Reviews of Brits Hotel Puri Indah 3 stars
Jl. Kembang Abadi Raya Blok A1 No 1, Kembangan Selatan, 11610 Jakarta, Indonesia
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Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewGood
The TV automatically turned on in the middle night during my stay.
Dear Ms Szuwei, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the TV turning on unexpectedly during the night. We have forwarded this issue to our engineering team for immediate inspection and to ensure it won’t happen again in the future. Your comfort is very important to us, and we truly appreciate your feedback. Warm regards, Alif Alvian Front Office Manager
Dear Ms Szuwei, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the TV turning on unexpectedly during the night. We have forwarded this issue to our engineering team for immediate inspe… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewgood
Dear RyaNav01, Thank you for your kind feedback. We’re glad to hear you had a good experience with us. We look forward to welcoming you again soon. Warm regards, Alif Alvian Front Office Manager
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewClose to my family's house
The AC was very noisy, we couldn't sleep so we had to turn off the AC
Dear Mrs Sylvia, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noisy air conditioning in your room. We understand how important a good night's rest is, and we're truly sorry that this issue affected your comfort. Our engineering team has been informed and will take immediate action to inspect and resolve the problem. We appreciate your understanding and hope to have the opportunity to welcome you back with a much improved experience. Warm regards, Alif Alvian Front Office Manager
Dear Mrs Sylvia, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the noisy air conditioning in your room. We understand how important a good night's rest is, and we're truly sorry that t… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewServices, cleanliness, courtesy
Small size room, limited parking space
Dear Mr ALI CHARLES HADI, Thank you for taking the time to share your feedback with us. We’re very pleased to know that you appreciated our service, cleanliness, and the courtesy of our team. Your recognition truly means a lot and motivates us to keep delivering excellent hospitality. At the same time, we apologize if the room size and parking availability did not meet your expectations. We understand how these aspects can impact overall comfort, and we are continuously looking for ways to improve our guest experience. We hope to welcome you back again and provide an even better stay next time. Warm regards, Alif Alvian Front Office Manager
Dear Mr ALI CHARLES HADI, Thank you for taking the time to share your feedback with us. We’re very pleased to know that you appreciated our service, cleanliness, and the courtesy of our team. Your recognition truly means a lot and motivat… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewLocation for me was great, and breakfast buffet was good and affordable. A few things needed fixing in the room - not big, but all of them should have easily been seen and fixed by staff every day... But ignored... Eg shower head blocked and nearly unusable, safe unusable, curtains falling off the rails so can not close, tv remote cover cannot stay on - not big but annoying and unnecessary a guest have to ask to fix. Also park in the basement but can not have access to the basement on key card for guests is ludicrous.
Dear Valued Guest, Thank you for taking the time to share your feedback and for staying at Brits Hotel Puri Indah. We re glad to hear you enjoyed our location and found the breakfast buffet to be satisfying and affordable. However, we sincerely apologize for the inconveniences you experienced in your room. What you mentioned such as the blocked shower head, unusable safe, curtains off the rails, and TV remote cover should have been detected and resolved by our team before your arrival. We truly appreciate you bringing these matters to our attention, and we will ensure they are addressed immediately. Regarding the basement access, we understand how frustrating that must have been, and we are currently reviewing our procedures to improve convenience for all our guests. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the near future. Warm regards, Alif Alvian Front Office Manager
Dear Valued Guest, Thank you for taking the time to share your feedback and for staying at Brits Hotel Puri Indah. We re glad to hear you enjoyed our location and found the breakfast buffet to be satisfying and affordable. However, we sin… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything..
Not the food
Dear Elmer John, Thank you for your kind words! We’re delighted to hear that you had a great stay with us. We look forward to welcoming you back soon! Best Regards, Alif Alvian Front Office Manager
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThis is a good hotel
Dear Elmer John, Thank you for your kind feedback! We’re happy to hear that you had a good stay at Brits Hotel Puri Indah. We look forward to welcoming you again in the future! Best Regards, Alif Alvian Front Office Manager
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewLocation, staff and rooms
No issues
Dear Peter Dalkeith, Thank you for your positive feedback! We’re delighted to know that you enjoyed our location, staff, and rooms. We truly appreciate your support and look forward to welcoming you back soon! Best Regards, Alif Alvian Front Office Manager
Dear Peter Dalkeith, Thank you for your positive feedback! We’re delighted to know that you enjoyed our location, staff, and rooms. We truly appreciate your support and look forward to welcoming you back soon! Best Regards, Alif Alvian F… Show more
Reviewed: 10 February 2025 · Stayed in December 2024
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewPrice, location, fluffy bed, towel, hotel menu.
