Reviews of Four Points by Sheraton Surabaya, Pakuwon Indah 4 stars
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, 60216 Surabaya, Indonesia
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room...the view...the restaurants...everything is good All the staff is super kind...i feel like home everytime come here
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewMany to pick! From the exceptional location, ample parking space, very friendly staffs, quiet hallway, clean and comfortable room, great amenities, great food, and much more. Almost everything are exceptional!
Nothing really. Maybe for Indonesian people, the price is rather steep for *4 Hotel. But for the service level you get, this is on par.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location was great. Especially since there was a mall attached to it. The staff was super friendly and helpful. The bar was fantastic. And the breakfast was outstanding!!!
Dinner choices could have been better.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewVery friendly and helpful staff. Excellent breakfast and nice rooftop Comfortable bed
For long stay to small cupboards
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLive music during breakfast in weekends
Price a bit too high, not affordable for long trip
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewlegendary breakfast
welcome tune of the hotel home page on TV
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewExcellent breakfast and wonderful staff
Nothing really.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewExcellent
Nothing really
Reviewed: 17 July 2025 · Stayed in April 2025
Verified reviewStaffs are helpful
Room charge too high
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewThe breakfast and dinner buffet spreads are awsomw. All the staff that we met or serving us at the dining hall are just superb
No input, alls well
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGood location. Spacious room and bathroom. Gym was fine. Breakfast was excellent. Staff very friendly
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewLocation and Breakfast.
Shower was abit dated and not powerfull.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe staffs are marvelous all round and especially at the restaurant. Special thanks to them and Chef Judi who promised us with special menu and truly delivered this morning
None
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewNear to the Mall and lots of foods.
Not enough live band and entertainment . Should have a easy access to the opposite side of hotel.
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewClean, cold, good service n food
All good
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewThe staff was above and beyond great!
Sound proofing wasn’t great
Dear Brigitte, Thank you for sharing your valuable feedback about your stay at Four Points by Sheraton, Pakuwon Indah. We are pleased to pleased that our team provided you with warm and attentive service during your stay. We sincerely appreciate your note regarding the soundproofing. Please be assured that your feedback have been shared with the relevant team as part of our continuous efforts to enhance the overall guest experience. We hope to have the pleasure of welcoming you back in the near future for an even more comfortable and seamless visit. Warm regards, Denny Ristyanto General Manager
Dear Brigitte, Thank you for sharing your valuable feedback about your stay at Four Points by Sheraton, Pakuwon Indah. We are pleased to pleased that our team provided you with warm and attentive service during your stay. We sincerely app… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in April 2025
Verified reviewEverything there ! Down from the facilities, the staffs,the room itseld ,how easy from the hotel to everywhere..all deserves the 10 mark !
That we need to pay for valet even we re guest of the hotel.
Dear Nur, Thank you for sharing your valuable feedback about your stay at Four Points by Sheraton, Pakuwon Indah. We’re pleased to hear that you enjoyed every aspect of your stay, from the facilities, the comfort of your room, our dedicated staff, to the hotel’s convenient location. We also appreciate your feedback regarding the valet service. We understand how this may have impacted your overall impression, and we will certainly take it into consideration as we continually review our services and offerings to better serve our guests. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Denny Ristyanto General Manager
Dear Nur, Thank you for sharing your valuable feedback about your stay at Four Points by Sheraton, Pakuwon Indah. We’re pleased to hear that you enjoyed every aspect of your stay, from the facilities, the comfort of your room, our dedicat… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewBreakfast was excellent!! A lot of variety!
Drop off/pick up area should be more prominent. We missed once trying to find the entrance to hotel. It's quite confusing.
Dear Celine, Thank you for taking the time to share your experience with us at Four Points by Sheraton, Pakuwon Indah. We’re pleased to learn you enjoyed our breakfast selection, your kind remarks about the variety mean a great deal to our culinary team. We appreciate your constructive input regarding the drop-off and pick-up area. We understand how important clear signage and ease of access are for our guests, and we will certainly review this to improve the arrival experience. We look forward to welcoming you back for an even smoother and more enjoyable stay. Warm regards, Denny Ristyanto General Manager
Dear Celine, Thank you for taking the time to share your experience with us at Four Points by Sheraton, Pakuwon Indah. We’re pleased to learn you enjoyed our breakfast selection, your kind remarks about the variety mean a great deal to o… Show more