Reviews of Four Points by Sheraton Makassar 4 stars
Jl. Andi Djemma No.130, 90222 Makassar, Indonesia
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Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe location is not that accessible. The main highway outside is crowded and there's no pedestrian lane and seems very dangerous for people that are just walking, especially the motorcycles.
The smell of the room, it smells old and moldy.
Dear Mr Abigail, Thank you for your candid feedback. We are truly sorry to hear about the accessibility issues you encountered and the unpleasant odor in your room. Your comments regarding the surrounding traffic and pedestrian safety are noted and will be shared with the relevant local authorities for potential improvements. We are also conducting a through review of our room maintenance procedures to ensure all rooms meet our high standards of cleanliness and comfort. We value your feedback as it helps us identify areas for improvement. Regards, Management Four Points by Sheraton Makassar
Dear Mr Abigail, Thank you for your candid feedback. We are truly sorry to hear about the accessibility issues you encountered and the unpleasant odor in your room. Your comments regarding the surrounding traffic and pedestrian safety are… Show more
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewStuff good and respectful
Bathroom and toilet
Dear Mr. Arman, Thank you for sharing your valuable feedback with us. We truly appreciate it, and it is an honor to serve you. We look forward to welcoming you back to Four Points by Sheraton Makassar in the near future. For any arrangements before your next visit, please feel free to reach out directly. You can contact us at (+62) 411 8099 999, via WhatsApp at (+62) 811 4150 0999, or by email at reservation.makassar@fourpoints.com. We would be delighted to ensure that all your needs are prepared to your satisfaction. Thank you once again, and stay healthy! Best regards, Management Four Points by Sheraton Makassar
Dear Mr. Arman, Thank you for sharing your valuable feedback with us. We truly appreciate it, and it is an honor to serve you. We look forward to welcoming you back to Four Points by Sheraton Makassar in the near future. For any arrangement… Show more
Reviewed: 23 November 2024 · Stayed in October 2024
Verified reviewReviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 14 May 2024 · Stayed in May 2024
Verified reviewBreakfast, spacious room
Elevators were slow and malfunctioning, furniture in the rooms are old, we had to ask for several (basic) amenities that were missing (towels, hairdryer). The food in the restaurant is okay, but not excellent. Quite some showers didn’t have warm water.
Dear Mr. Frank, Warm greetings always from Four Points by Sheraton, Makassar! First of all, we would like to say thank you for choosing Four Points by Sheraton Makassar and we sincerely apologize for your unpleasant experience, regarding this matter we will follow up on your complaints and input. We will also continue to provide development to always provide friendly, proactive and efficient service in the future. Thank you and always be healthy Greetings, Four Points by Sheraton Makassar
Dear Mr. Frank, Warm greetings always from Four Points by Sheraton, Makassar! First of all, we would like to say thank you for choosing Four Points by Sheraton Makassar and we sincerely apologize for your unpleasant experience, regarding th… Show more
Reviewed: 30 March 2024 · Stayed in March 2024
Verified reviewgreat staffs, spacious room
small toilet
Dear Mr. Muhammad Abdureza, Thank you so much for taking the time to write a review about your recent stay at our property on Booking.com. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Dear Mr. Muhammad Abdureza, Thank you so much for taking the time to write a review about your recent stay at our property on Booking.com. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with… Show more
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewBathroom is not cleaned properly. Overall room is old and not well maintained
Dear Mr. Louis, Thank you for sharing your valuable feedback on Booking.com We deeply regret for the unpleasant experience you came across during your stay with us. We always strive to provide the best experience for our guests, and on this occasion, we did not meet your expectations. Our sincere apologies for this unfortunate incident regarding the bathroom issue in your room. Together with our team, we will follow up on your feedback and make sure that this kind of experience won't happen again. Please rest assured that we are looking into the matter with the utmost seriousness. We appreciate your patronage, and we hope to have the opportunity to serve you better in the future. Thank you once again for taking the time to share your feedback with us. Warm Regards
Dear Mr. Louis, Thank you for sharing your valuable feedback on Booking.com We deeply regret for the unpleasant experience you came across during your stay with us. We always strive to provide the best experience for our guests, and on th… Show more
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewReviewed: 15 December 2023 · Stayed in December 2023
Verified reviewReviewed: 4 December 2023 · Stayed in November 2023
Verified reviewThe staff were helpful and nice.