Corridor smell, toiletries, facility, sofa in the room appearance.
Dear valued guest, Thank you for sharing your feedback. We're glad to hear you appreciated our price, location, comfortable beds, towels, and hotel menu. However, we sincerely apologize for the aspects that did not meet your expectations, such as the corridor smell, toiletries, facilities, and the appearance of the sofa in the room. Your comments are valuable, and we will address these issues with our team to ensure improvements are made. We hope to welcome you back for a better experience in the future. Thank you, Kind regards, Muhammad Iswanto General Manager
Dear valued guest, Thank you for sharing your feedback. We're glad to hear you appreciated our price, location, comfortable beds, towels, and hotel menu. However, we sincerely apologize for the aspects that did not meet your expectation… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewLocation
sanitary bowl get stuck
Dear Mr. Kong Choon, Thank you for your feedback. We apologize for the inconvenience caused by the issue with the sanitary bowl. Our maintenance team has been notified, and we are taking immediate action to resolve the problem. We appreciate your understanding and hope to provide a better experience on your next visit. Kind regards, Muhammad Iswanto General Manager
Dear Mr. Kong Choon, Thank you for your feedback. We apologize for the inconvenience caused by the issue with the sanitary bowl. Our maintenance team has been notified, and we are taking immediate action to resolve the problem. We appreciat… Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewVery clean Friendly staff Great facilities
Dear Wayne, Thank you for your kind feedback! We're thrilled to hear you enjoyed the cleanliness, our friendly staff, and the great facilities. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay. Thank you, Kind regards, Muhammad Iswanto General Manager
Dear Wayne, Thank you for your kind feedback! We're thrilled to hear you enjoyed the cleanliness, our friendly staff, and the great facilities. Your satisfaction is our top priority, and we look forward to welcoming you back for another… Show more
Reviewed: 5 October 2024 · Stayed in July 2024
Verified reviewReviewed: 1 October 2024 · Stayed in July 2024
Verified reviewNever have i stayed in the same hotel almost every time i visited a location, but here i am spending nights here again. This hotel gives an excellent run for its price. Just one word, AWESOME! Staffs, room, cleanliness, comfort of the bed (love their extra size pillow).
Dear Harry, Thank you for such an incredible review! We’re honored to be your go-to hotel for your visits. It’s fantastic to hear that our value, friendly staff, clean rooms, and comfortable beds (with those extra-large pillows!) have made such a great impression. Your continued trust in us means the world, and we can’t wait to welcome you back to Brits Hotel Puri Indah for more AWESOME stays! Kind regards, Muhammad Iswanto General Manager
Dear Harry, Thank you for such an incredible review! We’re honored to be your go-to hotel for your visits. It’s fantastic to hear that our value, friendly staff, clean rooms, and comfortable beds (with those extra-large pillows!) have made … Show more
Reviewed: 1 October 2024 · Stayed in July 2024
Verified reviewBeen our preferred hotel whenever we visited Jakarta. The location is perfect for us although it might not be for everyone. There are tons of nice eateries within walking distance. The staffs are awesome, everyone is kind, helpful and attentive, thumbs up! Their treatment to us is a big factor in our decision entrusting this hotel to give us a comfortable, relaxing nights. The breakfast is awesome! It's more of Indonesian breakfast and contrary to many other hotels at this price point, their breakfast are delicious! Among the few which i rated to be an actual taste of Indonesian food.
Dear Harry, Thank you so much for your heartfelt review! We're truly honored to be your preferred hotel in Jakarta. It’s wonderful to know that you enjoy our comfortable accommodations, convenient location, and the abundance of nearby eateries. We're especially thrilled to hear that our team’s kindness and attentiveness played such a big part in making your stays with us so enjoyable. We take great pride in offering a delicious, authentic Indonesian breakfast, and we're delighted you appreciate the local flavors. We can’t wait to welcome you back for more relaxing nights at Brits Hotel Puri Indah! Kind regards, Muhammad Iswanto General Manager
Dear Harry, Thank you so much for your heartfelt review! We're truly honored to be your preferred hotel in Jakarta. It’s wonderful to know that you enjoy our comfortable accommodations, convenient location, and the abundance of nearby e… Show more
Reviewed: 19 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 August 2024 · Stayed in July 2024
Verified review