Reviews of Discovery Ancol 4 stars

Dear Mr. Anwar yang terhormat, Thank you for your feedback. We're glad you enjoyed the variety of dishes we offer. We also understand that our hotel is a bit far from the beach, but we hope you were able to enjoy other facilities like the pool and various activities available. We hope your experience at Discovery Ancol was still enjoyable. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Anwar yang terhormat, Thank you for your feedback. We're glad you enjoyed the variety of dishes we offer. We also understand that our hotel is a bit far from the beach, but we hope you were able to enjoy other facilities like t… Show more

Dear Mr. Neil, Thank you for your feedback. We understand that pricing can be a concern, and we appreciate you bringing this to our attention. We continually strive to provide quality food and drinks that match the experience we offer. Your input is valuable, and we will take it into consideration as we work to improve. If you have any other suggestions or concerns, please feel free to share. Sincerely, Pandu Djojoadisoeprapto General Manager

Dear Mr. Neil, Thank you for your feedback. We understand that pricing can be a concern, and we appreciate you bringing this to our attention. We continually strive to provide quality food and drinks that match the experience we offer. Your… Show more

Dear Mr. Anwaar, Thank you for sharing your feedback. We're glad to hear that you found the hotel clean, spacious, and that our staff was respectful, although we apologize for the language barrier you experienced. Regarding the misunderstanding with your airport transportation, we sincerely apologize for the inconvenience caused and will work to ensure smoother communication for such requests in the future. We understand your concerns about the entrance ticket at the Ancol gates. While the entrance fee is managed by the Ancol area administration and is separate from the hotel, we understand how this can be frustrating for our guests. Your feedback is valuable, and we will pass it along in hopes of improving the guest experience. Thank you again for your comments, and we hope to serve you better in the future. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Anwaar, Thank you for sharing your feedback. We're glad to hear that you found the hotel clean, spacious, and that our staff was respectful, although we apologize for the language barrier you experienced. Regarding the misunder… Show more

Dear Mr. Ronald, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your stay did not meet your expectations, and we deeply regret the inconveniences you encountered. We understand how frustrating the gate charges and transportation delays can be, and we apologize for any confusion or inconvenience this caused during your visit. Rest assured, we are addressing this issue with our team to improve accessibility and ensure smoother experiences for future guests. Regarding the bag checks, we apologize if this felt unwelcoming. While we aim to prioritize guest safety, we will certainly review our procedures to make them as seamless as possible. We also regret the miscommunication about nearby dining options. Our team will be better informed moving forward to assist guests with accurate information about the facilities available. We appreciate your feedback on the hotel's condition, and please know we are continuously working to maintain and enhance our property. We hope you’ll give us the opportunity to provide a more pleasant experience in the future. Your comments are invaluable to us as we strive to improve. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Ronald, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your stay did not meet your expectations, and we deeply regret the inconveniences you encountered. We understand how frustrat… Show more

Dear Mr. Kamarul, Thank you for your feedback. We're happy to hear that you enjoyed our great location, friendly staff, and breakfast. We strive to provide good value for our guests. We apologize for the view from your window and will take this into consideration for future improvements. We hope to welcome you back for an even better experience next time. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Kamarul, Thank you for your feedback. We're happy to hear that you enjoyed our great location, friendly staff, and breakfast. We strive to provide good value for our guests. We apologize for the view from your window and will t… Show more

Dear Mr. Halim, Thank you for your feedback. We're glad to hear that you found our staff respectful. However, we apologize for any inconvenience regarding the access fees when leaving the premises and the challenges in arranging transportation without a personal vehicle. Your comments are important to us, and we'll review our policies to see how we can improve the guest experience. In the meantime, we recommend using our shuttle service for easier trips around the area or reaching out to our concierge for assistance with transportation needs. We hope to welcome you back soon and provide a more seamless experience. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Halim, Thank you for your feedback. We're glad to hear that you found our staff respectful. However, we apologize for any inconvenience regarding the access fees when leaving the premises and the challenges in arranging transpo… Show more

