Reviews of DoubleTree by Hilton Surabaya 5 stars
Jl. Tunjungan 12, Genteng, 60275 Surabaya, Indonesia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNear the city center and big department store, friendly staff, comfortable bed, clean and tidy. Outdoor pool with cool water is nice addition after a hot day in the city. Highly recommended!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThis hotel locates near mosque. The prayer startes at 4AM. You can clearly hear the prayer in the room. Soudproof can be enhancemed. All my repspect to Muslim.
Thank you for your feedback. We are sorry to learn about the disturbance with regards to the noise. However we hope you would consider staying with us again. Sincerely, Shane Ingram General Manager
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewClean, centrally located and comfortable rooms.
Dear Cynthia Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice, clean, spacious room, good WiFi. Great breakfast buffet. Friendly staff.
Had to wait 40 minutes to check in (room was not ready by 3pm). Could be nice to have a spa on the premises.
Dear Sergii Thank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya. Kind Regards, Shane Ingram General Manager
Dear Sergii Thank you for taking the time to share your recent experience in DoubleTree by Hilton Surabaya and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to Surabaya. Kind R… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable, good views from the room and nice staff throughout the hotel. Location was great, with many restaurants and services around.
Dear Jenna Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe hotel was everything one would expect in a Hilton. Excellent and friendly reception, excellent dining facilities and a different buffet every night. Gym facilities were comprehensive and the pool area was ideal on a hot day. I enjoyed the hospitality of the executive lounge and my compliments to Max who hosted me and other guests there.
Nothing.
Dear Kevin Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location is close to TP mall. The Makan Kitchen offer an amazing dishes ❤️of Indonesian cuisine plus Chinese and western cuisine. They provided very good customer service from the cafe, the Makan Kitchen, the receptionists. the housekeeping and the concierge. Love our stay❤️
Went upstairs Cloud 22 Rooftop Bar full of smell of cigarette.
Dear Hasti Widiyanti Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. Kind Regards, Shane Ingram General Manager
Dear Hasti Widiyanti Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya.… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBreakfast has wide variety to choose from, staff was attentive and friendly at all times. Hotel check-in experience was swift and welcoming, overall, the staff was friendly and always ready to help.
N.A
Dear Surene Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLocation is great, right beside the vibrant Jalan Tunjungan. You can take a quick walk at night to grab some snacks or just join the crowd right in front of the hotel.
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Dear Archie Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. Kind Regards, Shane Ingram General Manager
Dear Archie Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. Kind Re… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewOverall good.
Please provide a better coffee for complimentary at the room. 2 sachet of nescafe seems cheap for a high rating star hotel.
Dear H Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewIt was ok. But the call to prayer was so loud the windows vibrated from 3.20am to 4am. I live on a main road. Used to a lot of noise. This was insane. I’ve been travelling in Muslim countries for 50 years. Never had this. Don’t stay on west side of building
Don’t stay here. If you have to don’t stay on west side of building. It’s was insanely ridiculously noisy. I’ve stood in front of speakers at a AC/DC concert. This was noisier. Windows vibrated. From 3-13 am to 4 am. Also for a solo traveler the breakfast was ridiculously expensive. Don’t stay here. Second worst Hilton I’ve stayed in.
Dear Quentin, We thank you for providing us with review of your recent stay. We are sorry to learn that you had issue with the noise coming from the prayer outside and we will review your comment for improvement in our guest experience. We are sorry for your inconvenience. Sincerely, Shane Ingram General Manager
Dear Quentin, We thank you for providing us with review of your recent stay. We are sorry to learn that you had issue with the noise coming from the prayer outside and we will review your comment for improvement in our guest experience. We… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewNice spacious rooms, good pool and gym, lots of breakfast choices. On a lively street with many restos.
Dear Garry Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 14 June 2025 · Stayed in June 2025
Verified review👍🏼👍🏼👍🏼👍🏼👍🏼🦾
Dear Sir/Madam, Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. Kind Regards, Shane Ingram General Manager
Dear Sir/Madam, Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya. … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewStaff very friendly very nice and clean room
Almost every thing was okay
Dear Mahmood Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcoming you back to DoubleTree by Hilton Surabaya soon. Kind Regards, Shane Ingram General Manager
Reviewed: 12 June 2025 · Stayed in April 2025
Verified review