to change the villa after the first night, and the smell was much better. I wouldn't pay this amount of money next time for this villa, as the best was the swimming pool.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThey have serious issues with water pressure from current and past reviews. We checked out early with no hot water or pressure and they blamed the guests. Cost me over $2000 for 1 night stay and refused to refund. Cockroaches in the kitchen and on the cutlery. Beds & pillows were like rocks. Breakfast was stone cold. Location felt like a ghetto. Projector played dvd’s only and primarily Russian. Host was present sleazy with females shirt off and spiking about the villa’s. Absolutely ruined my family vacation. Staff were pleasant and tried their best. Poor communication following check out. I wish I’d never booked this Villa… and will never be back again. If your Villa is not ready to accomodate guests stop charging $460 per night and fix the maintenance issues that plague this property.
See above - disgraceful
Dear James, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Indeed, the hot water storage unit malfunctioned on the evening of your arrival, and we regret the inconvenience this caused. Our team identified and fixed the issue the very next morning. You did not inform us of your intention to check out officially, You also did not return to the villa afterward, even though it had been reserved for you. Later, you requested a refund through Booking.com without any prior communication with us regarding your departure, while the villa remained unavailable to other guests. Regarding your claims: • Our pillows are soft and regularly praised by guests. They are not “stone-hard” as described. • Cockroaches are not native to Bali’s tropical climate. They are more common in colder regions. • You did not pay $2,000 or $460 for a single night. The actual nightly rate for four guests was $240. Our standard price is $290 per night for six guests. Please refrain from making false claims. Concerning the projector: It supports multiple sources beyond DVD, including Netflix, YouTube, and Disney+, all available in several languages. If you experienced difficulties navigating the system, our on-site technician would have been happy to assist you — a simple request would have resolved it. Regarding breakfast: Each guest selects their preferred meal and time through our breakfast form. If you requested breakfast for 9 AM but came to the table at 10 AM, the food may understandably no longer be hot. However, we provide a microwave in the main kitchen, and our staff would have gladly reheated your meal upon request — again, all you needed to do was ask. Finally, we are unsure whom you referred to as “the owner.” Our villa is managed by a professional team wearing clean D&G Villas uniforms. Our staff does not engage in unprofessional behavior — they are present to clean, serve breakfast, and assist you throughout your stay. We always welcome fair feedback to help us improve. However, we kindly ask guests to be honest and constructive when sharing reviews. Warm regards, D&G Villas Team
Dear James, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Indeed, the hot water storage unit malfunctioned on the evening of your arrival, and we regret the inconvenience this… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewPool was amazing and the staff were lovely. Area was very quiet and secluded.
The hot water and pressure kept turning off
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe pool was nice and well maintained
No water from taps inside villa’s for first 2 days, then no warm water. Description of what was in villa was not correct, if the item was there it was not working. Big screen outside was only able to view YouTube. Spa baths were unable to be used due to no water, when we got water then no water pressure so would have taken two days to fill On checkout accused of not paying a laundry bill, I did pay it! Tried to say I did 2 laundry services that we did not! This was the worst place I have ever stayed!
Dear Tracey and David, First of all we would like to say thank you for your time to write review. We do apologize for inconvenience that you experienced during your stay. However regarding your comment about the water, our Technician always come anytime we received any concern about Technical problem at our Villas. We don't need 2 days to fix any Technical issues and most of them can be fixed in 2-3 hours after we receive the report. Only in extra ordinary problem that we can't fix in one day. In some case that the problem can't be fixed in one day we always offer option by moving our Guest to next Villa. We checked to all staff that we never receive any complaint from your Villa regarding no warm water. Regarding Laundry bill, please allow us to deliver our highest apologize for miss understand of the double bill for the same laundry. We already addressed this thing to all of our team so this situation will not happen again in the future.
Dear Tracey and David, First of all we would like to say thank you for your time to write review. We do apologize for inconvenience that you experienced during your stay. However regarding your comment about the water, our Technician alway… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewvilla is beautiful, pool is very nice
little far from the main road
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewEverything, the lounge, the beds, the pool and the whole atmosphere is incredible.
There was nothing i could say wrong about this place. The owner is amazing and has made a great place to stay for everyone.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewAbsolutely amazing place and the staff were fantastic.
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe accomodation was excellent special and great A/C in the bedrooms. Great location to see more of the locals in nusa dua compares to the resort side. Pool was great.
Bed was too hard, sofa wasn’t very comfortable and to be honest the breakfast were not very edible
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLovely pool area and sitting areas. Kitchen facility. Good food. Pool was lovely
Couldn’t walk to the beach. Miscommunication regarding second room.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe pool and all the lighting and the speakers you could use wi-Fi to listen to your own music.
Beds where to hard and more choices for breakfast menu would have been great.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewBreakfast was good and on time.aybe more local food swlections
Maybe an outdoor table and chairs
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe location was good for the amount paid. The concept and the way the villas were designed was wonderful
Cleanliness was a problem. I noticed some insects and roaches in the kitchen. The property could use a good clean up
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewBeautiful place, friendly and helpful staff, customer service amazing
All is perfect for enjoyment
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewWhile this villa has so much potential, it is not properly maintained. Refrigerator not working, air-conditioner not cold, stove no gas... When queried about it, staff was defensive instead of apologetic, making excuses instead of trying their best to help. Considering the price paid, still decent value.
Dear mr Daniel, Thank you for writing review of D&G Villas. Regarding refrigerator that you commented actually was delegated to one of your group member that can't be fixed at the same day due to long holiday for most of the spare part store in Bali and they said OK with it because only one night stay. Next about the AC, we checked the AC working properly and very cold and even the guest that currently stay after you never have problem with it. Same thing as stove, our technician checked it and it is work properly. This kind of situation should be communicated right away after you discover the problem so we can send our technician to check immediately during your stay not by the time you check out. Please also note, the villa that you are commented is the extra villa that you made direct book for one night not the villa that you made reservation via booking.com, because during your group member stay for 4 nights they never experienced this problem.
Dear mr Daniel, Thank you for writing review of D&G Villas. Regarding refrigerator that you commented actually was delegated to one of your group member that can't be fixed at the same day due to long holiday for most of the spare … Show more
Reviewed: 21 December 2024 · Stayed in December 2024
Verified reviewThis would a fabulous space for a family. We took the three bedroom villa but they lock up two for a couple to make it a one bedroom. Lovely large pool and excellent privacy. Fabulous kitchen facilities . Staff are just fabulous in true Balinese style.
The villa is a little tired. It could do with a thorough spring clean , re-staining of the wood. A quick paint job. This would make it pop. Meals are average. I’m not sure where the kitchen is but it seems as though it might be a walk away. Location isn’t outstanding for Nusa Dua and you definitely need transport to get around.
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewThe Villa was nice and big. Especially like the private pool and the projector with big wall screen. Kids enjoyed. Also the breakfast was able to customize and requested time. Even 6:00 am was able to make it.
Cleanliness of the kitchen utensils. Lot of insects like cockroach and big ants everywhere. And due to raining, evening time lot of termites. so need to turn of the lights. and even there was a rat visited the living room. When we check in, the living room lights were not working. Hot water was not working. And it was night time, my kids were very tired and we need to wait long time for fixing all of it. those should be checked before next guest check in.
Reviewed: 6 December 2024 · Stayed in September 2024
Verified reviewThe rooms were very spacious and comfy. Kitchen had everything. Pool area was fantastic
Location was terrible, felt like we were in the middle of a gheto. Dogs barking all night. Breakfast did not meet expectations. Went else where for breakfast even