Clean, centrally located and comfortable rooms.

Stayed in July 2025

Had to wait 40 minutes to check in (room was not ready by 3pm). Could be nice to have a spa on the premises.

Nice, clean, spacious room, good WiFi. Great breakfast buffet. Friendly staff.

Stayed in August 2025

Clean and comfortable, good views from the room and nice staff throughout the hotel. Location was great, with many restaurants and services around.

Stayed in August 2025

Nothing.

The hotel was everything one would expect in a Hilton. Excellent and friendly reception, excellent dining facilities and a different buffet every night. Gym facilities were comprehensive and the pool area was ideal on a hot day. I enjoyed the hospitality of the executive lounge and my compliments to Max who hosted me and other guests there.

Stayed in August 2025

Went upstairs Cloud 22 Rooftop Bar full of smell of cigarette.

The location is close to TP mall. The Makan Kitchen offer an amazing dishes ❤️of Indonesian cuisine plus Chinese and western cuisine. They provided very good customer service from the cafe, the Makan Kitchen, the receptionists. the housekeeping and the concierge. Love our stay❤️

Stayed in July 2025

N.A

Breakfast has wide variety to choose from, staff was attentive and friendly at all times. Hotel check-in experience was swift and welcoming, overall, the staff was friendly and always ready to help.

Stayed in July 2025

-

Location is great, right beside the vibrant Jalan Tunjungan. You can take a quick walk at night to grab some snacks or just join the crowd right in front of the hotel.

Stayed in June 2025

Please provide a better coffee for complimentary at the room. 2 sachet of nescafe seems cheap for a high rating star hotel.

Overall good.

Stayed in June 2025

Nice spacious rooms, good pool and gym, lots of breakfast choices. On a lively street with many restos.

Stayed in June 2025

Almost every thing was okay

Staff very friendly very nice and clean room

Stayed in June 2025

Pool in shade (As an Australian who loves sunshine)! Very clean but getting a little tired but good price so was all good (-:

Friendly staff (-: central location. Big room (we had 5 suitcases). Easy for grab cars to find.

Stayed in June 2025

Exceptional Service During My Stay I would like to extend my heartfelt thanks to the team at DoubleTree by Hilton for making my recent stay from 4 May to 7 May, and again on 8 May to 9 May 2025, truly enjoyable. A special mention goes to Ms. Miranda, whose exceptional attentiveness and professionalism stood out from the very beginning. From handling my team reservation with care to ensuring a smooth check-in and check-out process, she consistently went above and beyond to make me feel welcome and well taken care of. Her warm demeanor and dedication in replying to every messages to excellent service truly made a difference in my experience. Thank you once again to the entire team. Highly recommended to stay at Double Tree by Hilton when ever in Surabaya. Warm regards, Amelia J

Stayed in May 2025

Position

Location

Stayed in April 2025

In my situation, my daughter engagement party, the hotel very helpfull with two hours late check out.

Stayed in May 2025

I have made a reservation for 3 nights, the first 2 nights were booked through booking.com and the other night was booked directly through the hotel website. The check-in date was 13/04/25. I requested the receptionist to change the booking information on 15-16/04/2025 that was made directly with the hotel (as of 13/04/2025, I can change or cancel the booking in the 2nd booking) by changing the booking from a room including breakfast to a room only booking, excluding breakfast (I had an early morning flight). For such a change, the room rate should be cheaper. However, when collecting the money, the staff charged the room rate at the original rate, which was a room with breakfast, and then informed me that your room does not include breakfast. This I checked the total amount again and found out that the staff did not change the booking conditions. So I showed the staff the room rate including breakfast stated in the email. The staff was silent and asked what time my flight was and that the restaurant would prepare a breakfast box. Actually, I did not mind it at all. If the staff did not lie, it would be like I was deceived by the hotel/staff.

Everything is ok except the limited of elevator, there are 4 elevators but it can be used only 2 elevators.

Stayed in April 2025

Nothing

The room is amazing, diner and breakfast in the hotel is also really good.

Stayed in April 2025

The connection providing TV to the room was unstable and it frequently broke when watching a movie.

Stayed in April 2025

The location was central with easy access to shopping centers and eateries. The manager Adi was friendly, approachable and helpful in meeting the needs of the guests such as helping us get transport to the nearby shopping malls. The Makan Kitchen breakfast was excellent with a wide selection of food.

Stayed in March 2025

No complaints

Very pleasant environment with friendly and efficient staff. Great food and facilities. An excellent and well equipped gym

Stayed in March 2025

Food Buffet and A La Carte were really good. Great food selection. Incredible staff serve

Stayed in February 2025

Lintang and all the hosts were phenomenal. They decorated my room the way I like it. Thank you so much for making my stay comfortable! I rate it 10/10!

Stayed in January 2025

None

Everything was great. Location. Cleanliness. Service. Food. Welcome drink was a 100.

Stayed in February 2025

N/A

Very clean , friendly staffs

Stayed in January 2025

Parking area separate with the building

Breakfast was excellent as per expectation

Stayed in January 2025