The rooms air-conditioning didn't work at all. After 2 days at 28C watching maintenance come and go I finally got moved to a different room. Doesn't anybody check the rooms for this before renting out? The food in the hotel was basic at best, nothing but 7-11 and street carts in the area. The Location is terrible and requires taxis to do anything. It can take an hour for these at peak times. There is no Bar or Alcohol in the hotel or surrounding walking distance area. An important fact hidden in the hotel advert despite the use of glasses beer in pictures and on the room key card they give you. This hotel has an unusual amount of conference rooms with only 3 elevators, 1 is for residential use only. Expect long waits during office hours.
Reviewed: 29 September 2023 · Stayed in September 2023
Verified reviewReviewed: 3 September 2023 · Stayed in August 2023
Verified reviewReviewed: 26 August 2023 · Stayed in July 2023
Verified reviewAll good only variations on breakfast food very limits.
Adding more choices on continental breakfast.
Dear Mrs. Astuti, Thank you so much for taking the time to write a review about your recent stay at our property on Booking.com. Together with the team, we will improve our breakfast menu at the Eatery Restaurant. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Dear Mrs. Astuti, Thank you so much for taking the time to write a review about your recent stay at our property on Booking.com. Together with the team, we will improve our breakfast menu at the Eatery Restaurant. We greatly appreciate your… Show more
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewvery good functional hotel
a bit out of the centre but not so far with taxi
Dear Mr/s Guy be, Thank you so much for taking the time to write a review about your recent stay at our property on Booking.com. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Reviewed: 13 July 2023 · Stayed in July 2023
Verified reviewReviewed: 13 July 2023 · Stayed in July 2023
Verified reviewRooms are too dark service is not good… too busy hotel
Dear Valued Guest, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced about the rooms and our service that made you uncomfortable. We take your feedback seriously and will address this issue promptly to ensure our facilities are well-maintained and cared for. It is an honor to serve you and we look forward to welcoming you back shortly. Thank you and stay healthy!
Dear Valued Guest, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced about the rooms and our service that made you uncomfortable. We take yo… Show more
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewReviewed: 8 July 2023 · Stayed in July 2023
Verified reviewlocation and the chinese restaurant . staff were very nice and polite and probably trying their best to make up for the depilated /aged facilities.
i upgraded to a suite with a dining area but the toilet wouldn’t flush - this is the Four points no less! they came to fix it and it only lasted one flush! very very annoying and upsetting as it was an upgraded suite. Hot water was barely lukewarm. we came back from toraja looking forward to a hot shower. this is a brand name but a let down.
Dear Valued Guest, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced about the toilet, that made you uncomfortable. We take your feedback seriously and will address this issue promptly to ensure our facilities are well-maintained and cared for. It is an honor to serve you and we look forward to welcoming you back shortly. Thank you and stay healthy!
Dear Valued Guest, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced about the toilet, that made you uncomfortable. We take your feedback se… Show more
Reviewed: 2 July 2023 · Stayed in July 2023
Verified reviewReviewed: 1 July 2023 · Stayed in June 2023
Verified reviewLocation
The towels are dirty eventough have been washed.
Dear Mr. Igo, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced with the dirty towel you got, that made you uncomfortable. We take your feedback seriously and will address this issue promptly to ensure our facilities are well-maintained and cared for. It is an honor to serve you and we look forward to welcoming you back shortly. Thank you and stay healthy!
Dear Mr. Igo, Thank you for sharing valuable feedback about your experience at Four Points by Sheraton Makassar. We apologize for the inconvenience you experienced with the dirty towel you got, that made you uncomfortable. We take your fe… Show more
Reviewed: 14 June 2023 · Stayed in June 2023
Verified reviewThis review has been hidden because it doesn't meet our guidelines.