For the size of the property there were absolutely not enough sun loungers around the pool or on the beach, 40-50 with a hotel with several 100 rooms and not many attractions nearby.

Lovely pool, warm and clean.

Stayed in August 2025

First room had bad air con/musty smell so they moved us immediately. Second room pillows smelt awful of body odour, but again they were super quick to rectify and provide new pillows. Bbq buffet night - food was plentiful.

Staff! Very helpful but sometimes a little undertrained… Pools were fantastic, grounds lively and location spot on.

Stayed in August 2025

None

The beach

Stayed in August 2025

Beautiful spot on the beach . Clean and staff amazing

Stayed in August 2025

Nothing - everything was perfect. The only suggestion would be to increase the number of sun loungers and umbrellas by the pool – during higher occupancy it can be difficult to find a spot in the shade. I didn’t always understand (from the Asian menu) what was being served for breakfast – perhaps a short description would be helpful.

The property was beautiful, the surroundings wonderful, excellently designed, the rooms very spacious with a stunning sea view, and the staff – I have never met kinder and more helpful people.

Stayed in August 2025

The hotel was near-perfect, but be aware that the available shops in the adjacent Lagoi Plaza are limited. Great for a short stay but you may struggle to be occupied for a long stay as there are limited food and entertainment options close by.

Our 2-night stay at the 4 Points Sheraton was excellent and very relaxing. The shuttle bus from the ferry terminal was easy and communication by the staff was clear. We arrived at peak check-in time and unfortunately our room was not ready. Due to some issues, it took 90 minutes for our room to be ready, however the staff were exceptional and very apologetic. They gave us a free dinner at the restaurant, delivered fresh fruit and rinks to our room, and then provided a complementary upgrade to a villa for our 2nd night. The room was fantastic - spacious, well appointed and a great ocean view, however the villa was absolutely amazing. It was the nicest accommodation we have stayed in. The private pool and outdoor furniture was great and the room was huge. Certainly the largest bathroom we had ever seen with indoor and outdoor showers. Staff at the spa were professional and of very high standard. Breakfast at the restaurant was plentiful and great local and western selections. Dinner was also great. We tried only Indonesian specialties such as Pulai Gakis, with Djamu to drink. The staff were friendly and knowledgeable and very keen to talk about the local fare. Check out was easy and the shuttle back to the ferry ran on time and maximised our time at the hotel. The staff were all fabulous. Very special mention to Gede for his exceptional service, Viona at check-in and Dona in the Restaurant were amazing too. We will certainly return.

Stayed in August 2025

sheets smell old. noticed small stains as well.

in front of the beach, price is reasonable, water was warm. i like the gym too. the spa was great.

Stayed in August 2025

prices, so expensive to eat and drink in the hotel, advertises a plaza next door, only a few shops were open.

staff were great, house keeping made our room up for our anniversary as a surprise, really nice, kept us with lots of water.

Stayed in August 2025

Nothing!

Me and my friend loved everything! We were there to take a break and also celebrate her birthday.

Stayed in July 2025

Limited in-house activity - I was looking forward to the aqua aerobics at the pool (as per daily activity schedule) but no instructor was there. Variety of Food - limited choices

Like the pool and comfortable clean room. Thanks to the kind and helpful staff who decorated the room in celebration of my hubby’s birthday!

Stayed in July 2025

Gym was sandy on the floors and the exercise mats provided. Housekeeping did not remove a plate in the room.

Large property, friendly staff, nice breakfast with good variety. Room was a good size.

Stayed in August 2025

The dinner on our last night there (Wed 13th) wasn't up to scratch. One of us had the Australian beef and the meat was very tough. The staff did swap it for another meal at no charge, but by the time that arrived I had nearly finished my meal, which is not ideal. Also, one of the waiters dropped a dish with sauce on it. He apologised but didn't come back to clean up and no-one else did either. We had to ask someone to clean the floor beside us.

Great facilities - we enjoyed the pool and having drinks at the Lagoi Bar. Easy access to the beach was good too, with a short walk to hire kayaks and to the Plaza shopping centre.

Stayed in August 2025

Friendly staff.Good location by the beach.

Stayed in August 2025

Not much to do

It was clean, modern facilities and friendly staff

Stayed in August 2025

A strange smell in the bathroom and a in the room of our kids.

Great Pool and extremely friendly staff

Stayed in August 2025

There was a musty smell in the room could not be gotten rid off despite opening the terrace door.

Big comfortable modern room with good amenities. Wooden floor with a good wardrobe and space for unpacking. The mattress was firm and the room was clean. Great beach and very pleasant and polite staff.

Stayed in August 2025

Close to ferry, nice breakfast, ocean view room has a beautiful scenery.

Stayed in August 2025

Nothing

Brilliant staff, lovely food, great atmosphere

Stayed in August 2025

not too spacious

very friendly staffs that goes all the way to help you especially Sonia

Stayed in August 2025

On the first day, my door being knocked, and the staff asked me to move from my room because of their miscommunication and checked another guest into my room also. It was quite an unpleasant experience because I was about to take a shower at that time. The manager did say sorry for that, though, after the incident.

The romantic dinner was great. The facilities were good. Food were fantastic. The views are superb

Stayed in August 2025

One seated dinner which took ages to serve…but think the chef was also cooking for room service as rather dining* room was empty

Spacious clean friendly Please say hi to Fevri at the poolside bar/ restaurant..great service and conversation

Stayed in August 2025

Nothing

We had an unforgettable stay thanks to the exceptional hospitality of the hotel managers, Gede and Andi, and their amazing team. From the moment we arrived, we were warmly welcomed and well taken care of — their attention to detail and genuine care truly made the difference. The team thoughtfully arranged a temporary room for us while our villa was being prepared, which we deeply appreciated after a long journey. On top of that, they went above and beyond to create a beautiful birthday setup in our villa. It was stunning — every detail felt personal and heartfelt, and it made the celebration incredibly special. The service throughout the resort was consistently outstanding. Staff at both Rempah Kitchen and El Lagoi were cheerful, attentive, and went out of their way to make us feel at home. Every interaction reflected a high standard of service and professionalism. Overall, we felt thoroughly spoiled during our entire stay and wouldn’t hesitate to recommend this hotel to anyone looking for a memorable and relaxing getaway. We’re already looking forward to our next visit!

Stayed in August 2025

my wife and I were left very much on our own to do our own things which was what we were looking for when we plan this short holiday. relaxing. The hotel staffs services were immaculate and helpful without being over intrusive. Thank you for their all round excellent service. .

Stayed in August 2025

Really great staff. Would recommend for all ages as the resort has a good balance of things to do for all

Stayed in August 2025