Dear Mr. Abdulaziz, Thank you for your feedback. We’re pleased to hear that you found our staff to be good. However, we regret that the facilities in your room and bathroom did not meet your expectations. Your comments will be shared with our team to address these areas and improve the overall guest experience. Thank you for staying with us, and we hope to have the opportunity to provide a better experience in the future. Warm regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Abdulaziz, Thank you for your feedback. We’re pleased to hear that you found our staff to be good. However, we regret that the facilities in your room and bathroom did not meet your expectations. Your comments will be shared with … Show more

Dear Ms. Amitha, Thank you for your feedback, and we apologize for the inconvenience you experienced. We’re glad to hear you enjoyed the pool, but we regret that the cleanliness and maintenance of your room did not meet your expectations. We take these concerns very seriously and will address the issues with our housekeeping and maintenance teams immediately to ensure that such oversights are corrected. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to better serve you in the future. Thank you for staying with us. Warm regards, Pandu Djojoadisoeprapto General Manager

Dear Ms. Amitha, Thank you for your feedback, and we apologize for the inconvenience you experienced. We’re glad to hear you enjoyed the pool, but we regret that the cleanliness and maintenance of your room did not meet your expectations. … Show more

Dear Mr. Basmah, Thank you for your feedback. We appreciate your loyalty as a returning guest and apologize for any disappointment regarding the room condition and view. We are committed to maintaining high standards and will address your concerns with our maintenance team to ensure improvements are made where necessary. Regarding collaboration with Ancol for offers and renovations, we value your suggestions and will consider them as we continue to enhance our services and facilities. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future at Discovery Ancol. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Basmah, Thank you for your feedback. We appreciate your loyalty as a returning guest and apologize for any disappointment regarding the room condition and view. We are committed to maintaining high standards and will address your c… Show more

Dear Mr. Steven, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a very enjoyable stay at our hotel. It's great to know that you found our rooms spacious and our beds comfortable. We pride ourselves on providing a warm and welcoming environment, and we're glad that our staff, including our manager, could contribute to making your stay pleasant by ensuring everything was to your satisfaction. We're also happy that you found our rates reasonable and enjoyed the breakfast included with your stay. Your kind words are very much appreciated and serve as a great encouragement to our team. We look forward to welcoming you back in the future. Warm regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Steven, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that you had a very enjoyable stay at our hotel. It's great to know that you found our rooms spacious and our be… Show more

Dear Mr/s. Gek Lin, Thank you for taking the time to provide such a constructive review of your stay at our hotel. We are delighted to hear that you were pleased with our location, especially for visits to Ancol Beach or attending concerts in the area. We are glad you appreciated our modern facilities and the comfort we offer, as well as our flexibility in allowing you to check in early. We always strive to provide the best service to ensure our guests' comfort. Thank you also for your feedback regarding our staff's English proficiency. We understand the importance of effective communication and will continue to improve our team's English skills through ongoing training and development. We look forward to welcoming you back to our hotel for an even better experience in the future. Warm regards, Pandu Djojoadisoeprapto General Manager

Dear Mr/s. Gek Lin, Thank you for taking the time to provide such a constructive review of your stay at our hotel. We are delighted to hear that you were pleased with our location, especially for visits to Ancol Beach or attending conce… Show more

Dear Mr. Mohamed Faiz, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the mosquitoes, slow lift, inadequate lighting, thin walls, and concerns about privacy and security are deeply concerning, and we take them very seriously. We will immediately address these issues with our maintenance and housekeeping teams to ensure that they are rectified. Your safety and comfort are our top priorities, and we regret that we fell short in meeting your expectations. Please accept our sincerest apologies, and if there's anything else we can do to make it right, please don't hesitate to let us know. Best regards, Pandu Djojoadisoeprapto General Manager

Dear Mr. Mohamed Faiz, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the mosquitoes, slow lift, inadequate lighting, thin walls, and concerns about privacy and security are deeply co… Show more